Chuck Kennedy

Nice clean professional buisness making people happy and commutable! Great inventory and service! Great staff! commutable! Great inventory and service! Great staff! More

by DrMcSack Verified Customer Verified Customer

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The dealership went to pick up the vehicle we wanted from another dealership. We were under the agreement that the vehicle we were getting had the complete premium package prior to the dealership leaving to another dealership. We were under the agreement that the vehicle we were getting had the complete premium package prior to the dealership leaving to get it. We were told this was the only way you could get a moon roof and the only way the brochure showed it. After signing papers, we were told the vehicle would be there and ready to pickup at 6:00. Once we saw the vehicle, we noticed it was not the complete package. This vehicle did not have a trailer hitch or 7 pin wiring harness. This was not disclosed to us prior to signing for the dealership to go and get this vehicle. Also we were told that the vehicle came with a five year maintenance plan. We were not told we were paying $4,000 for it in financing. We were told we were getting three years maintenance for free. I would like for the dealership to at least make the two hitch and wiring harness correct. Our sales representative did go to the manager, but the manager refused to make it right. The dealership should also make it known to customers that they are paying $4000 for a five year maintenance plan and a copy of what is included in the maintenance package. More

by Michael Verified Customer Verified Customer

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The customer service was so great! Starting with the person that talks to you when you walk in the door Madelyn, and even when you check out! Highly recommend! We’ve been going to this Starting with the person that talks to you when you walk in the door Madelyn, and even when you check out! Highly recommend! We’ve been going to this place since 2015! Won’t go nowhere else! More

by Joshuacarlisle17 Verified Customer Verified Customer

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Very displeased with this dealer ive always heard horror stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to them less alone any sister dealers of Serra.... Stay away from this dealership! More

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Chuck was great he didn't make me feel like I was pressured into anything. He showed me the differences in the cars I test drove and demonstrated all the options each one had. He was very polite and pressured into anything. He showed me the differences in the cars I test drove and demonstrated all the options each one had. He was very polite and curtious. More

by belitahall4 Verified Customer Verified Customer

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Awesome place to have your vehicle worked on. From the service writers to parts and the cashiers everyone is so pleasant From the service writers to parts and the cashiers everyone is so pleasant More

by ahipp18 Verified Customer Verified Customer

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I like the ease of scheduling my maintenance. The waiting area is clean and comfortable. The waiting area is clean and comfortable. More

by rebeccamccormick7182 Verified Customer Verified Customer

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fast and easy open all day to serve my needs for my 2022 car need car need More

by dmchan35049 Verified Customer Verified Customer

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Always gets me in and services my vehicle fast! They have some of the friendliest check in people They have some of the friendliest check in people More

by Donna Verified Customer Verified Customer

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Chuck is my go to for all service related questions and concerns. Fantastic customer service and keeps you up to speed on what's going on with your car. He deserves a raise!! concerns. Fantastic customer service and keeps you up to speed on what's going on with your car. He deserves a raise!! More

by masonisbell Verified Customer Verified Customer

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