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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,499 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,499 reviews

June 07, 2024

It was good service. Easy to schedule. Fast check-in. Smooth wait. A breeze to check out. Vehicle’s service looked good. More

by KNIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're thrilled to hear that you had a good experience at Town East Ford. It's great to know that our scheduling process was easy, check-in was fast, and your wait was smooth. We're glad to hear that your vehicle's service met your expectations as well. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
June 07, 2024

Non applicable. The service was great . Not much more to say. Great job! Great job! More

by holmescr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience at Town East Ford and that our service met your expectations. We appreciate your kind words and are glad we could assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Helpful
June 06, 2024

Jim was really nice. He fixed my car in no time. Very accommodating and friendly More

by Quita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
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Jun 07, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Jim provided you with excellent service at Town East Ford and that he fixed your car in no time. Being accommodating and friendly is always our aim, and we're glad Jim was able to make your visit enjoyable. If you need anything else or have any questions, please feel free to reach out. We look forward to serving you again in the future!

Helpful
June 06, 2024

crista was amazing! she always gets me in and out, definitely recommend 5 stars forever! More

by cashierlollll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Elliott
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Jun 07, 2024 -

Town East Ford responded

Thank you for your glowing review! We're thrilled to hear that Crista provided you with amazing service at Town East Ford and that she always gets you in and out quickly. Your recommendation and 5-star rating mean the world to us! If you need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
June 06, 2024

They were quick to find and fix the issue once the technician was assigned. Only thing that could make it better would be if they would wash the car before I pick it up. More

by DONNASTAMPS2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip III
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Jun 07, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that our team at Town East Ford was quick to find and fix the issue once the technician was assigned. Your feedback regarding washing the car before pickup is noted, and we'll strive to improve in that area. If you have any further questions or concerns, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

Helpful
June 05, 2024

Town East Ford’s service department is always helpful. Most people complain about how dealerships screw you out of your money but they have to understand that this is what keeps your vehicle in good condi More

by ANTWAN0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Town East Ford responded

Thank you for your insightful review! We're glad to hear that you find our service department helpful and appreciate your understanding of the value of quality vehicle maintenance. It's wonderful to know you feel your money is well spent in keeping your vehicle in top condition. We look forward to continuing to serve you at Town East Ford!

Helpful
June 05, 2024

Erica was very prompt and professional when I took my car in for routine maintenance. It was a pleasure working with her. More

by KARENSTXGOURMET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica in Service
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Jun 06, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're delighted to hear that Erica provided prompt and professional service during your visit for routine maintenance. It's wonderful to know that working with her was a pleasure. We look forward to serving you again at Town East Ford!

Helpful
June 05, 2024

Visit went smooth. Jim took care of everything.Left truck and Jim called when truck was ready. More

by Brady48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip handled everything
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Jun 06, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're pleased to hear that your visit went smoothly and that Jim provided excellent care throughout the process. We appreciate your business and look forward to serving you again at Town East Ford!

Helpful
June 04, 2024

Town East Ford fixed the charging issue on my Mach-E EV, and the car is now charging again like a dream. Great job Erica Reeves and team, including the service manager and the Ford EV Certified service tech More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Jun 05, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that we were able to fix the charging issue on your Mach-E EV and that it's now charging like a dream. Erica Reeves and our dedicated team, including the service manager and the Ford EV Certified service technician, are committed to providing top-notch service. Your satisfaction is our priority, and we're glad we could meet your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
June 03, 2024

My service consultant was David McDonough at Town East Ford, Mesquite, Texas. I had a very pleasant interaction and it was a great experience. He was very nice, courteous and job was well done. Thank y More

by ERLINSALM3
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David McDonough, Service Consultant
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Jun 04, 2024 -

Town East Ford responded

Thank you for your detailed review! We're delighted to hear about your pleasant experience with David McDonough at Town East Ford. It's wonderful to know that you found him courteous and that the job was well done. We appreciate your continued trust in us and are glad you're satisfied with your MPP renewal. We look forward to serving you again and keeping you a satisfied customer!

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