Toyota of Plano
Plano, TX
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Ken was great. I had a wreck and knew I wanted to replace my old Rav 4 with a new one. Ken Steele worked with us and helped me find a new one with our any pressure I had a wreck and knew I wanted to replace my old Rav 4 with a new one. Ken Steele worked with us and helped me find a new one with our any pressure and was very professional. We enjoyed working with him. More
FAST & FRIENDLY Ismail was very friendly and showed me exactly what I wanted, and didn't try and show me something I could not afford. He listened to what I said and Ismail was very friendly and showed me exactly what I wanted, and didn't try and show me something I could not afford. He listened to what I said and eventually I decided and I mean it was like car buying should be. It was quick, affordable, and friendly. More
Great Family Buying Experience Michael Collins is very knowledgeable and was very patient while we made our final decision. There was never any push sales from him or the rest of th Michael Collins is very knowledgeable and was very patient while we made our final decision. There was never any push sales from him or the rest of the team at Toyota of Plano. They let the excellent cars and trucks speak for themselves. We are happy to walk away from the dealership with a new car and a new friend. Thanks Mike. More
Bad service experience - Water leak issue Let me start out with this. I won't be taking my car in here for service again. I took my 1 yr old car in for a water leak some where on the roof beca Let me start out with this. I won't be taking my car in here for service again. I took my 1 yr old car in for a water leak some where on the roof because water dripping down and soaking wet at the reading light console. First time i took it in after couple of days when i found water, of course all have been dried up. Service adviser said technician cannot find any leak after many test so they can't do anything about. He told me to take it back when it happen again, well this time after a car wash on Sunday i found some water and Monday morning with a lot of rain, water dripping and the area is still wet when i took it in and show it to the adviser. Almost 4 hours later, i have been told is that they didn't find any leak and won't do anything. They should have replace weather stripping on the roof, stripping on the sunroof, stripping around the windshield or whatever, there is a LEAK as he saw it. Very very very disappointed! I will never waist my time here again. More
Great experience! After driving my Sienna van for almost 14 years, it became apparent that we needed a new vehicle. Kash assisted us with test driving a couple of mode After driving my Sienna van for almost 14 years, it became apparent that we needed a new vehicle. Kash assisted us with test driving a couple of models until we finally settled on a Camry. He was patient and knowledgeable, answering all of our questions confidently. The entire purchase process went smoothly and was an overall excellent experience. More
great experience We contacted the dealership GM on 9/29. We had the GM card from some months back, because our car had been serviced the last 9 plus years there. We de We contacted the dealership GM on 9/29. We had the GM card from some months back, because our car had been serviced the last 9 plus years there. We dealt with many advisers over the years. We had an issue that was being worked for a longtime on my van and finally got resolved . Thanks to Mr Parsley , the Service Manager for finally figuring it out. Rusty the GM was aware of the situation. Rusty gave us his card some months back. We are a family of Toyota and Hondas. He knew we would be in the market for a car soon, since our twins were graduating from college in May. Someday we would be replacing also our other two cars that were up in years. Rusty put me in contact with his Fleet Manager named Kal Mian. Kal is very friendly and professional and asked the right questions to accommodate our car needs. He found us what we needed and was able to work within our budget. Friends of ours also purchased a car the same evening from him, and got what they needed as well. They had a horrible experience at Toyota of Richardson and will never buy from them again or service their car. Thank you Rusty and Kal for making our shopping experience less painful and also thank you Mark in Finance as well. All in all we are very pleased with our purchase. My husband is thrilled. More
Great customer service From the moment we arrived on a friday night 30 minutes before closing until we left with our new car the next day, we had a positive experience in th From the moment we arrived on a friday night 30 minutes before closing until we left with our new car the next day, we had a positive experience in the sales and finance departments. The team at Toyota of Plano seems genuinely devoted to great customer service. The buying process was fast and simple. More
Jay Lee is a talented salesman Jay Lee is a superb salesman. He will go the extra distance to make sure you understand what you are buying and explains all of the attributes. Thi Jay Lee is a superb salesman. He will go the extra distance to make sure you understand what you are buying and explains all of the attributes. This is first rate customer support. My past experiences with auto dealerships have not been so stellar. I am totally satisfied with my sales experience. I am also satisfied with the Tacoma that I purchased. If you are looking for a great experience, ask for Jay Lee to help you. More
Goes the extra mile From start to finish Philip was friendly, attentive, and committed to my satisfaction. I was a first-time-buyer and a little nervous about the whole p From start to finish Philip was friendly, attentive, and committed to my satisfaction. I was a first-time-buyer and a little nervous about the whole process, but Philip was ready and willing to help me every step of the way in overcoming any obstacles and getting me a good price. He'll do whatever it takes to make your experience smooth and satisfying. More
Hooray for Kal Mian We dreaded buying a new car but luckily we were led to Toyota of Plano and Kal Mian. We are proud of our new car and the buying experience. No press We dreaded buying a new car but luckily we were led to Toyota of Plano and Kal Mian. We are proud of our new car and the buying experience. No pressure, honest transactions, extreme concern by Kal and John Fulgoni, sales manager. All down the line the employees excelled in customer service. Thanks to all, John and Marilyn Roppolo More