Tom Bush BMW of Orange Park

Recall for PCs heater replacement Appointment was easy to get and Arsen Naumenko was courteous and helpful. Loaner BMW was readily available and my 528 was ready next day as promised Appointment was easy to get and Arsen Naumenko was courteous and helpful. Loaner BMW was readily available and my 528 was ready next day as promised More

New car shopping Buying a car is always stressful but Crystal Cagel made my experience as easy as can be. I came in less than an hour before closing and we took a shor Buying a car is always stressful but Crystal Cagel made my experience as easy as can be. I came in less than an hour before closing and we took a short test drive. I called the next day and gave her a list of what I wanted on my car. She found one at Regency and I picked it up in 2days. She then spent an hour with me going over everything in the car. She called me in a few days to see how things were going. Great customer service I love my new X3!! More

Awesome Service I bought my 2013 X3 used at another dealership and have taken it in here twice to be serviced and the way they took care of my needs was 1st rate, eve I bought my 2013 X3 used at another dealership and have taken it in here twice to be serviced and the way they took care of my needs was 1st rate, even to the point of giving me a loaner when my car had to stay overnight. Originally I was going to schedule the maintenance for later in the week when I had time off but with the offer of the loaner (a new 430i) I was glad to get it taken care of quicker. I will definitely be back in a couple of years to get a new BMW from this dealership. More

Exceeding Expectations I have dealt with several different dealerships over time and I can truly state that Tom Bush BMW has been the most positive and enjoyable experiences I have dealt with several different dealerships over time and I can truly state that Tom Bush BMW has been the most positive and enjoyable experiences I have had. My Sales Advisor, Shier Sindhu, was excellent from day one and he exceeded all of my expectations. He worked diligently to find the car with the options and color I preferred. If you want honesty, integrity, and a positive experience; please see Shier at Tom Bush. You will not be disappointed. More

Always superior customer service!! Thank you for always taking care of all our needs !!!!!!! Tony is the best salesmen and the service department is top notch. I would recommend this Thank you for always taking care of all our needs !!!!!!! Tony is the best salesmen and the service department is top notch. I would recommend this dealership for new/used and service More

Always good! I’ve dealt with 5 different BMW dealerships throughout the country. This is the best I’ve been to by far. Arsen, in service, is helpful, friendly, and I’ve dealt with 5 different BMW dealerships throughout the country. This is the best I’ve been to by far. Arsen, in service, is helpful, friendly, and knowledgeable. He gave me a great suggestion for a brushless car wash. I will surely buy my next BMW from Orange Park, it is clean, friendly, and the people are great. More

Outstanding Service Having purchased dozens of new cars over my lifetime, it means a lot when I say that my experience dealing with Shier was the best experience I have e Having purchased dozens of new cars over my lifetime, it means a lot when I say that my experience dealing with Shier was the best experience I have ever had with a car dealership. Very diligent in finding all possible BMW credits to get me the best possible deal. More

Luis Serna's outstanding talent for customer service-Mazda I don't particularly like buying vehicles, but I do it often. The confusion, the waiting, the mistakes, the inexperienced sales and maintenance emplo I don't particularly like buying vehicles, but I do it often. The confusion, the waiting, the mistakes, the inexperienced sales and maintenance employees and the lack of truth, respect and trust in the industry is pandemic. When I called Tom Bush Mazdacity in Orange Park Saturday morning, I had no idea that this would all change after a month of getting the runaround with other Mazda dealers and other makers as well. I was ready to buy a vehicle on the internet just to keep from dealing with this environment again. My last call before going to the internet was to OP and Luis answered the phone. I could tell from the start, that he knew all the vehicles, options and finance details that helped me hone in on what could satisfy my needs-right now. He has been the only car dealer who has valued my time, respected my needs in a vehicle and the only person in many years of car-buying where I felt rewarded for buying multiple vehicles from a manufacturer- it was painless. Part of what I do for a living is search for talent in the engineering field and assess performance. I see such brilliance in this young man. Thank you Luis! More

Great buying experience Tony and Danny made our buying experience so awesome and smooth. I don’t love sitting and negotiating so we were able to do a large portion through em Tony and Danny made our buying experience so awesome and smooth. I don’t love sitting and negotiating so we were able to do a large portion through email and text so when we got there our papers were waiting for us and we were in and out in under an hour. Tony was very knowledgeable and honest. Danny did our sales paperwork and was kind and just a nice guy. No pressure, no gimmicks! Definitely a customer for life. More

Jim and Rob were exceptional. I gave the rating based on my negative experience with one of your employee. For future reference, make sure your sales associates be less aggressive I gave the rating based on my negative experience with one of your employee. For future reference, make sure your sales associates be less aggressive with customers. Customers are always right. More