Thompsons Toyota

Thompsons literally goes the extra mile My recent experience with Thompsons Toyota service demonstrated how they are willing to go beyond their usual great service. I had brought my 2007 Tac My recent experience with Thompsons Toyota service demonstrated how they are willing to go beyond their usual great service. I had brought my 2007 Tacoma truck in for a scheduled recall procedure that would take more than three hours to complete. Usually I wait or go for a walk during service, but on this occasion I had to get home for an important meeting. The problem was that it had been snowing heavily in my area (Pollock Pines), and it was questionable that the 2-wheel drive shuttle would be able to safely negotiate the roads. After I explained that the latest storm had passed and the road had been plowed, the service manager approved my shuttle trip without hesitation. It helped that the driver lived in my area and was experienced with the local conditions. During my ten year association with the people at Thompsons Toyota, I have found them to be more like friends and neighbors. They will go the extra mile for you, and in my case, the extra 12 miles. More

Oil change Always great and friendly service no matter who takes care of me. Jim always asks me about my vacations to Mexico.and work. Very personable. Always great and friendly service no matter who takes care of me. Jim always asks me about my vacations to Mexico.and work. Very personable. More

services done they were great! and i would recommend them again. greatest service on earth. would definately come see them again for service to our prius. bravo guy they were great! and i would recommend them again. greatest service on earth. would definately come see them again for service to our prius. bravo guys. More

Being "Taken Care Of"!! As normal, Service Manager Danny Cross sees to it that all my auto needs are done correctly AND on time!!!!!! Also, the Customer Service area is OUTS As normal, Service Manager Danny Cross sees to it that all my auto needs are done correctly AND on time!!!!!! Also, the Customer Service area is OUTSTANDING!!!!!!!!!!!!!!!!!!! More

Outstanding, friendly service! Jim Batten at Thompsons Toyota has made getting my car serviced a wonderful and easy experience. I've been taking my cars to Thompsons and Jim for te Jim Batten at Thompsons Toyota has made getting my car serviced a wonderful and easy experience. I've been taking my cars to Thompsons and Jim for ten years and I plan to continue doing so! Thank you! More

Reliable, consistent and trustworthy I love that our local dealer is reliable, consistent and trustworthy. It takes a week or so to get in for routine work but that is because when I have I love that our local dealer is reliable, consistent and trustworthy. It takes a week or so to get in for routine work but that is because when I have an emergency they get me in same day. Thank you Thompsons! More

Great service Jim in the service department is amazing. You always feel like you are his only customer. While I don't mind the wait at all for my car (because the l Jim in the service department is amazing. You always feel like you are his only customer. While I don't mind the wait at all for my car (because the lounge area is awesome!), I very rarely wait longer than 30 minutes. More

Superior Customer Service I am always treated with respect. I appreciate the Service Staff not talking down to me because i'm a woman I love the remodeled lobby. It's a comf I am always treated with respect. I appreciate the Service Staff not talking down to me because i'm a woman I love the remodeled lobby. It's a comfortable place to wait while my car is being serviced. If I'm in a hurry, their Shuttle Service Is superior. More

Service on my RAV 4. Excellent service! I asked if they go through some kind of training and if they do they need to teach other businesses. I actually love to take my ca Excellent service! I asked if they go through some kind of training and if they do they need to teach other businesses. I actually love to take my car in because I am treated like I am important as a customer. More

2017 Toyota 4Runner TRD Pro I am looking into the possibility of buying a 2017 Toyota 4Runner TRD Pro, but this dealership does not know about it, other dealership you can order I am looking into the possibility of buying a 2017 Toyota 4Runner TRD Pro, but this dealership does not know about it, other dealership you can order one, I might have to go to another one. More