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Teddy Volkswagen

3743 Boston Road, Bronx, New York 10466
Sales: (718) 920-1400

Makes: Service Center|Volkswagen
 
Excellent
88% Recommend

Overall Rating 4.5

175 Lifetime Reviews

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Teddy Volkswagen
175 Lifetime Reviews
Teddy Volkswagen Info
Hours
Amenities
About Teddy Volkswagen

Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen.

About This Dealer | Hours of Operation | Amenities

About Teddy Volkswagen

Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen.

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 7:00 PM

Saturday 9:00 AM - 7:00 PM

Sunday 11:00 AM - 5:00 PM

Service

Monday 7:30 AM - 7:00 PM

Tuesday 7:30 AM - 7:00 PM

Wednesday 7:30 AM - 7:00 PM

Thursday 7:30 AM - 7:00 PM

Friday 7:30 AM - 7:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

Parts

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 11:00 AM - 4:00 PM

Sunday Closed

175 Dealership Reviews
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Reason For Visit
Sales (New)

"Pleasurable Leasing Experience"

The customer service at Teddy VW is absolutley exceptional!!! I am a first time lessee who decided to lease a 2014 VW Jetta at Teddy VW. Jay was my salesmen, who made my first time leasing experience a gratifying one. There was no hassle and no stress throughtout the entire process. Everything went smoothly. Jay was highly informative and thorough in his explanations of the leasing process. He was also honest! I never once felt like he was trying to push a sale so he can fulfill a quota. He took an genuine interest in making sure I was a satisfied customer. I totally recommend Teddy VW.

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Sales (Used)

"Bought but very unhappy"

I purchased a vehicle while visiting family, and I do live out of state. After negotiating a price via phone a deposit was put on the car. Arrived in hopes of taking the car home, after riding four trains and over an hour commute and have everything agreed upon on paper in my email prior to my trip, to test drive the car and inspect the car......needless to say it was not in the condition as promised. They agreed to wet sand the car to take out some spots after four hours of my time at the dealership and another four trains home, for a total waste of six hours of my night! Returning two days later the car looked better, and was ensured that the "fix" would be guaranteed to solve the issue. Pre-approval of financing was already completed prior to my first trip, but another four hours to complete the transaction, after again taking four trains to return to the dealership. Another five hours of my time when I should have been out within an hour! I unfortunately wasted a total of 11 hours of my time to take the car home and find out I had a hole in my tire, the " fix" that was guaranteed has failed after two weeks, and the seals on the convertible leak! Love the car not the problems, but wish I wouldn't have purchased it from this dealership, as I believe my business would have been more appreciated else where (especially when I put over 50% down on the car)!

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Employees dealt with

Kenny

Teddy Volkswagen responded to this review

August 20, 2014

My name is Jen Almodovar, I am the director of Teddy Volkswagen, and I’m contacting you on behalf of the owner, I am so sorry to hear about your negative experience here and would like the opportunity to rectify this. Teddy Volkswagen is committed to providing high quality customer service, but based on this Dealer Rater review you did not share this experience. I am surprise to hear that and that is very disappointing to us. Please contact us at: 718-696-6180 Jen Almodovar Best Regards, If you need any assistance, please never hesitate to reach out.



Reason For Visit
Sales (Used)

"Fraudulent and Misleading from top to bottom!"

Went to buy a nearly new 2013 Beetle Fender edition. It had 3,000 miles on the clock and i could see from the Carfax that it had been for sale at the dealership for over 8 months. It was listed at 20,995 usd and i made an offer on the car after i drove it. The offer was rejected (which is fine) but after a few days of trading we agreed on a price. This was AFTER they tried to slap 600 usd 'destination charge' and 600 usd 'preparation fee' on top of the asking price. Now, the car had originally been bought from the same dealer and destination charge had already been paid for then. Also, after 8 months of garage time, you should think they had time to 'prep' the car for sale... So the day comes when i go there to get finance set up (i was offering basis 35% cash, 65% finance) and i sat around their offices for over 5 hours. then i am told that unfortunately the finance had not gone thru but that they were still trying. So i tell them i will look for another car. After 2 days, the sales person still talks to me about final documents etc for the financing and i am told it was okay then i was told interest rate would be in the 11-13 % bracket . The floor manager (i think?) Ezekiel calls me back to say that the deal is off as someone else had magically walked in and put a deposit on the car, paying sticker price. i ask why i was not allowed to put a deposit on it a week ago when we started the process and he avoids the question. i LUCKILY ended up with a car from an honest dealership and i am happier than i would have ever been with anything from these xxxxxxx. oh, the icing on the cake: car is STILL for sale there - sticker price has mysteriously gone up to 24,100 usd now........ LIARS and CHEATERS

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Employees dealt with

Ezekiel

Teddy Volkswagen responded to this review

June 11, 2014

Hello, My name is Jen Almodovar, I am the director of Teddy Volkswagen, and I’m contacting you on behalf of the owner. I am truly sorry to hear about your negative experience here and would like the opportunity to rectify this. Teddy Volswagen is committed to providing high quality customer service, but based on this Dealer Rater review, you did not share this experience. That is very disappointing to us and we have been working with this customer privately to ensure to them that we value each customer that walks through our doors. We appreciate feedback and the opportunity to resolve any concerns and grow in our practices. Jen Almdovar Best Regards, Teddy Volkswagen



Reason For Visit
Sales (Used)

"Great Service"

I came in to buy my first car and I was happy with the selections the dealership had to offer. I had something already in mind but Abdul helped me out with a better car. Its really worth the time I highly recommend this dealership to anyone.

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Reason For Visit
Sales (Used)

"Abdul"

Abdul was a great salesman. He was knowledgable and patient with me making my decision. From the first time I visted teddy VW he was polite and efficient After shopping different brand cars I decided a Volkswagen would be for me. I went back to Teddy and Abdul helped me out.

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Sales (New)

"An Excellent Buying Experience"

My sales consultant, Abdul, was extremely professional and knowledgeable about the various models, available option packages and the basic financial aspects of purchasing vs.leasing. Abdul patiently guided me through the process, politely answered all my questions, and assisted me in making an informed decision in connection with the purchase of my vehicle. The transition was smooth and without stress. I fully recommend Teddy Volkswagen.

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Sales (New)

"signed a new lease passat 2014"

I gave Teddy Volkswagon "Great" in every category because the customer service I received from beginning to end was exceptional. Abdul was knowledgeable, accommodating, honest, and sincere. Anthony, the manager was excellent too. I would recommend this dealership to friends and family.

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Reason For Visit
Service

"Inconsistent statements from Service Personnel"

My husband have owned 3 Volkswagen cars in the last ten years. His first car was 2004 VW Jetta, his second was 2008 VW Passat and his current car is 2012 VW Tiguan. On our last purchase, VW gave us $500 off for being a loyal VW customer. We have been to Montesi VW (CT), Curran VW (CT), Bayside VW, Smithtown VW, Platinum VW, and Teddy VW (formerly Big Apple VW) for either for service or to purchase our VW vehicles. I have owned a Pathfinder, Camry and an Accord. My husband recently replaced one of our 2012 VW Tiguan tire. During his last service appointment, the service advisor told him that he needed all four tires replaced. My husband informed him that he purchased one of the tires no more than 3 months ago. The service advisor backpedaled and said "sometimes 3 bad tires can put a stress on the good one, but it's merely a suggestion." I could understand a year or more of driving, but 3 months? Needless to say, my husband declined to get his tires replaced there. On Monday, my husband went in for another service appointment. There was no mention of tires this time, but something else was mentioned. Since this dealership is only 15 minutes away from our house, it's really convenient for my husband to go there. However, this dealership does not breed any confidence from us to trust our car for future servicing and definitely not for our future purchases.

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Teddy Volkswagen responded to this review

April 16, 2014

My name is Jen Almdovar Director of Teddy Volkswagen. We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Teddy Volkswagen, our focus is to provide consumers excellent customer service.We appreciate feedback and the opportunity to resolve any concerns and grow in our practices. Please contact me anytime at 718-696-6180 or you can email me at jalmodovar@teddynissan.com If you cannot contact me please contact Brian Kraft at 718-696-6110 or email him at bkraft@teddyvw.com. Best regards, Jen Almodovar Teddy Volkswagen



Reason For Visit
Sales (Used)

"Service provided by Abdul- Wahab was excellent as well as..."

Service provided by Abdul- Wahab was excellent as well as the gentleman from the credit approval department. Although the interior of the vehicle was not detailed as told, the manager granted me to take it in within 30 days at no additional cost. Overall my experience at Teddy Volkswagen was greater than expected. Keep up the good job!

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Reason For Visit
Sales (Used)

"Horrible Experience. Sale Rep Show up late at my..."

Horrible Experience. Sale Rep Show up late at my appointment 9:00 am I show up a 8:50 .He show up at 9:50 . Now I drove 5 hours for my Military Post to have a late appointment. Now I see the pre owned it was nice look but it had fair wear and tear (tire worn, heated seat button broke and the car had lights on think for the tires). Here the sales part I seen the car for 18,990 so I SETTLE total 19990 for price to pay not including sales tax , DMV and etc. SO NOW I'm waiting for 5 hours because my credit wasn't good and I had to put a bigger down payment BUT I got approved ( yeah the only good part and the deal). NO now 5 HOURS Later I sign the paper work tried and drained the car jump for 19900 to 22000 then the total was 24000. WOW. I give so much money down I had no more time to get a other car so where else(take like a week to get it back) .This is so WRONG. NOT ONLY ALL THAT BUT THE CAR wasn't READY to go.I had to wait another day. YOU Protect you country then you get screwed back home. SO AWAY IF YOU CAN!!!!! It should be CALLED TEDDY THE F@$!ABLE DEALER. It shouldn't be that way teddy Nissan is a lot better.

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Teddy Volkswagen responded to this review

March 22, 2014

My name is Jen Almodovar, I am the director of Teddy Volkswagen, and I’m contacting you on behalf of the owner we are disappointed to read that your recent experience was not satisfactory. It appears as though we might've mishandled your situation and for this we do apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Teddy Volkswagen, our focus is to provide consumers excellent customer service. That is very disappointing to us and we have been working with this customer privately to ensure to them that we value each customer that walks through our doors. We appreciate feedback and the opportunity to resolve any concerns and grow in our practices. Best Regards, Jen Almodovar 718-696-6180 jalmodovar@teddynissan.com Teddy Volkswagen

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