Toyota of Plano

My experience with Toyota of Plano exceeded any/all expectations. Evan was extremely helpful, kept me up-to-date on the status of my vehicle and did not try to "pressure sell" me into anything I didn' expectations. Evan was extremely helpful, kept me up-to-date on the status of my vehicle and did not try to "pressure sell" me into anything I didn't need. I will go back the next time I need service. More

I went to the dealership on 12-26-09 and put a deposit on a rav 4 and david guarantee the vehicle in 7-10 days. I told david i needed the vehicle before 12-31-09 for the tax credit, he stated no problem. I g a rav 4 and david guarantee the vehicle in 7-10 days. I told david i needed the vehicle before 12-31-09 for the tax credit, he stated no problem. I get a phone call in the afternoon on 12-30-09 we can not get the vehicle. his answer we could not get the car from dealer. No explaination or apology. I also phoned him everyday for follow up, would not return phone calls. HONESTY AND COMMUNICATIONS IS THE BEST POLICY, THERE IS NONE. PLEASE DO NOT BUY FROM THIS DEALER IF THIS IS HOW THEY TREAT THERE CUSTOMERS. More

My Toyota Guy, Fazali Imam, went above and beyond the call to put me in a new Toyota. I had a budget and limited income and he did exactly as I asked and he was not pushy at all like some car salesmen. call to put me in a new Toyota. I had a budget and limited income and he did exactly as I asked and he was not pushy at all like some car salesmen. The finance guy was also equally as great. I was invited to a new car orientation which was very informative and was introduced to all managers who answered all questions asked, no matter how trivial. The entire staff at this dealership was awsome. I have not bought a new car in a very long time and was leary about the experience with pushy salesmen. I could not have been more wrong about this dealership. I would highly recommend this dealership and My Toyota Guy to anyone. I am totally satisfied. More

I was very pleased with my experience at this dealership and with my salesman, Faz. I initially inquired about a Camry over the internet, got exactly the information I wanted by email, and wrapped up the t and with my salesman, Faz. I initially inquired about a Camry over the internet, got exactly the information I wanted by email, and wrapped up the transaction quickly and smoothly the next day. More

Went in to buy a new car. Told the sales person that I wanted to spend no more than 17 grand. He said "no problem" then showed me a car that was 18000. I explained to him that I could not afford more t wanted to spend no more than 17 grand. He said "no problem" then showed me a car that was 18000. I explained to him that I could not afford more than 17. He said "i can fix this, but, do you like it?" Basic model, power windows/locks was the only "perk". Went to "haggle" the price. He said "I am going to take care of you". Went to talk to the "finance" guy...though I dont know why-I already had financing. Was told that He was the one that would be taking care of signing. After sitting for an HOUR waiting for him, I was escorted into his office. He then explained that my credit was "not so good, it is actually pretty low" that 18% was the lowest he could offer me. I WAS APPALED!!! NOt only was I embarrassed but if I had not known what my credit score was going in I would have either taken his offer or left with out the car. I informed him that I already had finincing and that he could take his offer and shove it up his xxx. He got irritated and asked me who my financing was through, asked for the number, and CALLED MY BANK TO FIND OUT WHAT RATE THEY HAD GIVEN ME!!!! (I have to admit that i was a little smug when he got a hold of my mom -who works for a bank and is my loan officer and she chewed his xxx when he asked questions that were none of his business!) When I got back to the salesmans desk to "sign the papers" I realized that I was being sold the car FOR STICKER!!!! When I asked my salesman why he acted as if we had never had the conversation about "I can not pay more than 17". I left the dealership and have never gone back. I wasted 4 hours in that place. I will never go back. More

Do not buy extended warranty from Toyota of plano. They do not honor the warranty. I took my car for a problem with the brake light and the stalling that happens when I steer the car to the left. They di do not honor the warranty. I took my car for a problem with the brake light and the stalling that happens when I steer the car to the left. They diagoned the problem as a piece of hardware ( costing 1400) to replace that should have been covered with the extended warranty. But Toyota of plano refused to cover. The car only had 50K mileage and the warranty was for 100K. Abdul Khalid More

My initial sales experience was okay. I was in touch with the internet sales manager prior to arrival to the dealership. He quoted me a price ($500 over invoice) and so I went in to test drive a 4Runne with the internet sales manager prior to arrival to the dealership. He quoted me a price ($500 over invoice) and so I went in to test drive a 4Runner. When we went to negotiate the deal, the "sales manager" only took $1000 off (which was the current incentive) the sticker price. I told the sales guy that I wasn't paying that much since I was quoted something much lower. He promptly went back and fixed the "problem." I got the window tinting (priced at $199 for 2 windows), which I had to bring my car back for on another day. This is where my trouble began...<br><br>Trip #1: My windows got tinted, but there was a piece of lint in the driver's side window, and bubbles in the passenger's window. Brought it back for them to redo...<br><br>Trip #2: Bubbles in the driver's side window. Then upon closer inspection, there were cuts and scratches all over my car (8 in. scratch on front bumper, small scratches on front fender, scratches on window and seal around window, big black scratch on rear bumper). So basically my car was vandalized while it was sitting at the dealership. Complained to service guy and GM (never heard back though). Dealership offered to fix.<br><br>Trip #3: Fixed front bumper/fender and replaced tinting. Rear bumper still needed some work to smooth out the paint (you can tell where they had painted). Crew scratched up the frame around the driver's side window while they were fixing the scratches on it (go figure). New scrapes on tint. New cut on rubber seal at bottom of driver's side window. Got explanation that the dealership didn't have an enclosed area to do tinting, so some bubbles may occur (and why wasn't I told this when I was offered the tinting service??).<br><br>Trip #4: Was finally offered a rental car (a new 2004 Camry) for my troubles. Supposed to be fixing rear bumper, tinting, frame, and rubber seal around window. They're supposed to be sending the car down to the professional tinting place down the street. We'll see what happens. That was this morning.<br><br>So I bought my car on 6/15, and it has already been in the shop for various things 4 times in a little over a month. It's pretty irritating. Hopefully they'll fix it right this time. I guess my advice is to just buy the car as is and don't let them do any add-ons (unless it's to install lo-jack or something simple). They obviously can't do it right there.<br><br>The only redeeming factor is that I got a VIP card in the mail that allows me to get free oil changes for the life of the factory warranty (3 years, 36k miles). That was a nice perk. More