I initially read these reviews and thought, this place can not be so bad. Everyone must be exaggerating, in other words I gave them the benefit of the doubt. I walked in, in hopes of getting a lease, and hence at fault - I had bad credit, they went through the entire process, charged me the down payment $1,000, signed the lease after 2.5 hours, Finance Manager, Kalra Paramjit came explaining my credit isn't high enough so I will need a co-signer. Of course, understandable but upset because I just spent 2.5 hours here with a cranky 19 month old and Kalra Paramjit had absolutely no respect on how to explain things, how to show appreciation for staying there for 2.5 hours. He explained "these things happen when you have bad credit" Excuse me but I've leased vehicles before, It's impossible to charge me for a down payment, sign a contract, get the car cleaned up for me and then leave empty handed.
The following day- I had a co-signer whose credit was higher. As explained by my salesman Jason, he was "confident we can get the same deal but I wouldn't be able to stay on the lease otherwise premium would go up" fine, take me off the deal, get me the car. Arranged insurance, schedule time for co signer to sign paper work, I called Jason to confirm we are set and everything is ready to be signed, he confirms and asks me to go speak to Kalra Paramjit he just wants to over all the details as I will be the one driving the car. Due to traffic, I decided to call in instead, he began telling me all about how credit works, how leasing works and the bank (again, I have leased a car before) then asks me "So what are you going to do? Put more money down or would you like the monthly payments to go up?" Are you kidding me? I immediately asked for a refund.
I have went to many dealers, and I can say this was the worse experience I have had anywhere. I feel terrible that Volkswagen is linked with these people.
If you want to lease a Volkswagen, GO ELSEWHERE- otherwise, you are signing up for a big headache, and waste of time.
I Recommend This Dealer:
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