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Toyota West

Columbus, OH

4.8
1,702 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,702 reviews

December 28, 2023

My experience at Toyota West was great. Dean is a highly professional, experienced and smart salesperson who answered all my questions without hesitation. I recommend them highly. More

by allen1865
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Kamrie Day
Dec 28, 2023 -

Toyota West responded

Allen, we're glad to know you had a great experience working with Dean at Toyota West! Thanks for the glowing recommendation - it means the world to us!

December 20, 2023

Appt at 11 for oil change. Car was not taken into service until 11:45. More

by Irish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon , Kamrie Day
Dec 21, 2023 -

Toyota West responded

I'm sorry to hear about your recent experience. We aim to provide timely and efficient services every time so it is disappointing to know that you were left with a different impression. I understand that your time is valuable and would like to apologize for any inconvenience. I'd like to see if there is anything that I can do to help - please reach out to me when you have the chance so we can talk this through. Thank you, Jordan Wilson - Service Manager - 6144654834

December 20, 2023

It was very clean. I didn't feel any extreme pressure from my salesman Dennis. He was very kind. I felt comfortable, and really enjoyed the fresh popcorn and lemon cake More

by Sydney Sly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis 5 Stars, Jamie 5 Stars
Dec 20, 2023 -

Toyota West responded

Thanks for the kind review, Sydney! We're glad to hear Dennis ensured your visit was a smooth one replete with fresh popcorn and lemon cake pops. Here's to the road ahead! - The Toyota West Team

December 20, 2023

It was very organized and quick. I satisfied the service today and I will come back next timd. More

by Keiichi Nishimura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Dec 20, 2023 -

Toyota West responded

We are glad to hear that our team took excellent care of your service needs. Thank you for choosing Toyota West. See you next time!

December 11, 2023

From the moment we arrived they made us feel welcome and that they really wanted to help us find the vehicle we wanted! Everyone was so friendly and we actually met two managers before we even started discu More

by leangel8998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam our salesman , Kamrie Day
Dec 11, 2023 -

Toyota West responded

Leangel, thank you so much for taking the time to share your positive and detailed experience with us! We're so glad to know that Sam, Nick, and Jaimie made your car-buying experience at Toyota West a memorable one. We strive for this level of service with every customer. Thanks for the kind words, enjoy your new ride!

December 06, 2023

Always helpful. Let's you know up front what to expect. Very pleasant to deal with. More

by dshunkster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service department
Dec 06, 2023 -

Toyota West responded

Thanks so much for choosing Toyota West! We're always here to help and hope to serve you for miles to come!

December 04, 2023

Dennis is an excellent salesman he and the dealership went above and beyond to get our deal to work out! Would definitely recommend him and Toyota West! More

by tgdelaney01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Dec 04, 2023 -

Toyota West responded

We're delighted to know that Dennis and our team at Toyota West were able to provide you with an excellent experience. Thanks for recommending us!

November 29, 2023

Bryan Clay did a great job for me. Friendly and helpful. Explained issues promptly and responded to my calls . More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Clay
Nov 29, 2023 -

Toyota West responded

Mark, we're delighted to know Bryan was able to assist you effectively at Toyota West. Thanks for the positive feedback, and don't hesitate to reach out if there's anything else we can do!

November 21, 2023

It was an amazing experience. Carmen Suarez was too nice, special and good adviser about my needs and budget. The sales process was so easy and simple. Thank you so much for every More

by Claudia
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carmen Suarez , Kamrie Day
Nov 21, 2023 -

Toyota West responded

Claudia, we're delighted to know that Carmen was able to assist you in finding the right fit for your needs and budget at Toyota West. Thanks for the recommendation - enjoy the ride!

November 17, 2023

Each experience I have had with Toyota West has been outstanding. I purchase a new Avalon and new Highlander in 2022 they have they have performed all checks and oil changes and tire rotations. They are More

by Martyrader1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service only visit
Nov 17, 2023 -

Toyota West responded

We're delighted to know that you've had consistently outstanding experiences with us at Toyota West. It's great to see your satisfaction with our prompt and courteous service. Enjoy your Toyota Avalon and Highlander!

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