Texas Nissan of Grapevine

STOP AND READ THIS. Do NOT purchase a used vehicle from this dealership (I can't comment on the new vehicle side, but hard to believe it's any better). I purchased a us Do NOT purchase a used vehicle from this dealership (I can't comment on the new vehicle side, but hard to believe it's any better). I purchased a used Jeep Cherokee from Texas NIssan. I could not take immediate delivery because the air conditioning wasn't working and the windshield was cracked and needed to be replaced. I did drive the vehicle and was satisfied with the performance and lack of road noise. When I picked the vehicle up, I commented to the used car manager that the noise above 50 MPH wasn't there when I originally test drove it. He attributed the noise to the large tires on the Jeep. I took the car home and began researching new tires. I decided to have noise evaluated by a 3rd party. Evidently the loud whooshing noise above 50 MPH is related to an incorrectly installed windshield. I emailed the dealership and received a response from Cole Waldrop; Pre-Owned Sales Manager. He said they would take care of it, and then proceeded to ghost me for the past 9 days. Totally unacceptable customer service, especially from a dealership owned by Warren Buffet. I intend to make my views knows to the very highest level of their organization. Do not buy a vehicle here expecting any kind of post sales customer support. More

My family went in and liked a vehicle. We slept on the deal, called, put a deposit down and filled out all info for financing even though we had outside financing already. 2 days later t We slept on the deal, called, put a deposit down and filled out all info for financing even though we had outside financing already. 2 days later they still hadn't called. Salesman was "out" and manager found our paperwork not submitted. Manager let us know salesman was trying to sell the vehicle that day to someone else whiel they were "out." Manager submitted paperwork and within a couple of hours completed deal. Vehicle delivery was 3 hours after arguing them to deliver it after it was already set up through manager. Upon dleivery, fog lights were unplugged (wires hanging), glass from a recently broken window in the rear seats, under the rear seats, still in the door panel, plus a non-oem key that wouldn't always start the truck. The key to the cover on the back never got to us so it was unusable till I ordered one fromt he complany. I called manager, he promised to make it right, then ghosted us. I called and emailed manager and managers, and then the GM, and then the people that supposedly want to make things right for you...(the people that respond to reviews)...and not one single person has returned my calls or emails. From my personal experience, not hear-say, based on the treatment of my wife and family including not even making the small things right...I do not trust this dealership at all. It has disappointed us to where we don't want to go to dealerships to purchase a vehicle. IT wouldn't have taken much to take care of us. There is not other conclusion based on the 34+ times I've personally reached by emailing and calling and leaving lessages with voicemail and to a person that they refuse to help. More

From 3/2023 to present the leadership has a rate talent that continues to destroy this dealership. After having purchase over 20 vehicles in my life the General Manager here is the most talented Liar ever that continues to destroy this dealership. After having purchase over 20 vehicles in my life the General Manager here is the most talented Liar ever encountered. They can look you straight in the eye, make promises, smooze you, tell you they will be taking care of you - all the while they just want to take your money. If you want terrible service this is where you will encounter it. More

Worst experience ever. Bought a used car that was listed as $17,900. I put $12,000 down. At signing, they had me sign with a mouse on the computer and then they added my di Bought a used car that was listed as $17,900. I put $12,000 down. At signing, they had me sign with a mouse on the computer and then they added my digital signature to all the paperwork without letting me see any of them. They also tried to sell me a service plan which I said no to several times because I don’t live near the dealership. They finally told me they we’re giving me the service plan for free. I said “okay, but like I said, I won’t use it because I live too far away to bring the car back for service.” I didn’t get to see any of the paperwork but I didn’t expect to see what they changed. The next day, I looked it over and they had changed the car’s price to $23,500 and added a $2500 service plan. So now, instead of owing $5,900 like I thought, I now owe $14,000. I can’t get out of it either. They completely ripped me off. More

RUN AWAY. Do NOT trust the reviews on Google. Look at other sites and see how bad they are. These people will bait and switch you and swindle you out of your m Do NOT trust the reviews on Google. Look at other sites and see how bad they are. These people will bait and switch you and swindle you out of your money. Bought a 2019 Hyundai from them and within a week, the transmission went out entirely. It cost $4,000 to replace it and they didn't care at all. Even the transmission shop I took the car to knew this dealership's terrible reputation by name. A different dealer that looked at the transmission even mentioned that he thought they engine codes may have been wiped so this issue wouldn't show up before a sale. No proof of this, but seems rather suspicious... These people did not care AT ALL. Once they have your money, you are treated like dirt. They literally told me "Well, you should have bought the powertrain warranty we tried to sell you". Josh Howard, the used sales manager, is the exact reason that car dealers and dealerships have such a terrible reputation. He was flippant, impossible to get ahold of when the transmission went out (dodged my calls for over a week), and was enabled by leadership at his dealer to treat me like trash once he had my money. He is by far the worst salesman I have ever met in my life, and his behavior is clearly flowing down to his sales staff. Do not ever buy from these people because they treat you poorly. The owner, Jonny Cantrell, is just as bad as Josh. He has a line that they say to call them on, but he never answers. When the car dealerships collapse, it will be a joy to see this place close down. More

Bought a 2017 Nissan Pathfinder which the used vehicle salesman and sales manager "claimed" had gone through a multipoint checklist. Drove it home, 50 miles, and turned heater on due to the cold temp. Unf salesman and sales manager "claimed" had gone through a multipoint checklist. Drove it home, 50 miles, and turned heater on due to the cold temp. Unfortunately, it never got hot. Called the salesperson next business day as this happened on a Saturday. Was advised to bring it in for service. After diagnosing the service advisor informed me that he had spoken to the sales manager who said they would not take care of the repair. SEEMS ODD TO ME THAT THE VEHICLE WENT THROUGH MULTI CHECKS BUT YOU DIDN'T FIND THE HEATER DIDN'T WORK IN WINTER. COST TO REPAIR $260. FAST FORWARD A WEEK AND A NEW PROBLEM. THE KEY FOB DOESN'T OPEN/CLOSE DOOR. TOOK IN FOR SERVICE. THEY SAID IT WAS FIXED. ADVANCE 2 WEEKS AND NEW PROBLEM, DOOR WILL ONLY OPEN BY USING THE MECHANICAL KEY. SCHEDULE (AGAIN HOW WAS THIS NOT FOUND). COST TO REPAIR: $728. AGAIN THE SALES MANAGER AND THE GM YOSEF ABDEL-HAMID SAID THEY THEY WOULD NOT MAKE RIGHT. IN CLOSING THIS IS A HORRIBLE DEALERSHIP. STEER CLEAR!!!!!!! More

Terrible dealer. We got a quote via email stating our price out the door. Once we arrived for final test drive and i had asked about repairs (saleguy said no repairs) We got a quote via email stating our price out the door. Once we arrived for final test drive and i had asked about repairs (saleguy said no repairs) he started talking about "running the numbers". I said why? We have your price out the door with everything even taxes etc. Then he said they had spent money on the car including repairs, even though he 5 minutes earlier had stated no repairs when I asked about a bad paint job. Finally the sales manager came and offered to cut the fee in half. At that point we left and will never come back to this dealer again. We live 45 minutes away so we basically waster half a day to drive there and having a pointless discussion with them about adding cost on top of our "final price" More

When we decided on this vehicle we knew what problems needed to be fixed and were promised those repairs would be done as soon as possible. The AC was not working and the headliner had been torn out. t needed to be fixed and were promised those repairs would be done as soon as possible. The AC was not working and the headliner had been torn out. this vehicle has a huge moonroof, almost 3/4th of the roof of the car is one big very slightly tinted window. Keep in mind this is Texas and is extremely warm 9 months out of the year. The first and only repair that was done was an issue in that they said they would order the AC compressor and call us to deliver the car and the repair would take "a day or two". Well 10 days later they still had our car and I'm not sure if i had not called complaining about their turnaround time that they wouldn't still have the car in their service shot. The second repair which was never done was to the headliner. According to our salesperson it was a $1700 part that would require at least a week of work and that the part was on backorder and they would call us a soon as it came in. Well the part has yet to "come in" mainly because no one is ordering the part. I texted the salesperson and emailed the owner of the dealership twice (email address provided by operator at dealership, but Johnny doesn't seem to read or answer emails) and finally I called the nearest Ford dealership near me and inquired about the "backordered" part and was told it's not backordered, it never was backordered and it has always been readily available. Once I let my salesperson know this all she said was it wasn't her fault and that it was the service managers fault and from that pint on I have never received any other communication from the salesperson nor any one else at this dealership. Also they never completed the transfer of title on our trade in I'm still getting license renewal notices from the tax accessor. More

I just recently purchased a newer Cadillac Escalade from this dealership. I have some good to say but more bad than good. I found this car online on Cargurus and Cars.com liked it and was contacted immedia this dealership. I have some good to say but more bad than good. I found this car online on Cargurus and Cars.com liked it and was contacted immediately. Brandon B the salesman contacted me and started to work with me and answered questions that I had and sent videos and pictures promptly of the vehicle. That went all good but when it got to talking about numbers, they didn’t really budge much at all and they take pride in selling vehicles at the top end of retail. After back and forth I finally said screw it and went with a price that I didn’t care too much for but it was right before Christmas so I just accepted that I was getting screwed lol. I don’t have patience :). Now for the BAD. After getting numbers worked out etc etc and put a deposit down which was on a Monday and partially Tuesday they said the vehicle would be delivered to me on Friday Dec 23 at 1:00pm with paperwork to be signed etc. So Friday morning came 8ish A.m so I texted my salesman to confirm delivery time and place. Cricket cricket didn’t hear anything for a couple hours. Called the dealership and tried to get ahold of all Personel whom I spoke with about my vehicle. No one could give me answers. I finally was like I need to speak to a manager of managers and got in contact with Josh Howard. He admittedly told me the ball was dropped which was appreciated but ended up having to wait a whole nother week. They ended up having to get papers sent to me through a notary blah blah blah. Ok now for the bad bad. They kept sayingthis vehicle is absolutely in good condition and said everything works and wouldn’t risk putting their employees at risk when delivering a car. Said it passed inspections according to Texas blah blah. As they were pulling up I told them to leave it running just to make sure it didn’t have any errors codes. What do you think? Sure enough there were codes. Said service air bag for one, secondly the rear lift gate latch was broke so the rear door opened sometimes and would close properly, coolant temperature sensor was bad causing the fan to run constantly and the worse part is that the touch screen for the radio wasn’t working which controls everything radio and heating and air but all he said is that well it worked before we left and my warranty should cover it. Pretty crappy response in my opinion. Didn’t even offer to help in any kind of way. After I submit this message it will probably say they are sorry and to email please reach out to Johnny Cantrell at jcantrell@vtaig.com or 817-601-3600 which is total Bull because I emailed him three times. I highly recommend not buying from this dealership, super shady and just out to make money. Will never buy from them again. More

Sorry to hear of some people bad experiences. But I had the best experiences and great salesman and finance Mgr. They worked very well with me explained everything. Oh top of that I walked out wi But I had the best experiences and great salesman and finance Mgr. They worked very well with me explained everything. Oh top of that I walked out with a brand new 2023. Thank u Jesus and thanks Mr Calhoun and Quentin Bagg. I be back and send referrals, Thanks again More