Toyota of Kirkland

They bought my Audi Q7 at 57k while residual was 40k, and asked me 2 weeks for the 18k check to be issued while they are paying off AudiFS. They apparently made technical mistake and bought it from Audi at 6 asked me 2 weeks for the 18k check to be issued while they are paying off AudiFS. They apparently made technical mistake and bought it from Audi at 61k, which is 21k more from AudiFS. They called me after 2 weeks to go and meet. I went there and met with Carlos, he said I must give them 3k instead of them giving me 18k to be even. The request by itself was very insulating and at the same time they treated me as they do not care to do anything about it ( Carlos was using short answer like “I do not know what can you do“, “I cannot help”, “Our GM knows and he cannot help”, “Your best bet is to give us 3k”, …). I requested to get the car back. At the same time since they have done the deal with AudFS, my Audi account was closed, and I had to go through so much pain to reopen the account again. This took 2 more weeks. Long story short, I was in pain to find a new buyer while account was closed and spent so much time to get this reverted and finally sold it 1 month after they initial bought. I ended up selling it lower as KBB value decreased. I also had to pay penalty to AudFS for late lease termination. Also had to rent car for 2 weeks. I sent this to Kevin the GM and he acknowledged and apologized, but stopped responding after I asked them to take responsibility. I gave him a chance to make this right and he decided not to take it. I would never work with them again, and would never recommend anyone working with them, and will make sure no one in my friend and family network ever make any deal with them. The owner of Toyota of Kirkland owns 14 different brand dealerships and I assume they all do not care about customers like Toyota of Kirkland. Please do yourself a favor and stay away from all of them. More

Had an accident and took my Toyota Camry Hybrid there for repairs. They took an advice from my AAA tow driver to fix only the physical damage they can physically see on the car (the oil pan), WITHOUT doing a repairs. They took an advice from my AAA tow driver to fix only the physical damage they can physically see on the car (the oil pan), WITHOUT doing any diagnostic tests to know the full extent of the damage. I left thinking my vehicle was fixed. I was charged $857.00 (keep in mind the part they replaced costs only $206.00). After a week later, my vehicle started making noises from the same xxxx accident. I took it there and they charged me $150 (rising to $172) before they can touch my car to do any diagnostics. Yet they wrote only what I reported to them (of the noise coming from the car) on the paper and couldn't diagnose the problem my car has. More

Pleasantly surprised with genuine and caring service provided by Jay/ Maxwell and Nelson . Just in a couple fo hours we were in and out with a new car ( used ) no typical car salesman technique applie provided by Jay/ Maxwell and Nelson . Just in a couple fo hours we were in and out with a new car ( used ) no typical car salesman technique applied to buy add on and nit pushy at all . Happy new year . More

I only trust Toyota of Kirkland with my truck! Mr. Mackin, the service manager, and his team are to notch and provide amazing service! I cannot recommend him and his team enough! Honest, through, frie Mackin, the service manager, and his team are to notch and provide amazing service! I cannot recommend him and his team enough! Honest, through, friendly and make sure that all my meds are taken care of. I do not trust anyone else with my vehicle and am ensured everytime I bring my vehicle in that it will be taken care of with the highest standards! Everytime I go in they provide exceptional service and last out all my options so I can make the best decision possible for the maintenance of my truck! I highly recommend seeing them for all your Toyota maintenance needs! I'm a customer for life! More

This rating is for services, that's where my experience happened. Service employee comes to me when I drove my can in for services (2016 Camry Hybrid has 35K miles) - I told him I am hearing clunk noises happened. Service employee comes to me when I drove my can in for services (2016 Camry Hybrid has 35K miles) - I told him I am hearing clunk noises when I turn or move or stop so other mechanics couldn't figure the reason behind this. He started honestly (I knew then he is trying to brush me off), if other's didn't figure it out, it will be hard for us to figure it out too. If you want you can leave the car for a while and might has to stay overnight. I asked him if the dealer can't figure it out, who would!? any way, the car should have some kind of warranty still on the car. He said maybe, but the diagnoses will cost you $157.00, I said if you figure out what's wrong with the car no problem, I will pay. He said no you will pay either way because it is our employee time. I said other didn't charge me because they couldn't figure it out, he said we are different. I said OK, can you guys give me a ride to my house, he said no we don't give rides anymore (In their recorded message it is clearly says they will drop you off and pick you up in their shuttle). So I said ok, I don't have anyone to give me a ride, so I will wait here, any idea how long would that be? he said I don't know you know covid-19 no one knows anything anymore. I was shocked how he was treating me and the way he was talking, it was very clear he doesn't want to help me or want my services. I honestly will never go there ever again. Go Magic Toyota or Bellevue or Seattle, never Kirkland Toyota again. More