Texas Nissan of Grapevine

Call several times to service to schedule a appointment the phones just rings and leave a message to call you back THEY JUST DON'T CARE YOU WILL NEVER GET A CALL BACK. DO THESE PEOPLE EVEN KNOW HOW TO ANSW the phones just rings and leave a message to call you back THEY JUST DON'T CARE YOU WILL NEVER GET A CALL BACK. DO THESE PEOPLE EVEN KNOW HOW TO ANSWER A PHONE???I GUESS NOT DON'T EVEN BOTHER QITH THIS DEALERSHIP. BAD BUSINESS More

TLDR—Don't get service done here. The staff is extremely unprofessional, and they damaged my car without compensation! Extended Version: The most dreadful experience I have ever ha The staff is extremely unprofessional, and they damaged my car without compensation! Extended Version: The most dreadful experience I have ever had with a "professional" service center. I took my car to get a wheel alignment, but one of the mechanics broke a bolt from one of the wheel arms. They said it was due to rust, even though they could've just refused me service, and I would've gone on my merry way. I asked them what they could do, and I had to wait until the next day. I called Mr. Duran about 8 times, waiting for a response. I called the main office and finally got a hold of him. They told me it would cost ME to fix my car, either by replacing parts (costing +3k) or welding it; both would come out of my pocket. I was then transferred to the service center manager; he picked up but hung up on me within a second. I had someone drive me there and walk up to see the manager for myself. They told me that they would cover the welding. However, I'd have to wait until the next day—2 DAYS without a car. I had full-time work and school that I couldn't miss out on. They told me that, at the time, all rental cars were grounded, so I had no option but to pay for rides for a mistake that this service center had made with barely any compensation. Thank you for reading this far. More

Omg what can I say? Stay away!!! We didn’t and regret it. Bad sales experience. Bad post-sale experience. If you DO buy & need service, plan to not get car back late, to Stay away!!! We didn’t and regret it. Bad sales experience. Bad post-sale experience. If you DO buy & need service, plan to not get car back late, to be on hold for ages. To get gouged for any service - look online for promos bc they won’t tell you. 👎 More

Picking out the car was easy. Getting my questions answered about the car we wanted was pretty easy. We had an agreement in writing for the trade in amount. We made the long drive Getting my questions answered about the car we wanted was pretty easy. We had an agreement in writing for the trade in amount. We made the long drive to the dealership, and the initial paperwork went relatively quick with the sales rep. We then waited over 2 hours to see a finance representative. Oddly the trade in amount listed was $1800 less than what was agreed upon in writing prior to making the long drive to the dealership. In addition while waiting we got notifications from our credit monitoring that we had at least an additional 4 hard inquiries while we were waiting there that we did not authorize, nor would we have as the finance company and terms was previously selected before that point. We've bought many cars over the years, at many dealerships, in many locations, and this is one of, if not the very worst experience we've ever had buying a car. We will not be giving these folks our business again and I hope us sharing our experience helps you avoid having the same we had. We have since filed a BBB complaint to give the dealership the opportunity to do the right thing and show some integrity and refund us the difference of the trade in price that we originally agreed to and what was put on the paperwork after we drove 4hrs and waited another 2 to complete the paperwork. But not surprisingly, and in typical shady car dealer fashion, they declined. In addition, we were told that the unauthorized hard credit inquiries would be removed from our credit files. We were also told we would be sent proof that this these corrections were in process, and we have not been sent proof of this either to date. More

I am back in the market after 10 years. This dealership still gives me PTSD. I did purchase a car from them because I was a pushover then. Apart from all the switch and bait and lies, th This dealership still gives me PTSD. I did purchase a car from them because I was a pushover then. Apart from all the switch and bait and lies, the car had issues too despite having only 7K miles. Please check the rest of the reviews here. Run away as fast as you can. More

The staff is amazing and knowledgeable on the vehicle features. Good selection of inventory and make the buying experience nice. I usually am hesitant when purchasing a new car, but this was fast and eas features. Good selection of inventory and make the buying experience nice. I usually am hesitant when purchasing a new car, but this was fast and easy. More

They are near impossible to contact. I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, no call, so I contacted them and again they said they would call me when they were ready. Another couple of weeks passed and I sent emails, chatted, and called over and over again to get my plates since my temporary tags were about to expire. Days passed, my temporary tags expired, and I called daily. FINALLY I talked to a semi-competent person who told me that I never made them aware of my tag issues so they waited a long time to mail them. They made everything seem like my fault and how I should've informed them. 0 stars, I will NEVER recommend them to anyone. More

Took my 2019 Titan in for the A/C not blowing cold. Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprise Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprised with a $150 diagnostic fee that I was not made aware of before dropping off the keys. I called Consumer Affairs to discuss the matter and was told my truck should be covered by a 5yr/100k mile basic warranty, which would cover my repairs. I verified this information with another Consumer Affairs agent before reaching back out to the service advisor. After a few days of back and forth, hours of phone calls, my service advisor and Nissan Consumer affairs disagreeing, and me getting frustrated by the contradicting information, my service advisor said he consulted his manager and they agreed the 2019 Titans come with a 5yr/100k mile warranty and the service would be covered. He mentioned their parts ordering system was down and he’d have to wait to order parts but that they were going to go ahead with the service at no charge to me, as this was covered under the 5 yr/100k mile Titan warranty. This was on a Friday. The following Monday, I received a call from the service advisor that they were no longer going to cover the repairs under warranty and they hadn’t ordered the parts yet, and that I should take it up with Consumer Affairs. When I spoke with Consumer Affairs, they also said the truck was suddenly out of warranty. I asked to escalate the issue and speak to a supervisor, and the best they could offer was for me to wait up to another three business days to speak with a case manager. I had been without a vehicle for a week at this point, without so much as a “sorry for the inconvenience” much less any sort of offer for a temporary replacement. I called back to Texas Nissan service advisor and spoke with the manager and was able to get the services approved after spending hours on the phone. Repairs were done, I go to pick the truck up and I’m given the service receipt, that clearly said, and I quote, “Client is being a jerk. FYI.” This is wildly unprofessional and an unacceptable way to treat “clients”. There is no reason this process should have taken nearly this long, and this would not have been handled at all if I hadn’t been adamant about the concerns being addressed. Incredibly disappointed in Nissan USA and Texas Nissan More

Untrustworthy. . unprofessional. Promises are not kept . The take the money and forget your name . Will express this on every available platform to save a customer d . unprofessional. Promises are not kept . The take the money and forget your name . Will express this on every available platform to save a customer dissatisfaction More