Reason for Visit: Sales
I recommend this dealer: No
My Review of Toyota Universe:
This was the worst car-buying experience I've ever had. The sales rep was nice enough and did try to be helpful, but he appeared to be new and it turned out that he communicated a number of things incorrectly. The old game of "let me check with my manager" was played repeatedly as we tried to come to agreement on a price. When we did come to that agreement, it kept turning out that things that were supposed to be included weren't and that would add 'just' several hundred or a thousand more dollars - even though we had explicitly stated several times that we only wanted to deal with one person and that we wanted to see complete final prices for everything including taxes, warranties, etc. At the end, because of the many miscommunications, I felt I had to actually read and understand the terms of the financing contract carefully. When I asked to have an authorized signature on the contract, they insisted that this could only be done by their accounting department, but that the contract is valid. How can I write a contract with myself, even if it is on Toyota's boiler plate template? At that point, the finance guy left, and the general manager came over and literally berated me for my obvious dissatisfaction, for the look on my face(yes, really!), for reading the contract too slowly and asking too many questions, and finally threatened to tear up the contract. We were pretty far along at that point, and didn't feel we wanted to start the process of looking all over again (at that point, WE had signed all the needed contracts, the downpayment was made, I had the keys in hand, etc. - I was literally only asking for an executed copy of the contract, and this seemed to outrage the General Manager). He and the three other staff members we had talked to insisted repeatedly that they were "losing money" on this deal, a ludicrous and baldfaced lie.
Toyota's are fine cars, and I am sure I will be happy enough with the one I bought, though other manufacturers like Honda certainly produce vehicles with equivalent quality and pricing. If you have a choice, do not ever go to this dealership. Buy a Toyota elsewhere, if that's the car you want.
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