My Review Of Teddy Volkswagen:
I thought it best to wait until I purchased a vehicle to ensure the fact that my review was not based off emotion. So since I finally made a purchase, here goes:
I was in the market for a preowned 2010 Jetta and had been to quite a few VW dealerships (in and around the Hudson Valley---where I reside). With no luck in finding a vehicle, I researched online about VW dealers in NYC and happened upon Teddy Volkswagen. Aside from some negative reviews (you can’t make everyone happy, right?). At this point I figured I had nothing to lose, they either win my business or they don’t.
Now what caught my eye was their low priced pre-owned VW inventory. I called and made an appt (not sure with who) and when I came in, I was greeted by Desiree Greer before I even reached the receptionist desk. She was warm & friendly. I told her what I was in the market for and brought out a 2010 preowned Jetta to test drive. Long story short, it was a no go, as the carfax revealed the car had been in two accidents (no details provided).
About a week later, I noticed on their website, another Jetta which had a clean carfax. I called and set up another appointment with Ms. Greer. Test drove the vehicle and loved it. Mind you, Ms. Greer was amazing during this part of the car buying process. We went inside to negotiate price. Now this is where the pleasantries stopped. Ms. Greer pulls out a dealer sheet and begins explaining to me all the necessary fees. Now online the car was priced at $12,995. I was able to bring them down to $12,200. Feeling pretty good, I’m thinking add tax, DMV fees and a BS dealer fee, I’m probably looking at just under 14 grand. Imagine my surprise when aside from the tax/dmv fee, they slip in a DEALER PREP fee (699) AND the ADMIN fee which was (499) so in total I was looking at a little over 15 grand. * Before I left, I asked to see my dealer sheet and wrote down the price we agreed upon with breakdown of fees.
The car I was interested in had significant scratches on the hood and roof and had a cracked tail-light. I made it a point to Ms. Greer that I would not purchase the vehicle unless the scratches were removed. Seems fair right? Well apparently not because Ms. Greer copped the only attitude (yelling outside to her manager about how difficult I’m being…Hello, your doors are thin and made of GLASS—I can see you) when I continued to ask her if these cosmetic issues will be corrected. Now isn’t that what I’m paying for anyway (as Ms. Greer tells me the “Dealer Prep” fee is to bring the car up to VW standards)? So cut the attitude! With approval from her manager, she finally agrees to have the scratches removed and tells me she’ll contact me when the vehicle is ready. Now this took several days and in that time, Ms. Greer never once called to let me know a xxxx thing. Oh, and the one time I called for an update, she came off as though I was bothering her! Imagine that. Don’t know much about selling cars but I would think if that was my job, I’m going to WORK for the deal.
I finally did hear from Ms. Greer… through email. Not even a phone call or courteous hello. Just a, “(Name), you’re vehicle is ready are you coming to pick it up?” I call Ms. Greer back two days later to inform her that I won’t be purchasing the car as the dealer fees are just too high. She says she may be able to work something out and calls less than an hour later saying her manager will allow her to cut the dealer fees down from $1200 to $600. At this point, exhausted of the whole car buying process, I agree and let her know I will be at the dealership on Wednesday after work (it was Monday).
Cut to Wednesday, I leave work early in Rockland, cross the Tappan Zee and arrive at Teddy VW. I SHOULD have known something was wrong when Ms. Greer tried to show me another vehicle as soon as I got there. I SHOULD have known something was wrong when a potential buyer was calling out another salesman for trying to play him (and quite loudly I might add). Ms. Greer has me take a look at the vehicle I came to buy which was free of scratches and the broken tail-light. We sit down and she pulls out the purchase agreement and after I’ve read it, we go over price again. I wanted to be sure the price we agreed upon was the price I would be getting. So now she’s crunching numbers and the total is well over 15k. Wait a minute. WTF was all that negotiating for?? What happened to $12,200? What happened to the cutting the dealer fees in half?
I tell her to pull out the dealer fee sheet which shows the price we agreed upon. She fumbles through her folder pretending to look for it although I’m sure it was there. I ask to see her manager and she brings him out. I inform her manager that Ms. Greer and I negotiated a deal and agreed upon price PRIOR to me driving 45m min and paying toll to get there. Now as her manager is explaining to me how sorry he is but they can’t sell the car for any lower than 15 grand (with the fees included) or else they’ll be losing money, do you know what Ms. Greer is doing? HIDING in one of her coworker’s cubicles. She knew she messed up and couldn’t have the decency to stand there beside her manager and face me. THEN her manager has the nerve to try to sell me every other vehicle on the lot (new/old, high mi/low mi) and Ms. Greer proceeds to show me an old xxx Jetta. When I say it took EVERYTHING in me to keep my composure…. I walked out and a few days later purchased the car I wanted (2010 Blk Jetta SE) minus the haggling, bait & switch, funny business, incompetence, attitude and rudeness that seems to be the essence of Teddy VW. The funny thing was I overheard another salesman tell a potential buyer, “Hey, I know we’re located on Boston Post Rd, but let me tell you, we are NOT like any these shady car dealers out here.
BULL. DON’T LET THE NAME FOOL YOU. Teddy VW is just as LOUSY as the shady used car lots on BOSTON POST RD. I would really question some of the positive reviews on this site. And lastly, for any price of a vehicle you see on their site, make sure to add $699- Dealer Prep and $499-Admin Prep, oh and $200+ for VW Certification if it isn’t already branded a CPO. See, from what Ms. Greer told me, when they get used/leased cars, their service center brings it up to ”VW standards” and the dealership expects YOU to pay for certification. Hilarious.
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11/23/2013 12:46:13 PM
My name is Jen Almodovar, I am the director of Teddy Volkswagen, and I’m contacting you on behalf of the owner. I am sorry to hear about your negative experience here and would like the opportunity to rectify this. Teddy Volswagen is committed to providing high quality customer service, but based on this Dealer Rater review, you did not share this experience. That is very disappointing to us and we have been working with this customer privately to ensure to them that we value each customer that walks through our doors. We appreciate feedback and the opportunity to resolve any concerns and grow in our practices.