My Review Of Teddy Volkswagen:
I don't know much about their sales dept., but I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I took my car in for a simple rattling noise under the car, they fixed it (heat shield was loose). Then they offered me like 8 different services for repair, which some are needed but not all. I declined all because I didn't feel like spending all that cash. Windshield washers aren't good (less than 3 months old - please!), O2 sensor is bad (where is the check engine or o2 sensor light?), headlight restoration ($179, yet I brought two entire headlight assemblies for $95), Coolant flush, and fuel injector flush, new brakes, etc.. Probably would cost few $1,000. So I pick up my car and what happens the driver seat is broken as in it slides back and forth and doesn’t latch onto anything. They have some real big heavy mechanic that manhandle your vehicle. My pops and I have experienced it firsthand. No one admits to damaging the seat. They tell me in responsible for that and try to slap on another $375 to repair it. I brought it in working fine, and I get it back with the seat broken, so it’s my responsibility?? CRAZY... This is all from the service consultant Rishi. I asked for a manager - he's not available. I asked him to have a manager call me- he doesn’t. Rishi calls back saying he spoke to his manager and the manager said it’s my fault and it couldn’t have happened on one occasion, that its preexisting. I call again, ask for a manager. Eventually I speak with a guy named Anthony who I find out is a Sales agent, not a manager or anything to with Service. Said he would look into, never called me back, no vmail. I call back asking for him - he's in a meeting and unavailable. No phone call back, nothing.. this place was horrible. I really was angry and they treated a 12yr old customer like a piece of crap. I had enough of them, so I went in to pick up the car and was going to attempt to make a temp repair to the seat so I can drive safely and go to a reliable mechanic, but now they somehow made the seat immovable. UNBELIEAVBLE place this is. No one says anything to me whatsoever, no conversation, no phone call, no update. This place is done. Just lost a 12 yr. old customer. I swear I will rewrite this review everywhere I possibly can, and I will get the email addresses of their CEO, GM, Manager and fwd. them my terrible experience. If you’re putting $ in their pocket, then they are happy go lucky nice individuals eager to assist you, but if you’re cautious and into DIY on some things to save some $ they treat you like crap. What they basically said to me is if I bring my car in for something simple like an oil change and I get it back and the spark plug wires are broken, or my seat is broken, or my O2 sensor all of a sudden is no good, it’s my fault. They didn’t even offer to pay half of the repairs, or work something out. They didn’t even admit to breaking the damn thing. Horrible experience here. I want their bosses to know how low their customer service was and service is. I can't comment on sales, but their service was less than a star. Don't bring your vehicle in for service, but if you do, beware if you decline their recommendations, you might end up with some other problem. STAY AWAY!!
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2/3/2014 2:34:23 PM
This is Jen Almodovar reaching out to you because of the bad experience you had when coming into our service department. Teddy Volkswagen is committed to providing high quality customer service, but based on this Dealer Rater review, you did not share this experience. That is very disappointing to us. I want to let you know that we value each customer that walks through our doors. We appreciate feedback and the opportunity to resolve any concerns and grow in our practices.
Please contact me at 877-892-2904 X 6180 or email me at firstname.lastname@example.org
Teddy Nissan/ Volkswagen
If you need any assistance, please never hesitate to reach out, if you cannot get in contact with me please call Stella Vera who is the Owner Loyalty Manager at 718-696-6129 or email her at email@example.com.