Toyota Ford of Greenfield
Greenfield, MA
Filter Reviews by Keyword
By Type
Showing 928 reviews
I'd been looking for a 2011-2013 Toyota Highlander Hybrid for months, when I finally found a good one at a good price in Greenfield, Massachusetts ... and I was in Wisconsin. Called up, talked to Craig, got for months, when I finally found a good one at a good price in Greenfield, Massachusetts ... and I was in Wisconsin. Called up, talked to Craig, got a good description of the vehicle and, when he asked if I'd like to make an appointment for a test drive, told him I was in Wisconsin and just wanted to buy the car. Apparently Craig was used to situations like this, because the entire transaction went smoothly from start to finish: he put an immediate hold on the Highlander, sent me the necessary documents plus the total price of the vehicle plus MA sales taxes (which were rebated when I picked up the car), and, when he received my cashier's check and my signed documents, he quickly sent me the title already signed off by the dealership so that I could register the vehicle in Wisconsin and get the license plates, all before I flew out to pick up the Highlander and drove it home. He even suggested which car rental company to use from the airport to the dealership, based on the proximity of the nearest rental/return location to the dealership (2 blocks). And this all happened quickly, using Fedex for next day document deliveries paid for by the dealership. In fact, the dealership did it almost as quickly as a local dealership would have. The vehicle was spotless and ready for me when I arrived, and the ride home was a breeze -- no issues on the drive, no issues since I've been home. Just a great looking, smooth riding and comfortable Highlander Hybrid at a very fair price, one that I expect will last me for a number of years based on my mechanic's checkup. Toyota of Greenfield MA knows what they're doing, whether you're a local buyer or someone like me who's half way across the country. Try them when you're looking for a vehicle. You will not be disappointed. More
Was asked to go with a friend who felt she was being high pressured into purchasing a vehicle she didn’t really want. The salesman then ran her credit and presented another vehicle out of her price range . I pressured into purchasing a vehicle she didn’t really want. The salesman then ran her credit and presented another vehicle out of her price range . I voiced again what she was looking for and showed him vehicles available. You could see he was angry and then asking simply for the best price I was asked to leave right away and escorted out the front door . This was after he through the key to her car accross the desk to my female friend . Upon exiting he put his hand on my shoulder. I then turn around and told him not to put his hands on me . You could see he was red faced and angry and said “ no no I was just wishing you a happy Easter” ya some salesman with an anger problem that assaults customers. A simple I’m sorry I can’t make this deal happen would have been fine. More
Mark Caloon was a great salesman to work with, no xx, right to the price I was looking for and could not be happier with my experience with him! Thanks Matk right to the price I was looking for and could not be happier with my experience with him! Thanks Matk More
can not put in to words how bad this turned out and will never go back have been trying to have sit down with someone from top management but i guess that will never happen. never go back have been trying to have sit down with someone from top management but i guess that will never happen. More
From start to finish, my experience in purchasing a vehicle at Ford of Greenfield was excellent. I've never purchased a new car before, and Dan Underwood was patient and responsive to all of my questi vehicle at Ford of Greenfield was excellent. I've never purchased a new car before, and Dan Underwood was patient and responsive to all of my questions throughout the process. He gave good advice, and never pressured me to add any options I didn't want. Ryan in the finance department was equally helpful. Highly recommend this dealership! More
My experience was beyond expectations! Dan and Tim made sure everything was ready. Dan explained all I needed to know before driving away. Ryan made the financing easy! Thank you all! Dan and Tim made sure everything was ready. Dan explained all I needed to know before driving away. Ryan made the financing easy! Thank you all! More
For too many months I had been discouraged by dealership markups and unwanted options. I was giving up hope of finding the truck I wanted at a reasonable price. One evening while away on vacation and browsi markups and unwanted options. I was giving up hope of finding the truck I wanted at a reasonable price. One evening while away on vacation and browsing online, I saw the build I wanted and thought I'd give it one last shot. Tim Sullivan took my call, and the rest is history. After Tim and I quickly agreed on a price (a feat in itself), Tim proceeded to guide me through the most pain-free car-buying experience I've ever had - a process that included a remote purchase, paperwork/payment by mail, out-of-state registration, vehicle storage for three weeks and out-of-state home delivery when I returned from vacation. Tim managed the entire effort flawlessly while staying in constant communication with me. Thank you, Tim - well done! A quick shout-out also to the other folks at Ford of Greenfield who contributed to making this deal possible and even enjoyable. I highly recommend Tim Sullivan and Ford of Greenfield to anyone looking for a friendly, professional, honest, hassle-free shopping experience. More