Toyota of Orlando - Service Center

Worse experience Sales and Service... Beware My fault I did a lease. There were hidden charges which I found after reviewing the lease papers. It took me 9 hours to negotiate the price!!!!!!!! My fault I did a lease. There were hidden charges which I found after reviewing the lease papers. It took me 9 hours to negotiate the price!!!!!!!! They of course were taking advantage of me. I traded in a Prius which needed a brake actuation job which was not covered under the extended warranty. BUT, Toyota had a recall on it which ended at the end of December 2017. I brought it in 25 days after the end of the recall. Toyota does not advise you of minor recalls. Toyota service was not willing to contact Toyota corporate to see if they could get it covered. Service only saw $$$$$$ and focused on pushing me onto the sales floor so they could get me into another car and this happened within 12 hours of my bring it into service. Cost of the brake line....$2700....which further pushed me into getting another car. But their tactics did not allow me any time. 9 hours at Toyota! I asked for the keys to my Prius twice so I could drive away. They refused. I should have stood in the middle of the sales floor and demanded they give me the keys or I should have called the police. I have contacted customer service with my complaint and they could care less. The Manager called me and all he wanted to do was explain the lease to me. I did not need the lease explained to me at that time when I found all the hidden charges which were not explained and not properly headed in the lease papers. He was not hearing and did not want to hear or address my complaints directly. Don't let them push you around and don't let them pressure you. All the other reviews speak highly but they have not checked their papers! On leases, there is a period of free maintenance. Look at your leasing papers. You are paying for it. You pay another 2 extra charges. Look at your papers. You are focusing on the monthly amount but look at your papers to see the additional charges. And you know they turned around and got that brake line in the Prius repaired for nothing and then turned around and sold it for $8,000 when they gave me $2000 on the trade in. DISGUSTING They don't know their stock. They don't stand behind their mail advertisements. Their people are pushy and can't make decisions on their own. They are delivery clerks. I am stuck but I have entertained dropping off the car and walking away for the abuse they caused me. More

Maintenance Great service provided. Offered transportation to nearby shopping center at no cost during the service and spotless facilities. Service agent Carlos Great service provided. Offered transportation to nearby shopping center at no cost during the service and spotless facilities. Service agent Carlos Rivera offered detailed information in refards to the service offered. More

Always Exceptional Consistent excellent. That is what keeps me returning. I have tried other Toyota service locations and am always disappointed. Keep doing what you all Consistent excellent. That is what keeps me returning. I have tried other Toyota service locations and am always disappointed. Keep doing what you all do 😊 More

Service was good The bad: Waited a while before I got a service advisor. The good: The service advisor, Carlos was very attentive and did an excellent job. The bad: Waited a while before I got a service advisor. The good: The service advisor, Carlos was very attentive and did an excellent job. More

Auto Service Experience The service provider, Carlos Rivera from the service department from Toyota of Orlando provided honest and loyal service. He provide detailed informat The service provider, Carlos Rivera from the service department from Toyota of Orlando provided honest and loyal service. He provide detailed information about the service of Toyota customers and vehicle. Finally, he was patient and polite. More

Service Visit Oil change was fast and no complains. My issue was from the sales dept. Not happy they ran my credit! I was approached about car exchange from Chris Oil change was fast and no complains. My issue was from the sales dept. Not happy they ran my credit! I was approached about car exchange from Christian and was only looking for info and was promised that it was a soft running in my credit and it wouldn’t show up. Not only was I being screwed over, and let’s be honest I’m not an idiot, my credit reporting came up as an alert from being ran at this dealership. Sadly this will impact my decision to go somewhere else for business!! More

fast and excellent everthing was completely fast, waiting room is confortable. Excellent service and fast response in maintenance. Very impressed about attention and exp everthing was completely fast, waiting room is confortable. Excellent service and fast response in maintenance. Very impressed about attention and explanation of the employee of toyota Orlando More

Best service We always take our Toyota to be services here. They have great customer service and our car is always In top shape. Carlos Rivera is great at his job We always take our Toyota to be services here. They have great customer service and our car is always In top shape. Carlos Rivera is great at his job and very attentive. More

Great Betheny Prince was a great help. The help I got from her and the staff was exceptional. I will definitely be returning. I felt like family. Betheny Prince was a great help. The help I got from her and the staff was exceptional. I will definitely be returning. I felt like family. More

Service review My service advisor was Carlos, he was thorough and a great help. Only came in for an oil change but he made sure I understood everything thoroughly. My service advisor was Carlos, he was thorough and a great help. Only came in for an oil change but he made sure I understood everything thoroughly. More