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Tony Serra Nissan - Service Center

Cullman, AL

4.5
1,064 Reviews

1,064 Reviews of Tony Serra Nissan - Service Center

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May 30, 2024

Mandolin Powell is an awesome service advisor! ! Would recommend her to everyone. Got my oil changed fast and painlessly. More

by danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

I would like to recognize Ashton. She was very pleasant, professional and a pleasure to chat a little with. More

by R Rodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton, the Service Desk Rep. she was great. Other than paying, Ashton was the only staff I interacted with.
May 28, 2024

Nobody knew how to work the sunbit for me to make payments manger that knew how to work it stayed in his office making the lady helping me walk back and forth just to ask him questions for me. Also s More

by mmoore39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not showing
May 29, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

May 28, 2024

Madeline was so helpful and understood my reasons for needing the service after turning it down originally. More

by nobletwilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline
May 29, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 23, 2024

Didn’t fix the tire that was leaking! Did the wrong tire.. still got to get it fixed More

by ecstanford59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
May 24, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

May 23, 2024

Had a recall repair done. They were friendly and had my car done in a timely manner. More

by no.1bamafann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 21, 2024

I had appointment at 12:30 and it was 1:45 before my truck was finished. This was for oil change and tire rotation… too long of a wait. To have had an appointment. More

by jgraham32010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
May 22, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

May 21, 2024

Well the service manager is the one who told me to bring it up to you and he just sat in his office and didn't say anything to me except when it was time to leave More

by hobertbutts82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Tony Serra Nissan responded

We apologize, but it is impossible to properly diagnose your vehicle when you have taken it somewhere to have the codes deleted before you brought it in to us.

May 20, 2024

Did my Oil change, tire rotation, and recall Very good service. Was informed about my car needs More

by dw1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 19, 2024

Always top notch service. Everything was done that needed to be as well as things that needed to be addressed. More

by amshockley94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashtin Hipp. Mandolin Powell
May 21, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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