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Toyota of Richardson
Richardson, TX
2,583 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,583 reviews
November 16, 2017
Bad customer service I was so disappointed at the car dealership. I sadly has Abid Khan. He was the rudest person I've ever meet. I originally came in for a 2017 Toyota hi I was so disappointed at the car dealership. I sadly has Abid Khan. He was the rudest person I've ever meet. I originally came in for a 2017 Toyota highlander. The one that I really like was a used 2017 Toyota hylander and the paint already had a few scratches on the paint job and the leather was messed up on both sides on the back doors. They wanted 43,000 for the car and I wanted them to drop the price because the paint was scratched, the leather was messed up and it already had 3,000 miles on it. They said no on lowering the price and I still was going to buy the vehicle. Abid Khan checked my credit and said that it's going to be over 1,000 per month. My mom said that she will use her credit instead because she bought multiple cars in the past. She asked if we can take a look at the 2018 hylanders and he said if we can barely afford a 2017, why do we want to look at a 2018? We kept telling him we just wanted to compare the price. He just kept repeating that we are wasting his time and our time by looking at something that we can afford. My mom kept telling him that we still wanted to see the 2018 and he said that he doesn't understand what was going on in our heads because if we can afford the 2017. Why even looked at the 2018. At the point I called my husband to come because I ready wanted that to look at the 2018 and I didn't know what to do. My husband had to leave work to deal with this foolishness. After arguing for about 10 more mins. The manager came by and his name was Jonathan. He was really nice at first and it seemed like he want to help and sell me the 2017 hylander. My husband finally arrived and he asked Jonathan "why is it that you are charging my wife full price on a used car with scratchs, messed up leather with 3,000 miles?" Jonathan kept saying that that was the best he can do. Then Jonathan was saying that he didn't need our sale anyways because he sells about 33 cars a month. This place needs to have better training on customer service because my mom owns her own nails shop for 18 years and she has 6 cars paid off with 4 paid by cash. We will let all of our customer in the garland/Richardson area to go to the Toyota of dallas where I got my 2018 Toyota hylander for $39,500. More
by Linda
Employees Worked With
ABID KHAN
November 01, 2017
I will never go back!!! This morning I had scheduled my car to be taking in to get a new battery and oil change. I had never experience racism quiet like this. It began with This morning I had scheduled my car to be taking in to get a new battery and oil change. I had never experience racism quiet like this. It began with a few questions since I am not a car expert and it seemed like Travis was being forced to answer my questions. It then lead to the car transportation services to work, he looked up my address. He refused this by stating that my work was 5 miles out of their range. I told him that when I made the appointment I specifically made sure that I told the person I work in McKinney. He didn't believe, he then began talking about how I had a "problem" paying for anything since I asked too many questions. I asked to speak to a manager after being accused of being liar then someone that trying to be "cheap." The manager took me to the office where the appointments are made, the young girl admitted that she did tell me this. After being called a liar and telling me that they would not do any service on my car to never apologizing for accusing me of lying. I WILL NEVER PURCHASE OR TAKE MY CAR TO THIS DEALERSHIP EVER AGAIN. He refused to service my car and never apologized because I said a curse word due to his "policy" between his employees. The rest of the employees saw what happened and they all began to help me. It was too late and all I wanted to do was take my money somewhere else. I will make sure that I tell everyone about this so that I know spends another dime at this dealership. More
by TRohani
Employees Worked With
Travis Watters
October 28, 2017
Another great experience!! We have purchased many vehicles from Toyota of Richardson and will continue to thanks to the personal service and ease. Thank you Randy, Adrian and De We have purchased many vehicles from Toyota of Richardson and will continue to thanks to the personal service and ease. Thank you Randy, Adrian and Dexter for taking care of us and making it happen quickly and professionally. You know we will be back again! More
by Shawn&Eric
October 03, 2017
I will recommend that particular technician anytime It was an excellent experience. Very professional and wonderful work ethics . Impressed by the customer service . I think there are more organized now It was an excellent experience. Very professional and wonderful work ethics . Impressed by the customer service . I think there are more organized now in my opinion compare to other times . More
by Sweet cakes
Employees Worked With
Edward is his first name, not sure the other names
September 21, 2017
Great services after sales The service advisor Mr Easy Newsome treat me with respect and appreciates my vist like a valued customer. He actively listens to our reason for the The service advisor Mr Easy Newsome treat me with respect and appreciates my vist like a valued customer. He actively listens to our reason for the service dept and takes care of our Highlander. Look ! my wife is happy, you bet i am happy. More
by Donald.
Employees Worked With
Easy Newsome
September 13, 2017
Very good dealer. I am satisfied every time I brought my car for service.That's why I gave them that rate in my review.I think I would like to recommend this dealer to I am satisfied every time I brought my car for service.That's why I gave them that rate in my review.I think I would like to recommend this dealer to all my friends. More
by Robert 2017
Employees Worked With
Alan Bostley
September 02, 2017
Always great service Have used TOR for years for service and buying cars. Have found their service always good. Recommendations are not push but explained and have been Have used TOR for years for service and buying cars. Have found their service always good. Recommendations are not push but explained and have been given input on how critical they are without making me feel I need to do something when I don't have the finances to do immediately. Fair and honest service from them since 1998. More
by Mike
Employees Worked With
Easy Newsome
September 01, 2017
Best Experience Ever Randy Penn sold us our new Highlander. The whole process was the best experience we ever had in purchasing a vehicle. He worked hard to find us exac Randy Penn sold us our new Highlander. The whole process was the best experience we ever had in purchasing a vehicle. He worked hard to find us exactly what we wanted. More
by Predawn
Employees Worked With
Randy Penn
August 25, 2017
Great Service! I am leasing a 2016 RAV. I have taken it in for service as suggested, and the staff at the Service Department has been wonderful. I got my car back af I am leasing a 2016 RAV. I have taken it in for service as suggested, and the staff at the Service Department has been wonderful. I got my car back after service and it looked brand new! My first Toyota won't be my last! More
by HappyCustomer
Employees Worked With
Alan Edward Rogner
August 12, 2017
great experience Our 11th new Toyota since 2002 went smooth.....we will continue to give Miguel first shot at our business as we trade often. Thanks Miguel Our 11th new Toyota since 2002 went smooth.....we will continue to give Miguel first shot at our business as we trade often. Thanks Miguel More
by Andrea
Employees Worked With
Sean Russell, Miguel Alvarez
