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Ted Britt Chevrolet
Sterling, VA
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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535 Reviews of Ted Britt Chevrolet
June 18, 2014
Excellent experience and service We really satisfied kind services and our new Cruze a lot!!! They also provided it with a big rebate. If you want to buy a new car from Chevrolet, We really satisfied kind services and our new Cruze a lot!!! They also provided it with a big rebate. If you want to buy a new car from Chevrolet, I recommend this dealership. More
by ourzzangkds
Employees Worked With
Hook Pagnotta
June 17, 2014
Continuous water leaking after heavy rain After purchasing my Saturn Outlook XR in Feb. 2008 I continued to have water leaking in the driver, passenger and eventually the backup light sensor i After purchasing my Saturn Outlook XR in Feb. 2008 I continued to have water leaking in the driver, passenger and eventually the backup light sensor in the ceiling for object closeness. This resulted in some cases of the engine not cutting off and other electrical problems and eventually knocking out the navigation and radio that had to be replaced. This issue never fixed while the vehicle was under warranty and things got worse after warranty expired. Carpet and padding underneath was always wet and I eventually had to spend $400 to have them clean it up. This should have never happened. This was under Sterling Chevrolet. Then Ted Britt took over the dealership and things changed immediately. New service manager Tom Linnehan indicated that he was going to fix the problems at no cost to me. He tried. Every time water leaked in the car he said bring it end. It kept happening no matter how hard he and his folks tried to fix it. I got so frustrated that I talked to the new General Manager Jason Fischburn and things really started to change. Tom left and Mike Kohler took over as Service Manager. I told Jason that if the issue could not be fixed I was going sell it to CarMax. A car that I loved except for the water issue. He told me that they would keep trying and the last time I took it in, they kept it for 15 days. Mike Kohler the new service manager, gave me a free car rental, which would have happened if it were still under warranty. Remember that this issue was never resolved during the warranty period. Nevertheless, we have had heavy rain fall since I got my Saturn back. NO LEAKING. That means that I can keep it for a long time since it just turn 30,000 miles last Saturday. I take our Chrysler 300M in for oil change at Ted Britt. Jason Fischburn and Mike Kohler both said we are going to fix this problem and they did. I think they pulled down the overhead and see where the water was not draining, which Jason had indicated that need to be done. I have read some horror story on Edmunds from poor souls who have the problem (drain tubes were to small and not able to remove water coming in from heavy rain around sun roof) some of them were never resolved. If you are in the Northern Virginia area and you have a Chevy or Saturn or any GM car I recommend these guys. Chris Thomas was my service rep at Saturn and he is at Ted Britt Chevrolet. Only one left from Saturn. If we replaced the Chrysler 300M (low miles also and no problems) it would be with a Malibu or Impala. Plus On-Star is OUTSTANDING. No navigation system in any other car can match it. I get fee car wash and state inspection as part of my original contract. I know that if I have a problem with service on my Saturn I have people that I can depend on to resolve it and not be "burned" in the process. No dealer that I have ever dealt with has been as good as Ted Britt Chevrolet in Sterling, Va. More
by DDTom1
Employees Worked With
Chris Thomas
June 15, 2014
Thank You TED BRITT TEAM MEMBERS" A warm welcome, a request as to what we were looking for in a new car, and a tour of the lot to see what was available. I started out thinking I wante A warm welcome, a request as to what we were looking for in a new car, and a tour of the lot to see what was available. I started out thinking I wanted a small vehicle, one that would handle the snow we often have in the area. I was not prepared to have such a large selection of cars available for view. Sean continued to ask questions about what features and how the car would be used, as a local driving or long distance trips, or just for a combination of both. Most of the driving in within a 100 mile radius and not on long distance travel. I soon realized the smaller car that I thought I wanted was not going to work. Sean showed us the CRUZE and I was sold. I had a wide selection to choose from, Sean took the time to ask additional questions about features wanted and explained the advantages that the CRUZE had and the overall performance of the car. I fell in love with a BRIGHT RED CRUZE. At no time did I feel pressure to "get it now", instead my husband and I were able to discuss the purchase, the car selected, and any features without pressure from anyone. Once the decision was made, our processing the purchase was very smooth. Ms. Simpson and Ms. Lair were responsible for paving a smooth path to delivery and ownership of my new car. I feel very confident that if any issues arise I can return the TED BRITT Chevrolet and receive excellent service, and advice from the staff. We also purchased the ResistALL NG coverage for the new car. THANK YOU TO THE STAFF AT TED BRITT CHEVROLET!!!!! More
by Carroll2
Employees Worked With
Sean Micklewhite
June 09, 2014
Experience buying Chevy Equinox The dealer representative was kind, courteous and patient with our sale. We came in expecting to just test drive the vehicle and then leave and test d The dealer representative was kind, courteous and patient with our sale. We came in expecting to just test drive the vehicle and then leave and test drive another GM vehicle similar. The representative sat down with me and showed price points of the different models. It was an overall great experience. More
by weswild1988
Employees Worked With
Anthony Saunders
June 08, 2014
Five-Stars! I've been buying cars for more than 40 years, and these guys are peerless -- the best of the best! There's only one way that can be, and that's a cor I've been buying cars for more than 40 years, and these guys are peerless -- the best of the best! There's only one way that can be, and that's a corporate commitment to excellence. Believe me, they've hit the mark. Based on a briefly promising and then sour experience with our local Chevy dealer, my wife and I decided not to get a 2014 Suburban. A residual e-mail response from Ted Britt caught my eye, though. I was absolutely impressed with their apparent pricing, and decided to give them a call. I went from GM Jason to Omar, and knew within five minutes that I could do business with him. He was perfectly attentive, even intuitive, answering many of my questions before I could answer them. He was straightforward and earnest, and absolutely motivated to sell me a Suburban on my terms. Omar made it clear upfront that there was just about zero wriggle-room in the Internet pricing, and I appreciated his candor. He quickly grasped my desires and concerns, and moved heaven and earth to satisfy me...over the phone. Very, very flexible and creative. He set me up with a couple of his Suburbans, but I balked over internal concerns. Then he volunteered to sweep the area for other Suburbans more to my liking. In the event, Omar delivered on those other vehicle offers, via dealer-exchange, and still improved on the terms for his own Suburbans. Bottom line? Omar asked me if he could get me in his vehicle for x-dollars a month, would that work. I said yes, but I doubted he could do it. Well, he did. After an hour or so total on the phone with Omar, my wife and I drove past about five Chevy dealers to get to Ted Britt on a Saturday. Anticipating our arrival, and our virtual deal, Omar had the Suburban washed and gassed, and he handed us off to Spencer. Spencer was cut from the same cloth as Omar -- forthright and earnest, absolutely motivated to make the deal. There were zero hitches, zero surprises, and we closed the deal. We were at the showroom for two hours, barely, and we couldn't imagine a more pleasant and satisfying car-buying experience. We had the further pleasure of meeting briefly with Andy Britt and GM Jason, after having chatted briefly with each of them over the phone. Financial Manager Carey, like everyone at Ted Britt, was a perfect pro! These guys are the real deal. If you live in the National Capital Region and are interested in a Chevy, you gotta go to Ted Britt in Sterling, Virginia. Sterling, indeed -- they are absolutely top drawer! And seriously -- if you're interested in another make that Ted Britt offers, give serious consideration to working with Britt. We worked closely with Omar and Spencer, and they were absolutely fantastic. We dealt briefly with Andy, Jason, and Carey, and they seemed just as good. That's no accident, that's a commitment to excellence by Ted Britt. I know quality when I see it, and there's no doubt about it -- Ted Britt is a quality outfit. I've been buying cars for longer than any of these folks have been selling them, and I've never been more impressed. They cut right into their profit margin to make a deal with me. I blush to think what a good deal it was! More
by malmac2000
Employees Worked With
Jason Fischbein, Spencer Rothermel
June 08, 2014
Great Experience This was my first brand new car purchase. I called the night before to have a vehicle ready to be looked at. Mas took my original call and handled my This was my first brand new car purchase. I called the night before to have a vehicle ready to be looked at. Mas took my original call and handled my experience through the end. I called the next morning running late to see the car and had him pull up another car as well. I ended up purchasing the second requested car 2014 Malibu LT. Most beautiful cat I have ever owned. Everyone I worked with was amazing! I will drive from WV to Ted Britt for all service and future purchases for life! More
by krisgray304
Employees Worked With
Mas Hill, Masame Hill
June 05, 2014
Excellent Customer Service Brian was very helpful with my vehicle. I had made an appointment for the following day but dropped my car off early as it was easier for me to get a Brian was very helpful with my vehicle. I had made an appointment for the following day but dropped my car off early as it was easier for me to get a ride. Brian managed to get my vehicle squeezed in that afternoon and got it back to me within a few hours. Hannah was a pleasure to deal with at the cashiers desk and took care of my payment even though she had already been scheduled off for a few minutes. More
by cameronhidalgo
Employees Worked With
Hannah Lynch
June 01, 2014
Used Car Purchase. Purchased a used Acura TSX. The sales person, Ahmed, was very helpful and the process was very easy and low pressure. The vehicle was in great conditi Purchased a used Acura TSX. The sales person, Ahmed, was very helpful and the process was very easy and low pressure. The vehicle was in great condition and it was clear that the dealership had completed routine maintenance on it before putting it out for sale. They gave me a fair trade in price on my existing vehicle. The financing manager, Donald, was extremely helpful in reviewing financing options and beat my other loan offers that I had secured in advance. They made transferring title, financing and all the paperwork effortless and calm. They also took time to explain the included "Ted Britt For Life" power train warrantee. Overall a great experience. More
by Joe_T_VA
June 01, 2014
New Chevy Equinox I recently had an outstanding new car buying experience at Ted Britt Chevrolet, which is the reason I am writing this review. As a retired Naval offi I recently had an outstanding new car buying experience at Ted Britt Chevrolet, which is the reason I am writing this review. As a retired Naval officer, I used my USAA Buying Services privileges, which instantly generate a flurry of communication from the auto dealers in my local area. Tedd Britt Chevrolet responded quickly, but with a professional, low-key approach. Spencer Rothermal not only did an outstanding job of finding the Chevy Equinox I was looking for, but also sending me a short video of the vehicle accompanied by a no-pressure sales pitch to come in and test drive it. I was happy to follow up and the deal was done effortlessly and exactly on the timeline I needed. Spencer and Tedd Britt Chevrolet were knowledgeable and professional, and I feel like we established a lasting partnership for all future business. Thanks Spencer, and keep up the great work! More
by ironvan
Employees Worked With
Spencer Rothermel
May 31, 2014
Service at Ted Britt Chevy Brian Wood was very helpful and prompt in having my Monte Carlo taken care of and was completed in a timely manner. Very pleased overall with my exper Brian Wood was very helpful and prompt in having my Monte Carlo taken care of and was completed in a timely manner. Very pleased overall with my experience with this dealership and will be back again in the future. More
by pagarand
Employees Worked With
Brian Wood
