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Toyota World of Newton

Newton, NJ

4.8
435 Reviews

66 Hampton House Rd

Newton, NJ

07860

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435 Reviews of Toyota World of Newton

June 01, 2015

Happy customers We were very happy with our salesman Glenn Kramer. He listened to what we wanted, and worked within our budget. He found us the perfect truck! We More

by Ad4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2015 -

Toyota World of Newton responded

Thank you for sharing your experience with us. We are so happy to hear that we were able to find you the right vehicle to meet your needs and at the right price! We look forward to seeing you again when your car is ready for its first service. Thank you again for your business. We truly appreciate it. Sincerely, Terri Boscia Customer Relations Mgr

June 01, 2015

Excellence Thanks to Betsy, I was able to leave with my dream car. She was very attentive and knew exactly what she was talking about. She made it easy to purcha More

by Stephmedina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero
Jun 17, 2015 -

Toyota World of Newton responded

Thank you for your kind review and congratulations on the purchase of your "dream car"! I am delighted to hear that we were able to find you exactly what you wanted without any pressure. I am especially glad to hear that Betsy was able to answer all your questions and provided excellent customer service as well. Thank you again for choosing our dealership. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

May 25, 2015

Worst dealership I've dealt with I almost purchased vehicle there and thank god I didn't. After reviewing the finance paperwork I found out the original deal I had with Calvin (JR) Da More

by Dodgeguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike in finance , Calvin "JR" Damon
Jun 17, 2015 -

Toyota World of Newton responded

Thank you for sharing your comments with us regarding your unsatisfactory experience at our dealership. Although we always try our very best to exceed our customer's expectations, sometimes we do fall short and for that I sincerely apologize. It is my understanding after further communication from you that this happened about a year ago. It is unfortunate that it was not addressed at that time and I was not able to attempt to rectify the situation then. We certainly value you as a customer and hope that you will allow us the opportunity to serve you in the future. Should you decide to, please do not hesitate to contact me directly. Once again, I do apologize for your negative experience in the past but look forward to you allowing us the opportunity to help you in the future. Sincerely, Terri Boscia Customer Relations Mgr

May 11, 2015

Professional, Courteous - Great Experience! The car buying experience can be - daunting. John Mayo, our sales associate took care of EVERYTHING! My husband and I needed a vehicle. We drove one - More

by T LOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Klose, John Mayo
Jun 17, 2015 -

Toyota World of Newton responded

Thank you for such a kind review. We are so glad to hear that John Mayo made your buying experience not only stress free but also a pleasant one. John lived up to our belief that customers are supreme and providing the best possible service to them is our number one priority. Thank you so much for your loyalty to Toyota World of Newton. We truly appreciate it and look forward to serving your vehicle needs in the future. Sincerely, Terri Boscia Customer Relations Mgr

April 29, 2015

our experience at Newton toyota My husband and I recommend seeing Betsy Marrero at Newton Toyota. Her honesty and professionalism is outstanding. She made out Camry purchase a pleas More

by Debbie P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero
Jun 17, 2015 -

Toyota World of Newton responded

Thank you for taking the time to tell us about your sales experience here at Toyota World of Newton. Exceeding our customer's expectations is always our goal, and we are very happy that it seems that Betsy was able to do that. Your confidence in recommending us to others is very much appreciated. We truly appreciate your business and look forward to serving you in the future. Sincerely, Terri Boscia Customer Relations Mgr

April 23, 2015

Great car buying experience !! Thank you Toyota World of Newton, what a wonderful experience purchasding my latest vehicle. My sales person was Betsy Marrero. She was very knowledga More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero
Apr 24, 2015 -

Toyota World of Newton responded

Congratulations and thank you for your very kind review. I am delighted to hear that Betsy continues to provide exceptional customer service. She truly is an asset to our dealership. It is always our goal to exceed our customer's expectations in an honest and professional manner. There is no greater reward to hear that a customer would not hesitate to recommend our dealerhship to others. Thank you again for choosing Toyota World of Newton for your vehicle needs. We truly appreciate your business and wish you many safe miles in your new Rav4. Sincerely, Terri Boscia Customer Relations Mgr

April 15, 2015

Customer is most certainly first! I was new to new cards. Formerly, I bought a used car and was weary of dealerships deal to the cliche often associated with salesmen/saleswomen - "The More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shone
Apr 17, 2015 -

Toyota World of Newton responded

Thank you for becoming part of the Toyota World of Newton family. I am very happy to hear that your first new car purchase experience was pleasant and hassle-free. Here at Toyota World of Newton it is our goal to provide each of our customers an excellent experience in both a professional and honest manner. I am very happy to hear that Greg was able to do that. We hope that you enjoy driving your new vehicle as much as you enjoyed your purchase experience. Thank you again for choosing our dealership and for your confidence in referring us to others. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

April 15, 2015

Just another car dealer. This is just another typical slimy car dealer. The price you see is not the price you pay. After we agreed on the price of the car w/ 7% sales tax More

by Pete W.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Shone
Apr 17, 2015 -

Pete W. responded

Terri, I have no interest in doing business with Toyota World any longer. Clearly this is not the same dealership that I bought cars from in the past. I know you will not miss my business but that's the only recourse I have. Toyota World will continue to take advantage of the uninformed buyer and kick out anyone who questions your fees as they did to me. I hope that extra $350.00 was worth it to you.

Jun 17, 2015 -

Toyota World of Newton responded

Toyota World of Newton is committed to providing high quality customer service. It is unfortunate that it appears that this reviewer did not receive the treatment that we have come to expect from our employees. We did reach out to this reviewer and explained that although we always try to exceed our customer's expectations, sometimes we do fall short. We sincerely apologized and asked for the opportunity to rectify this situation. Unfortunately, this reviewer chose not to do so. We certainly value all of our customers and truly appreciate their choosing our dealership for the vehicle needs and would hope that our entire organization would not be judged as a result of one experience but rather by our overall treatment of customers as evidenced by our many positive reviews. Terri Boscia Customer Relations Mgr

March 25, 2015

Amazing car buying experience ;) Thank you so much Toyota World of Newton, for such a great car buying experience. Our sales person Betsy Marrero was amazing. She's very knowledgable, More

by Fordmustangford12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero
Apr 17, 2015 -

Toyota World of Newton responded

Thank you for your kind review and loyalty to Toyota World of Newton. I am delighted to hear that your experiences with us have been so positive and that Betsy continues to exceed your expectations. There is no greater reward than to hear that our customers would not hesitate to recommend our dealership to others. We realize that you have choices of where to do business and want you to know that we truly appreciate your continued patronage. Best of luck with your new Rav4. Sincerely, Terri Boscia Customer Relations Mgr

March 16, 2015

Answered my questions with knowledge and patience....... I was very fortunate to have the Salesman I had. Mr. Greg Shone was very knowledgeable and patient. He worked diligently to meet my requests and an More

by sus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shone
Mar 17, 2015 -

Toyota World of Newton responded

Thank you for taking the time to share your experience with our dealership and Greg. Customer reviews are very important to our team. Greg is great to work with, and I am so glad to hear that he was able to help find the right car for you. We work hard to provide our customers with the best buying experience possible, and I am pleased that we were able to meet your expectations. Thank you for choosing Toyota World of Newton. We truly appreciate your business and your confidence in referring others to our dealership. Sincerely, Terri Boscia Customer Relations Mgr

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