Erin Kilgo
Erin Kilgo at Tony Serra Nissan
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Erin Kilgo

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.7
289 Reviews
4.7

289 Reviews

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289 Reviews of Erin Kilgo

April 23, 2024

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Employee Rating

The customer service was so great! Starting with the person that talks to you when you walk in the door Madelyn, and even when you check out! Highly recommend! We’ve been going to this More

by Joshuacarlisle17
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi , Madelyn

Apr 25, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 18, 2024

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Very displeased with this dealer ive always heard horror stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to More

by Steve Johnson
Service Price Transparency
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Recommend Dealer
No
Apr 23, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

April 15, 2024

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The people are very friendly, polite and respectful. They are also very knowledgeable about the work being done on your vehicle and answer any questions you may have. More

by marthachesser
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Endi

Apr 17, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 12, 2024

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Chris is a very good mechanic recommend him to anyone who has a issues with their nissan More

by bspeegle
Service Price Transparency
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Recommend Dealer
Yes
Apr 16, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 05, 2024

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Employee Rating

Too far from where I live for service appointments. Warranty says I have to come here More

by Preach
Service Price Transparency
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Recommend Dealer
No
Apr 09, 2024

Tony Serra Nissan responded

Preach, we truly appreciate your honest feedback.

February 20, 2024

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I like the ease of scheduling my maintenance. The waiting area is clean and comfortable. More

by rebeccamccormick7182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 24, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 01, 2024

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Employee Rating

fast and easy open all day to serve my needs for my 2022 car need More

by dmchan35049
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Recommend Dealer
Yes
Feb 22, 2024

Tony Serra Nissan responded

Dmchan35049, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We look forward to your next visit! Take care!

February 01, 2024

Dealership Rating
Employee Rating

Good and friendly. Helpful. Did not pressure me into a service that I needed to talk to my husband about first. More

by lisaj0122
Service Price Transparency
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Recommend Dealer
Yes
Feb 24, 2024

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 17, 2024

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Employee Rating

Just isn't the same as it was a couple of years ago. Something has changed not for the better.The atmosphere, the people who I first met are all gone and they were extremely helpful. More

by ebull22
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Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

Ebull22, thanks for taking the time to leave a review. Feel free to reach out to us if you need anything. Have a wonderful day.

January 16, 2024

Dealership Rating
Employee Rating

Everyone was very friendly and courteous. The service department was took very good care of my truck. I found everyone to be knowledgeable. More

by Lisadegoede26
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

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