Toyota of Orlando

Toyota of Orlando
3575 Vineland Rd
Orlando, Florida 32811
(888) 725-3520

Manufacturers: Toyota, Scion


Most Reviewed Employees
Emil Pellino Emil Pellino
Service
Tony Ferrando Tony Ferrando
Service
Juan Diaz Juan Diaz
Sales Specialist
Michael Sumner Michael Sumner
Finance
Nestor Menendez Nestor Menendez
Finance
Niels Christensen Niels Christensen
Finance
Agustin Vazquez Agustin Vazquez
Service
Derell Roberson Derell Roberson
Service
Rich Tomei Rich Tomei
Sales Specialist
Antonio Cruz Antonio Cruz
Sales Specialist
Need a New Car?

Dealership Amenities
Open Extended Hours
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 10:00 PM

Tuesday: 8:30 AM - 10:00 PM

Wednesday: 8:30 AM - 10:00 PM

Thursday: 8:30 AM - 10:00 PM

Friday: 8:30 AM - 10:00 PM

Saturday: 8:30 AM - 10:00 PM

Sunday: 10:00 AM - 10:00 PM


Service

Monday: 7:00 AM - 10:00 PM

Tuesday: 7:00 AM - 10:00 PM

Wednesday: 7:00 AM - 10:00 PM

Thursday: 7:00 AM - 10:00 PM

Friday: 7:00 AM - 10:00 PM

Saturday: 7:00 AM - 7:00 PM

Sunday: 7:00 AM - 5:00 PM


Parts

Monday: 7:00 AM - 10:00 PM

Tuesday: 7:00 AM - 10:00 PM

Wednesday: 7:00 AM - 10:00 PM

Thursday: 7:00 AM - 10:00 PM

Friday: 7:00 AM - 10:00 PM

Saturday: 7:00 AM - 7:00 PM

Sunday: 7:00 AM - 5:00 PM

Twenty-Four Month Rating: 4.7/5
108 Reviews
Toyota of Orlando

Overall Score: 5 Star Rating4.7



About Toyota of Orlando
Certified: Toyota of Orlando
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota of Orlando has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Toyota of Orlando
At Toyota of Orlando, our mission is to make the car buying and servicing experience Simple! We do that by offering the most informed staff with the most up-to-date information on new car features and used car care. We specialize in Large Inventory and everyday Low Prices. Toyota of Orlando is committed to Keeping it Simple by:

1) Delivering exceptional service & value
2) Providing the largest inventory of new Toyotas and Scions
3) Offering everyday low prices

Our commitment to this mission makes Toyota of Orlando a place where people want do business.


Tungsted43
5/16/2012 12:00:55 PM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Borcher (Service Advisor) John (mechanic)

My Review of Toyota of Orlando:
I had Michael work with me on a small problem with my vehicle, and was dissatisfied with the service, the problem was not solved the first time I brought it in, and I had to bring it in 4 times before the problem was completely solved, and while the mechanic was trying to figure out the solution to the problem, he was careless in handling my vehicle, I found my plastic inside my vehicle chipped scratched and damaged from the mechanic banging on my car to try an determine where a loose rattling noise was coming from, and where they added foam on the inside of my car, I found white splotch stains on the plastic furniture on my car that would not come out as well, I also found on the outside of my car chipped paint behind my lisence plate where they had added more foam to get rid of road noise, and some scratches on my door handle and some more scratches near the lisence plate where the chipped paint was. The car was akso left filthy!! Covered in black splotches all over my seats and door handles and foot rest for the driver, it was everywhere, i spent about 45 minutes trying to clean off what the mechanic had left all over the inside of my car. I was also very upset when I got home and found all of this, also the very first night I had came into the service department to get my car worked on, my advisor did not make me feel comfortable at all, he made me feel nervous an worried, because I heard him talking with another service advisor named Daniel that the service was closing, and Daniel had quoted, "I don't think there going to find the noise" and I was told that the dealer was closing in an hour that they probably would not have time to finish working on my vehicle and I would have to return the next day, with that being said, there body language showed no interest in helping me solve my problem, the only thing they seemed focused on was getting home after there shift, it was a very unpleasant experience and I felt like there was a lot of sarcasm as well whenever Michael said " whatever makes you happy Chris", overall the experience was no fun, and my car was handled carelessly by the mechanic and showed no care, I the customer should never feel like this especially when I'm spending $30,000 on a brand new vehicle, an I have a 36,000 mile warranty, and my car only has 16,000 miles on it, and this the kind of service I get, , Although there is good news!! I will be writing a second Great Review! On my 4th visit back to the dealer, I was given a completely new service advisor and new trustworthy outstanding mechanic who is very knowledgable and professional! And I'm excited to write my second review on this new experience with the new service advisor and new mechanic! :-)

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gsal
5/5/2012 5:59:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Derell Roberson

My Review of Toyota of Orlando:
I am a convert.

For the longest time, I had phobia of dealerships; then one time, out of convenience because they open on weekends, I went to Toyota of Orlando...I was very impressed.

My last two visits I have dealt with Derell Roberson and, I gotta say, he is very courteous and polite; during service tasks that last longer than a day, he calls me with an update after events like part arrivals, etc.

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jhowar11
4/28/2012 12:38:30 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Lewis

My Review of Toyota of Orlando:
I went in to Toyota to service my car, and I had the opportunity to meet Mr. Daniel Lewis. He is a very nice person , He was very professional and very helpful.

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KHESTER25
4/26/2012 8:18:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nestor Menendez, Gleber Moura

My Review of Toyota of Orlando:
THESE EMPLOYEES HELPED ME OUT ALOT.. I HAD BAD SERVICE OVER AT REED NISSAN, AND I CAME NEXT DOOR AND THSES MEN HAD MADE MY DAY AND MADE ME SMILE IN MY NEW COROLLA. THEIR SERVICE WAS AWESOME, I STARED OFF WITH A BAD DAY, BUT BY THE END OF THE DAY I WAS SMILING FORM EAR TO EAR.. GREAT SERVICE!!!!

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mestevez
4/21/2012 2:03:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Emil Pellino

My Review of Toyota of Orlando:
I recently brought in my 2012 Sienna for it's first service at 5k miles, Emil was so helpful and kind. It's amazing that with all the hustle and bustle in the service lane he was able to make me feel comfortable. I was in and out of their in no time. He truly went above and beyond for me. I'm so glad I purchased my van at Toyota of Orlando as I've had not so good experiences at other dealers in the past. Emil is a great asset to your company. Thank you again to Emil.

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cgeller1
4/19/2012 4:09:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gladys Aparicio, James Lyle, Montae Richardson, Michael Sumner

My Review of Toyota of Orlando:
GREAT EXPERIENCE!!!! My wife and I were not happy with our salesman from the Toyota dealership in Ocala so I called the sales manager at Toyota of Orlando. From the moment I entered the dealership and spoke with the salesman to finance to the sales manager, the entire staff was very friendly and never pushy. I drove off with our new Toyota Highlander that night. It was worth driving an hour to receive that service!!!!

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sprgatr
4/13/2012 6:55:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Emil Pellino

My Review of Toyota of Orlando:
For many years, I would only got to Juan Arana to service my cars. When he left the dealership, he recommended that I go to Emil Pellino. I did and have been extremely satisfied with his "whatever it takes" attitude towards me, my wife and our cars. I constantly recommend Toyota of Orlando to my friends and relatives and have now begun to also recommend Emil.

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Bruce99dis
3/31/2012 9:28:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nestor Menendez

My Review of Toyota of Orlando:
Richard my sales specialist was patient and explained all options on vehicle and courtesy service provided for vehicle.
Aundre Robertson worked for me to get the best price for my trade-in and get me the best price on my Corolla.
Nestor Menendez explained all the documents I had to sign. He made sure I understood financing.
Richard, Aundre, and Nestor were friendly, patient, and made sure all my questions were answered before I left the dealership.

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mmpin7626@yahoo.com
3/29/2012 8:33:38 AM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Agustin Vazquez

My Review of Toyota of Orlando:
Agustin Vasquez was very professional and pleasant. Being a woman it's difficult sometimes when someone tells you what needs to be done with your car but Agustin explained in layman's terms what the problem was.

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oxds001
3/25/2012 7:48:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nestor Menendez, Aundre Robertson, Jordan Siviglia

My Review of Toyota of Orlando:
I knew I was in good hands when I saw Aundre Robertson. Aundre coordinate work on my price. I have worked several times before with Aundre when he was in Finance. He is the absolute best. Aundre is so customer focused and would go an extra 10 mile bare foot to work thing for you. I also met Jordan Siviglia again while working out my deal for the new Prius V and appreciated is assistance. Aundre passed off the closing to Neston in Finance. Everything was very smooth and professional. Both Aundre and Neston made sure the Prius V was ready and had everything there. This was the smoothest auto purchase I have ever had. This purchase was my 8th Toyota from Toyota from Orlando (Rav4=2, 4Runner=1, Prius=5. I will be back when my wife wants to replace her 2010 Prius.

Thank you, Aundre, Jordan & Nestor for your outstanding efforts in making this purchase a wonderful experience
Earle

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