Back

Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,234 Reviews

1,234 Reviews of Toyota of Hollywood - Service Center

Sort by
September 10, 2023

I was dissatisfied with the phone service. What should have taken a few days took me 2 weeks to get the job done because of a lack of communication and understanding. More

by BARBARAJT67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Sep 11, 2023 -

Toyota of Hollywood FL responded

We're sorry to learn about your experience with our phone service. We aim for clear communication and efficiency, so we'll take this feedback on board as an opportunity to improve. Thank you for bringing it up, and if there is anything more we can do to assist you, please contact me directly. Best, John Diaz - Service Manager - 954-893-4662

September 10, 2023

The best dealer in Miami . The mechanic are the best and Neida Brizuela the most kind person and excellent More

by KARETVIDAL234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had a great experience at Toyota of Hollywood! Your kind words about our team and Neida are much appreciated. Thanks for trusting us to get the job done!

September 10, 2023

I went in for an oil change and was told that the cost was $300 because the car needed filters, tire rotation and inspection. I agreed. While waiting for the car, I was told that car needed a brake clean More

by Rvasconez64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about the confusion and inconvenience you experienced during your recent visit. We strive for transparency in all our services, so it's concerning that we've left a different impression here. I'd like to personally look into this matter further and ensure any necessary corrections are made promptly. Please reach out at your earliest convenience so we can address these issues directly - Thank you, John Diaz - Service Manager - 954-893-4662

September 10, 2023

Brandon was excellent! Great communication in helping me to understand what was wrong, and what needed to be done. More

by ksmit178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Brandon provided excellent service and clear communication at Toyota of Hollywood. Thanks for sharing your experience with us!

September 08, 2023

Sebastian of customer service is very knowledgeable,kind and courteous the technician knows their job very efficient More

by reyesgerman16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Sep 08, 2023 -

Toyota of Hollywood FL responded

It's great to know Sebastian and our team at Toyota of Hollywood provided you with such a positive experience. We appreciate your feedback!

September 08, 2023

I was pleased with my service; the waiting area was really comfortable. Job well done!!! More

by DAMIAN RODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DARIAN WYDRA
Sep 08, 2023 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team earned your five stars. Thanks, Damian!

September 08, 2023

Juan Reyes was excellent. When I need the service. Congratulations. He answered each question on time More

by MAYTE0156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Juan provided excellent service and answered all your questions promptly at Toyota of Hollywood. Thank you for the positive feedback!

September 07, 2023

Servicing would be 3 hours wait. A bit disappointed that last time I had service I was offered round trip complimentary car service but this time only one way. More

by FERGIEMAGIC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and apologize for any inconvenience during your recent visit to Toyota of Hollywood. We're always looking for ways to improve our service, so we'll take note of this issue with the car service. Thanks again!

September 07, 2023

work was not finish ,when i have the truck back ligth in the dash i had not before because no ones check the computer .there is not the way to treat a loyal costumer i will never come back More

by CHRISTIANCURTOSI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Hollywood FL responded

Christian, I'm sorry to read about your recent experience, as it's important that our customers feel valued and satisfied with the service provided. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements for all our customers going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

September 07, 2023

Great service and the service writer is whone of the best at Toyota of Hollywood More

by TLOPEZ31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Hollywood FL responded

Thanks for the high praise! At Toyota of Hollywood, we strive to provide excellent service and it's great to see this was reflected at your recent visit. Until next time, drive safely!

Sep 07, 2023 -

TLOPEZ31 responded

Very satisfied

Sep 07, 2023 -

TLOPEZ31 responded

Thankyou

Sep 07, 2023 -

TLOPEZ31 responded

Great

...
103
...