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Toyota of Murfreesboro

Murfreesboro, TN

3.0
313 Reviews

3434 Bill Smith Dr

Murfreesboro, TN

37129

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Showing 313 reviews

January 21, 2023

Matt Breaux is the best salesperson I have ever had the pleasure of doing business with. He is an honest, great natured , and all around great person. He made the drive from Knoxville so worth it ! And Sea More

by 1scottqualls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Breaux, Sean Donaldson
Jan 23, 2023 -

Toyota of Murfreesboro responded

Hi, it really means a lot to us that you took the time to write such a positive review about Toyota of Murfreesboro so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

November 25, 2022

Charging 30k over msrp for a vehicle is not good practice for any company especially a car dealer More

by none
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew breaux
Nov 26, 2022 -

Toyota of Murfreesboro responded

From my investigation you have never worked with anyone in our dealership

October 29, 2022

We have purchased 2 vehicles from Toyota of Murfreesboro--both working with George Ghaly. We enjoyed working with ALL the staff, but George really went the extra mile for us. Not only did he sh More

by Debilee.f
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ghaly
Nov 04, 2022 -

Toyota of Murfreesboro responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Murfreesboro we are always striving to do better than your last visit.

October 07, 2022

Toyota of Murfreesboro does not sell certified pre owned cars. When I questioned this I was told by GM we inspect them but that doesn’t mean we fix them. I assumed I was dealing with a reputable business th More

by 227bks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlene General manager, April sales associate
Oct 10, 2022 -

Toyota of Murfreesboro responded

I wish customer would leave a name so I could research. We do not have Certified vehicles but do have a Lifetime Powertrain Warranty on certain vehicles. We do a through inspection of all vehicles before they are sold. Again with no name we can't do any research.

Oct 10, 2022 -

227bks responded

I don’t know whose name you need but there are names at the bottom of this review of who I worked with. The general manager has reached out to me about this review on Friday already and her main concern was me “bashing” her on the review. Which I did not bash her, I stated facts from my experience. The VIN is also included in the review for research purposes. My name is Brandy Smith if that is what you are asking for.

September 20, 2022

Needless to say, Toyota of Murfreesboro has lost any of my future business. I purchased a 2019 Toyota Camry in late June of 2022 with 18,361 miles on the odometer. Shortly afterward I notice the air condit More

by r.niemann81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicky
Sep 21, 2022 -

Toyota of Murfreesboro responded

First and foremost with respect Mr. Niemann, the conversation started with 'You will fix this or I will blast you on social media' instead of addressing the concerns in a manner to help you. When your consultant followed up with you on your vehicle purchase the following week you had not mentioned any concerns to her via text message when she was getting your tags lined up. When speaking with Nike, she was only attempting to inform you of the normal warranty procedures and the guidelines we have to abide by during the process. We do have to have consent to diagnose which includes the fee for any non-covered problems. We keep records of all vehicle inspections both paper and electronic before we sell them and on your vehicle alone spent $1,000 to get it properly serviced prior to sale which included rear brakes. Had there been issues we were made aware of at the time you test drove the vehicle, when you took the vehicle home, when the sales person followed up with you the next week, or even the week after we could have addressed these. If you wish to contact me directly and further discuss you may contact me @ 615-546-6121 and my name is Matt Breaux.

August 30, 2022

I recently purchased a used vehicle here and was pleasantly surprised with my experience. My salesperson was Clayton and he went out of his way to make sure I was happy with the car More

by Gruber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton
Sep 02, 2022 -

Toyota of Murfreesboro responded

Hi Gruber, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Murfreesboro! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 13, 2022

Our salesman was Matt Breaux and he was awesome. He went above and beyond to make sure that all of our needs were met for the vehicle we wanted. Go see him for a great vehicle buying experience. More

by Kellymcguffey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Breaux
Aug 17, 2022 -

Toyota of Murfreesboro responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Murfreesboro. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

July 08, 2022

"Z" was our salesperson, he was great and also his MANGER was great, he worked to find us the best deal .We will have to come back later to finish this review. Waiting for Tires to get Nitro filled. They whe More

by tina_vermes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"Z" and JD
Jul 11, 2022 -

Toyota of Murfreesboro responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

April 03, 2022

Would like to give a shout out to my salesman Lee Wilson he was amazing!!! Thank you for making me feel comfortable you have no idea how much that I appreciated that. I actually enjoyed my experience buying More

by blovinglife1169
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Wilson
Apr 05, 2022 -

Toyota of Murfreesboro responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Murfreesboro! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 25, 2022

Extremely pleased with availability of vehicle we wanted, professionalism of staff and expediency in which purchased was handled! Both salesman and office staff were nice to deal with and are an asset to yo More

by KingsCumber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Bolling
Mar 27, 2022 -

Toyota of Murfreesboro responded

Hi. Thank you so much for your kind words about your experience here at Toyota of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. We are always more than happy to assist you if anything else comes up. Take care!

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