Toyota of Lakewood has been the worst dealership service experience I have ever had...not just with Toyota, but with all vehicles I've owned. I recently moved to Sarasota from up North. I use to go to a fantastic Toyota dealership who genuinely cared about me and my vehicle. Solely due to convenience, I began having my Camry serviced at Toyota of Lakewood once I got situated in Florida. It is as if nobody gives two s**** about you because they know they have plenty of other customers bringing their vehicles in for service there. Not enough competition in the area I suppose. Nobody has the decency to pick up the phone when you call, once you leave a message, days later nobody has called you back. Many of the service advisers seem to have a chip on their shoulder and are so unfriendly to the point of being downright rude. After one appointment, I was told I needed new brakes. I told the woman that I would need to wait until I checked my work schedule before making an appointment. The woman got up, dropped my keys on the table and in a rude tone said "Well then, I guess we can't help you!" She left the desk and didn't come back in to her desk/office until seeing me leave and get in to my car out on the service drive. Later that week, out of pure convenience, I called up the service department and asked for a different adviser to bring my car in to replace the brakes. The next adviser was friendly enough, but appeared to be more interested in making a buck and getting on to his next customer then answering a few questions I had regarding which parts were to be replaced and how long it would take. This was a week ago. Fast forward to a few days ago and now I have a loud noise coming from the front end. After having my neighbor take a look at the car while sitting in my garage, he showed me that one of the front stabilizer links was disconnected from the strut housing and was rubbing on the brake line, while hitting the wheel when I turned. On the other side, the stabilizer link was attached, but very loose and wobbling all around. I have never had anyone from Toyota of Lakewood say that my stabilizer links were bad. Now after having my vehicle serviced for brakes, they have fallen off on one side and loose on the other. Either the technician loosened them up, or they were removed and not re-installed properly after doing the brake job. After calling them up, I have gotten no response and nobody has returned my call. Not parts, not service, not even management. It is to the point now that even if Toyota of Lakewood was the last Toyota dealership in the area, I would not go to them. Ill take my vehicle elsewhere and I would recommend everyone else do the same.
I Recommend This Dealer:
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