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Toyota West

Columbus, OH

Overview
Reviews
Vehicles
4.8
1,702 Reviews
Call Dealership (614) 335-4132
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1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,702 reviews

March 08, 2024

Shannon was great to work with through car buying experience with Brooke and I. Has a lot of patience allowing us to test out the car multiple times before we bought it. More

by Escue02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon , Kamrie Day
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Mar 08, 2024 -

Toyota West responded

We're glad to know that Shannon was able to provide a great car buying experience for you at Toyota West. It's important to us that our customers feel confident in their purchase, so we appreciate your feedback! Enjoy the new ride!

Helpful
February 21, 2024

Dropped off the car night before service. Was updated immediately morning of service via text. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Brandon
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Feb 21, 2024 -

Toyota West responded

Phil, thanks for taking the time to share your experience with us! It's great to hear our team at Toyota West kept you updated throughout the service, and we look forward to seeing you down the road!

Helpful
February 15, 2024

First time car purchase very happy and pleased with my experience, felt very welcomed by all. More

by Bensonliam4
Recommend Dealer
Yes
Employees Worked With
Abdikadir jibril (aj)
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Feb 16, 2024 -

Toyota West responded

Congratulations on your new vehicle! It's wonderful to hear that the Toyota West team was a pleasure to work with. Thank you for choosing us for your first car purchase!

Helpful
February 15, 2024

Excellent service, knowledgeable, listened to all my concerns and answered all my questions. Clean and bright customer waiting area. More

by mjhorvath6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
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Feb 16, 2024 -

Toyota West responded

We're delighted to know you had a positive experience at Toyota West! Our team is always here to provide excellent service and answer any questions. Thanks for noticing our clean waiting area too - we aim to make your wait as comfortable as possible!

Helpful
February 10, 2024

Radames offered us an excellent service, the attention was very good and the experience was wonderful. Highly recommended! More

by vanessa.maps1806
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Radames melendez
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Feb 12, 2024 -

Toyota West responded

We're so glad to know that you had a wonderful experience with Radames at Toyota West! Your recommendation means the world to us. Thanks for sharing your review!

Helpful
February 01, 2024

Great purchase experience. Bought a lot of new vehicles from many different dealers and this was the best. More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wells, Kamrie Day
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Feb 02, 2024 -

Toyota West responded

Mary, we're delighted to know that your purchase experience at Toyota West was the best you've had! Thanks for sharing this with us!

Helpful
January 31, 2024

Lisa is a valued asset in my opinion for your company. She does an awesome awesome job every time I bring my vehicles in for service. Thank you very much Lisa and continue the great work you do. More

by Byates1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa and service
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Jan 31, 2024 -

Toyota West responded

We're so glad to know that Lisa has been able to provide you with such great service at Toyota West! Your kind words are greatly appreciated and we'll be sure to pass them along. Thanks for your support!

Helpful
January 26, 2024

Our first visit for 5000 mile service, Our helper was Chris Frey, he was amazing answered of your many questions very kindly and patiently. More

by sanjoe568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
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Jan 26, 2024 -

Toyota West responded

We're glad to know that Chris was able to assist you during your 5000-mile service visit at Toyota West. We appreciate the kind words and we'll make sure he gets your positive feedback!

Jan 26, 2024 -

sanjoe568 responded

Thank you please be sure and thank Chris for his kind and polite help.

Helpful
January 23, 2024

Everything was repaired from a recall. Chris was courteous, patient, professional and kept me up to date. More

by kjustus509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jan 24, 2024 -

Toyota West responded

We're glad to know that Chris and our team at Toyota West were able to assist with your recall repair. Thanks for praising their professionalism, we appreciate it!

Helpful
January 23, 2024

Excellent service getting oil changed and brakes replaced at Toyota West. They kept me updated and I was able to use my coupon. Thank you Rowland. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rowland
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Jan 23, 2024 -

Toyota West responded

Dave, it's great to know you had an excellent service experience at Toyota West. We're glad Rowland and the team could help out with your oil change and brakes!

Jan 23, 2024 -

Dave responded

Excellent service getting oil changed and brakes replaced at Toyota West. They kept me updated and I was able to use my coupon. Thank you Rowland.

Jan 23, 2024 -

Dave responded

Excellent service getting oil changed and brakes replaced at Toyota West. They kept me updated and I was able to use my coupon. Thank you Rowland.

Helpful
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