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Toyota Universe

Little Falls, NJ

4.7
2,212 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,212 reviews

July 18, 2007

I was wrongly informed that there was a zero % interest financing offer on Toyota Corolla 2007 offered in November 2006. Two persons were involved in this false offer: (1) Mr. Antonio, a sales representati More

by mkb2009
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
two
July 14, 2007

This dealership epitimizes everything that is unpleasant about buying a car. They try every trick in the book to take advantage of you. It's offensive and insulting. They offered me $5000 for my trade-in More

by pwagner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
June 11, 2007

They charged me for a car with all the features I wanted, but gave me a car with less features. They did this whole song and dance about adding the feature in, but finally after a month, they said they coul More

by frank417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
April 11, 2007

I Purchased a 2007 Toyota Highlander from Toyota Universe 2 weeks ago. The Salesman Lamont was Very Informative and treated me more like a friend than a customer and He listened Very Well. I wanted to Buy a More

by WesleyG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamont
April 11, 2007

I Purchased a 2007 Toyota Highlander from Toyota Universe 2 weeks ago. The Salesman Lamont was Very Informative and treated me more like a friend than a customer and He listened Very Well. I wanted to Buy a More

by WesleyG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamont
January 02, 2007

Needed a spare ignition key (with an embedded security chip) for a used Highlander I just bought privately. Morristown Toyota (who has serviced my Toyotas until now), and Towne Toyota (from whom I bought More

by Procky613
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie
August 18, 2006

MONEY HUNGRY, LIARS!! Of course you can understand MONEY HUNGRY, LIARS!! Of course you can understand that the dealer has to make some money BUT THEY OVER DID IT AND TOOK ADVANTAGE OF ME!! Pushed me More

by SanchezJ
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Macote (finance), Hussain (salesman), Tyrone (finance director)
February 19, 2006

This was an unpleasant experience from the second I signed the paperwork. All accessories were not and still have not been provided and money will not be refunded. It has now been six months. Also a More

by deezel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
rob mariciano, sebastion armaneti, and many others
February 17, 2006

I am personally surprised that so many other people have had as horrible an experience as i had! I absolutely hate this dealership and most of the people that work there! They are very unprofessional, rude, More

by LMORALES814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
September 27, 2005

Rude, rude, rude. The WORST people to deal with. I bought a car there after having to fight for a decent price more than I should have had to. The managers are HORRENDOUS! Very sarcastic and obnoxious. If I More

by tbuyer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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