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Toyota of Hopkinsville

Hopkinsville, KY

3.9
89 Reviews

4395 Ft Campbell Blvd

Hopkinsville, KY

42240

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89 Reviews of Toyota of Hopkinsville

March 28, 2023

Very courteous and always efficient with my service needs. I have never had a negative experience with service of any kind. More

by onerun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey T
Mar 30, 2023 -

Toyota of Hopkinsville responded

We're so happy to hear this! Thank you for trusting the Toyota of Hopkinsville team with your service needs. We look forward to seeing you at your next visit!

March 04, 2023

I’m pleased With their work and attention. The maintenance was carried out at a timely manner More

by marhyl25
Recommend Dealer
Yes
Employees Worked With
Joey T
Mar 06, 2023 -

Toyota of Hopkinsville responded

This is great to see! Thank you for rating our service team five stars! - Toyota of Hopkinsville

January 05, 2023

Very kind staff and willing to help. Also very fast service with great attention to detail. Wonderful place to have your vehicle serviced with staff you can trust. More

by cwcotton48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Little
Jan 06, 2023 -

Toyota of Hopkinsville responded

Thank you for your confidence in the Toyota of Hopkinsville team! We appreciate your kind review and look forward to seeing you next time!

January 04, 2023

They are always available to answer my questions, make an appointment for service, can drop in if the car gives me a code I don’t understand, and there are usually coupons I can use to help defray the cost o More

by Miss Marie
Recommend Dealer
Yes
Employees Worked With
All the service dept. Staff and the women that sells the service dept extended contracts, the staff when I drive in with questions, the actual spec lists
Jan 06, 2023 -

Toyota of Hopkinsville responded

We're happy to hear that you trust the Toyota of Hopkinsville team with your vehicle! It means so much to be part of your automotive journey and we look forward to seeing you again! Thank you!

November 06, 2022

Salesman used high pressure tactics to hurry my girlfriend into a bad deal. The totally crooked, con artist sales team told several lies and sold her a vehicle that was almost 20k over book valu More

by deucelooney
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Nov 08, 2022 -

Toyota of Hopkinsville responded

Thank you for reaching out. We're disappointed to hear your girlfriend isn't satisfied with her purchase and encourage her to reach out directly if she'd like to discuss these concerns in greater detail. Thanks again, Brad Tyson - General Manager - 270-886-9099

October 19, 2022

Been doing business with Toyota of Hopkinsville for almost 18 years - fair dealing & great people & great service has kept me a customer! More

by Ronnie Vaughn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Holmes
Oct 19, 2022 -

Toyota of Hopkinsville responded

Thank you for your 5-stars, Ronnie! We're so happy that you have chosen our team over the past 18 years! We look forward to seeing you next time at Toyota of Hopkinsville!

Oct 20, 2022 -

Ronnie Vaughn responded

It's always been a pleasure to work with you folks at Toyota of Hopkinsville. My company vehicles and my personal vehicles have all been purchased from you for over the last 18 years or so. Mr. Charlie Ramsey became a personal friend to us over & was the primary reason we started doing business with you. Another employee, Mr. John Holmes was also, most helpful to us. Wouldn't think of doing business with someone else.

September 13, 2022

I had an appointment for an oil change. I did not have to wait, friendly, professional and I had a coupon. More

by smitty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dayna Hill, Joey T
Sep 13, 2022 -

Toyota of Hopkinsville responded

We're glad you enjoyed your quick oil change, Smitty! Thank you for coming to Toyota of Hopkinsville!

September 13, 2022

Very good service. I have had my car serviced here since I bought it in 2018. More

by sbettieboop282
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey T
Sep 13, 2022 -

Toyota of Hopkinsville responded

Thanks for the five stars! We hope to see you back! -Toyota of Hopkinsville

August 08, 2022

Great place to buy a vehicle, friendly staff who really went out of their way to make us happy More

by scottrufusb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance department , Joey T
Aug 09, 2022 -

Toyota of Hopkinsville responded

Thanks for giving us the opportunity to assist you with your purchase! We appreciate your kind review and hope to see you again next time here at Toyota of Hopkinsville!

July 30, 2022

Appt@8:45 for oil change, check brakes,, and rotate tires.. Had not touched my car at 11:30. Very inconvenienced. Unprofessional. Won't take my vehicle again. More

by carol01147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know names
Aug 01, 2022 -

Toyota of Hopkinsville responded

Thank you for reaching out. We apologize for the long wait, as well as any frustration or inconvenience this experience caused for you, and will make sure the situation gets looked into with our team. We hope you'll consider giving us a chance to earn back your business in the future. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Jackie Barker - Service Manager - 270-886-9099 ext 2540

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