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Toyota of Cool Springs
Franklin, TN
987 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 987 reviews
December 14, 2025
Great teamwork. Al is the best!!!!! Service is great also if you have plenty of money for regular maintenance Al is the best!!!!! Service is great also if you have plenty of money for regular maintenance More
by shinemoon
Employees Worked With
December 10, 2025
Alan took great care of us and we are very appreciative - looking forward to enjoying the new Highlander looking forward to enjoying the new Highlander More
by terryrhowell
November 29, 2025
I would recommend to my friends and families to purchase Toyota because of good vehicles and the service is excellent. Toyota because of good vehicles and the service is excellent. More
by aaronthanasack
November 22, 2025
Very friendly modern operation. Just knocked off one star for the hard sale on extended warranty. I’ll Just knocked off one star for the hard sale on extended warranty. I’ll More
by thpatten1
Employees Worked With
November 20, 2025
The dealership is clean, spacious, and has a lot of inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. More
by finafrenzy
Employees Worked With
November 20, 2025
The dealership is very conveniently located for me and seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait. Alan was great to work with. The car I wanted was hard to get but, heck if he didn't find me one I could buy. He kept me posted on when it was delivered and went over all of the features in the car before turning it over to me. He was a pleasure to work with. And Yuri was great when it came to explaining service plans. He didn't try to oversell me but got me a plan that I could be comfortable with. I was also able to split the cost of my payment between my personal credit card and the funds I wired directly to the dealer's bank. It all was very convenient and FAST! Overall, Toyota at Cool Springs was a very pleasant experience. More
by cinjen
November 16, 2025
Alan Richarson really deserves the title "Superman"! He is attentive to the individuals that he works with before during and after they work with him. He is thoughtful, remembers each individual and tai He is attentive to the individuals that he works with before during and after they work with him. He is thoughtful, remembers each individual and tailors his efforts to support their finding the right vehicle for that individual/couple/family. His knowledge of vehicles and the purchasing system is amazing! Moreover, he is straightforward and works to give his guests the best possible deal and experience! Thank you, Alan! I look forward to continuing to work with you in the future. Toyota of Cool Springs is a great dealership to work with. They support their employees in helping the customer find and keep a great vehicle. More
by vocpsych
Employees Worked With
November 15, 2025
Alan was extremely easy to work with. Never put any pressure on and gave me different options to make the buying process incredibly smooth. Never put any pressure on and gave me different options to make the buying process incredibly smooth. More
by Tcawley1315
November 14, 2025
Jim is all about taking care of you from first contact. He's straight to the point, no games, and listens to his customers. I highly recommend you request Jim when you buy from Cool Springs. I drove 3 hour He's straight to the point, no games, and listens to his customers. I highly recommend you request Jim when you buy from Cool Springs. I drove 3 hours to buy from this dealership More
by jpstevens643
October 23, 2025
Buyers beware. This dealership uses deceptive wrap financing practices that violate consumer protection laws. Rates and warranties change after signing, costs are b This dealership uses deceptive wrap financing practices that violate consumer protection laws. Rates and warranties change after signing, costs are buried, and paperwork is altered post-agreement. Their process is unethical and predatory. I’ve filed formal complaints with state and federal regulators to investigate these illegal financing violations. More
by Mstafford28
Employees Worked With
Kris Krabill
