Toyota Carlsbad

UNETHICAL and UNPROFESSIONAL I have been trying to purchase a new Prius Prime with this dealership since January 25th. I was PROMISED they are associated with the Costco program I have been trying to purchase a new Prius Prime with this dealership since January 25th. I was PROMISED they are associated with the Costco program and PROMISED I would get the Costco price. I put my deposit down and I was told there was an 8 week waiting period, which is understandable. The first 8 weeks period when my car came in, they called me to notify me. My deposit transaction sheet stated that I had 72 hours to respond, which I had, but they had already given the car to the next person in line. I was out of the Country for work, but still replied within 72 hours. So the next 8-week waiting period, I CALLED THEM to check on the status and their reply, "was arrival by April 20th." So they called me on April 20th and told me it had arrived. I went in and test drove it on April 20th and was willing to purchase it RIGHT THEN. However, they informed me they were not willing to give me the Costco price b/c the car is in high demand, even though they PROMISED me the Costco price. This price was $1,000 cheaper, which in the big picture of purchasing a car, isn't a big deal, but it's the PRINCIPLE. I was VERY frustrated with their broken promise, but I told them I would make my decision the following morning by 10AM, which my Sales person agreed. I called them at 10AM and they told me they had ALREADY removed my name from the list and gave to the next person!! OMG!! SOOO UNPROFESSIONAL!! NOT only did they back out of a PROMISE of offering Costco pricing, they gave my car away in FAR less time than they stated at 72 hours!!! I talked with the Main salesman, Scott and 2nd main salesman, Brian....BOTH of these men had the attitude of "who cares b/c there are several people waiting for this car." Their attitude was SO UNprofessional that they are willing to lose a customer over THEIR broken PROMISE of only $1,000. I have TWO teenagers in the Market for new cars and will DEFINITELY NOT be going to Toyota of Carlsbad. I notice my $500 deposit hasn't been returned and it is WAY past time of 72 HOURS!! UNPROFESSIONAL, UNETHICAL and RUDE. More

Amazing My service advisor, Ron Broussard went out of his way to explain what was needed. He understood my time was limited as well as my finances. He offer My service advisor, Ron Broussard went out of his way to explain what was needed. He understood my time was limited as well as my finances. He offered me a loaner car without me having to ask and he also worked with me on the cost! Many thanks Ron! More

10 K Service on my 2016 Camry This is my 4th Camry in the past 12 years. Of course, I'm pleased with the reliable performance of my vehicles over the years but I'm also very satisf This is my 4th Camry in the past 12 years. Of course, I'm pleased with the reliable performance of my vehicles over the years but I'm also very satisfied with the scheduled service performed at the Carlsbad service center where I can depend on quality service behind the scenes but especially from my service rep Kevin Laird who is honest, trustworthy and comprehensive in his summary review of my vehicle's condition. I am fortunate that I always get a great Camry at Toyota Carlsbad from the best sales man Duff Joy backed by superlative service in Finance by Mandy Gurek and at the Carlsbad service center from Kevin Laird who makes sure all is well with my car when it is turned over to me after its service. More

New Tacoma Everything was as it should be. I lease all of my vehicles here. I would highly recommend Toyota of Carlsbad to anyone looking for the best service in Everything was as it should be. I lease all of my vehicles here. I would highly recommend Toyota of Carlsbad to anyone looking for the best service in the area. More

Great service / kind people Work after accident on Camry -Hoped one tire rim but Ron B was able to explain why and where there was more damage and gave me advice and patience!. h Work after accident on Camry -Hoped one tire rim but Ron B was able to explain why and where there was more damage and gave me advice and patience!. had to come back two more times - but he was fast and helpful each time and communicated the info well. The greeters at the front of the service waiting area are nice and helpful too! Love that. Overall kind and friendly experience with a bummer of an accident. Thank you! More

Very satisfactory John Lagudis salesman throughly answered my questions about my two target cars, Prius & Yaris, he was proactive in feature highlights + comparison wit John Lagudis salesman throughly answered my questions about my two target cars, Prius & Yaris, he was proactive in feature highlights + comparison with similar trims. Not pushy at all, respectful, and waited for us,wife and I, to reach our decision. More

Excellent!!! Thr service was done fast, the staff was very friendly, and courteous. The service advisor took the time to explain everything in detail and answer al Thr service was done fast, the staff was very friendly, and courteous. The service advisor took the time to explain everything in detail and answer all my questions. More

Great Experience I called Jose the day before and went over some options. He was very helpful and made my experience there very easy and comfortable. Thanks for all th I called Jose the day before and went over some options. He was very helpful and made my experience there very easy and comfortable. Thanks for all the help! More

What a Joke! Long story short... I purchased a certified used Camry from Toyota of Carlsbad that had a nail in the tire. I waited for an hour and a half for someon Long story short... I purchased a certified used Camry from Toyota of Carlsbad that had a nail in the tire. I waited for an hour and a half for someone at the service shop to contact someone at the dealership (across the freeway). Richard Wood kept telling me that they left messages and they were waiting for a call back. After an hour and a half of waiting I had FINALLY had enough. I used my cell phone to get the salesman, Alex N. on the phone... he then put me in touch with Dana (the manager). Why was this so difficult? I completed the task in 5 minutes. I would probably still be waiting there if I didn't do the job for them. Richard thanked me for expediting the situation. FINALLY approval was given to replace the tire. Apparently Customer Service is not a priority at this location. Not to mention that the manager at the Service Center told Richard Wood to tell me that I waited too long to report the issue (should have been done before 30 days - I came in at 45 days)... WHATEVER !!! I will say that Richard Wood (Rich) was the only helpful person I encountered. While waiting for my car I saw what I thought was my car drive past and get parking in an adjacent lot (turns out it WAS my car). I asked the concierge if that was my car and he said NO. Really?? How does he know? Well..... Foolishly I accepted his answer. After 45 minutes I again started to really lose patience. I asked the concierge about my car.... in a very unfriendly manner he said.... "go check with the cashier" The cashier called and said my car was finished and that they would bring in over. I watched as they drove the car from the adjacent lot.... At this time I was MAD!!! You mean to tell me that I have been waiting almost an hour for car that was ready the whole time. What type of system do you have in place??? The person who I assume should be standing at the Check-in podium was NEVER there. You apparently don't use a paging system??? I guess at this location you just have to keep asking and hope that you are given correct information. You people really need to visit other service locations. You really dropped the ball on this one. I was happy to run over the little red cones when I left. Won't be back and definitely won't recommend Toyota of Carlsbad to ANYONE!!! More