This was my first winter in the area and this was my first visit to this dealership for servicing of my 2012 Camry Hybrid. Although I am very diligent in having my car serviced every 5000 miles, I am always nervous taking it to an unfamiliar dealership, not knowing whether I will be be subject to scare tactics to get unneeded services. Well, I am happy to say that Toyota Scion of Lakewood is the real deal. The welcome and waiting areas are top notch and clean. I was treated with professionalism and patience by my service contact as we looked up the servicing history, and no extraneous services were sales pitched to me. My car's oil was replaced even though it was not required for the 55,000 servicing. To its credit, the dealership admitted its error upfront, and I was not charged for he oil change. Other than the small servicing fee, the only other service I was asked about was an inexpensive change of my air conditioner filter, which was very dirty. A top notch business. Highly recommended for any Toyota servicing needs. And if you are lucky, you will be assigned my service contact, Darren Cattnach.
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