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Tom's Ford - Service Center

Name: Tom's Ford - Service Center
Address: 200 Highway 35, Keyport, NJ, 07735, US
Telephone: (732) 709-1144

200 Highway 35, Keyport, New Jersey 07735 Directions

Service: (732) 709-1144

Parts: (732) 264-1694

Keyport, NJ

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42 Reviews

Call Service Center (732) 709-1133

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42 Reviews

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Dealerships need five service reviews in the past 24 months before we can display an overall service rating.

42 Reviews of Tom's Ford - Service Center

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February 07, 2013

SERVICE VISIT

I was in for service 3 times and they couldn't fix the problem. On the third time they wanted me to continue to agree to tests even though the problem was discovered. When i refused further tests an the problem. On the third time they wanted me to continue to agree to tests even though the problem was discovered. When i refused further tests and demanded the part be replaced the service manager lied and said he will order the parts, then after i left he said i was irate and he refuses to do business with me again. Poor customer service! When another dealer saw the video of the problem they ordered the parts within 5 minutes and i will go there next week to fix the issue. The service manager is an awful representative of Ford and i will never go there for service or sales again. More

by vig1116

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Employees Worked With

Service manager

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Feb 26, 2013 -

Tom's Ford responded

Thank you for taking the time to help us improve our operations. Unfortunately Ford's Warranty Policy does not allow us to order parts based on a speculative diagnosis that isn't performed by a certified Ford Technician. Although it's possible that were correct about your diagnosis, we have to play by the rules otherwise, Ford penalizes the dealership. Our Ford representative could not approve ordering this part based on the circumstances. It's an important focus of ours to maintain a positive relationship with both the customer and the manufacturer. We apologize about how you may have been treated and will continue to work on building a first class operation.

Feb 26, 2013 -

vig1116 responded

I reproduced the problem in front of your technician so he can see the cause was the shifter. You can't plug that into a computer to diagnose it, it is visual. I went to all American ford this past Friday and reproduced it the exact same way as I did to your tech and an hour and a half later I left with my vehicle fixed and a new shifter installed. Thank you for responding.

Helpful 6

July 12, 2011

SERVICE VISIT

I have never been to a dealer before that had such a knowledgeable service employee who actually took the time to explain to me the problem my vehicle was having. Bob (Jr?) brought me to my vehicle and knowledgeable service employee who actually took the time to explain to me the problem my vehicle was having. Bob (Jr?) brought me to my vehicle and pointed out the areas that were effected and explained how driving habits can adversely effect proper maintenance wear. I learned a great deal about my 2006 Ford F350 Diesel and how to properly protect my vehicle. I would recommend anyone to Tom's Ford Lincoln for any of their service needs because you will be given the honest approach to your vehicle's proper care. More

by AshleyDeBella

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bob (Jr) Loux

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Helpful 3

Tom's Ford - Service Center

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42 Reviews of Tom's Ford - Service Center

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