Eric Robbins the salesman and his finance man Eric Molin were easy to deal with. No excessive back and forth, pretty straight up car deal. Everything they promised came through on the paper work as agreed. Generally buying a car is a miserable experience, at least in the past, this dealership renewed my faith in the process. And I got a Toyota Tundra to boot! Very, very satisfied with every aspect of the operation. One final note, after the deal was done, Eric Robbins took me out to the car and explained every feature. I was familiar with most of it, as I am a longtime Toyota driver, but he knew how everything worked. He didn't have to touch the buttons or switches on the fly to figure out anything. Pretty certain he could do this with any model on the lot. Impressive.

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Jerry was so helpful in every area. He took time to explain the answers to all my questions - he made sure he was availabe at all times when I needed to contact him. He went the extra miles to be sure this deal got closed even when I was so nervous of giving up my truck to get the Prius V5 that I almost came back to reclaim the turck instead of the Prius, he took away the jitters I had. He is a keeper for this dealership and Toyota!! He deserves a medal in patience.

Matt was nice enough to come to me to explain one area that needed help.

And John did a good job in getting me to buy a plan for so -called extended warrently. so-called as it covers already existing stuff for the first three years( although I am not really sure it is necessary) He has an excellant personality

Eric has a terrific personality too - when I almost walked out as the price was too high , he went the extra mile with Jerry to get the deal through.

You do not have a Jeff listed but he was also very good to deal with . He also knows how to close a deal.

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Ms Caryl Herschman was my sales person. She is very knowledgeable was on top of everything. She followed up from my auto buying service request. She called to make an appointment which I kepted. When I found the color I liked then we sat down and finally agreed on the price. On the day that I purchased the car Caryl picked me up.

She know her products are has great follow thru. Ms Herschman is a great representative for Toyota. She is to be commended.
Alicia Hutzelmann

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Everyone at this dealership was very friendly and knowledgeable. They worked very well with us and we were very happy with the experience and the car we eventually bought. I would go back to our salesperson, Caryl, for my next car and would recommend my friends to her.

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"Bend over backwards" Jim Laverty was great helping us find the perfect car at a great price. All staff was very helpful including finance. John Muir took great care explaining all the finance options and actually got us a cheaper interest rate than my credit union.

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The dealership proved to be extremely efficient and cooperative and very willing to work with us. They were pleasant and not pushy. There was a problem with hail damage, repair and total new paint job to the 2012 RAV4 we were trading in and everyone was upfront about it and worked to get an equitable deal. The 2013 RAV4 we bought had to be ordered and we were notified when it arrived in port and what day it would be delivered to the dealership and when it would be prepped and available. Eric Molin made the deal happen easily, and salesman Eric Robins was a pleasure to deal with and got answers to all our questions. Joe Anderson was an excellent financial person and made the process quick and easy.

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Friendly environment, from beginning to end we were under promised and over delivered! Would undoubtedly recommend Jim at Lakewood Toyota if looking for a new or used car! We had visited 3 other dealerships prior and had that uneasy feeling like we were little mice in an open field of hawks that were hungry.

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Charles greeted me as I pulled in. He was very friendly, he did a brief inspection of the tires, checked under the hood and then asked what worked needed done. It was a routine service of oil change etc. and to replace an annoying squeaking fan motor on the blower for the A/C. Now understand that all of this is warranty work. Charles said "no problem we'll take care of it." Less than 2 hours later I was driving away very happy. Charles made the visit a great experience. Another thing that made it a great experience is the cleanliness of the entire operation. Very nice to see.

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We moved here from IN and when you folks opened you were close to our home. After speaking with Matt the Manager in Service, we decided your place was the place for us. Matt is professional and helps us to understand any problems that we encounter.
As far as sales go, Ryan and Eric were GREAT! They were friendly and Eric worked with us until we could work with a payment that was within our budget. Eric also helped us find the perfect truck for us!
We also work with Honor Animal Rescue and because of your generous donation, was just another reason we bought from your dealership.
The only problem we had was with your detail department. I was going to have them detail my car, however after seeing the job they did with my husband's truck and it had to be taken back several times, I am going to look for another shop to detail my car.

Thanks to all
Lynn and Lee Barrett

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I was greeted immediately. They did everything I asked. The waiting room was comfortable and had TV and computers with internet access. The work was done within a fair amount of time.

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