Dexter Tchen
Dexter Tchen at Toyota of Richardson
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Dexter Tchen

New Car Director

Toyota of Richardson

1221 N Central Expressway
Richardson, TX 75080

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18 Reviews

Dealership Experience

29 yrs, 3 mos

Industry Experience

29 yrs, 3 mos

Languages Spoken

Cantonese Cantonese

English English

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18 Reviews

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18 Reviews of Dexter Tchen

November 01, 2023

Dealership Rating
Employee Rating

Dexter and David were really friendly and did a great job. They got me the car that I wanted at the price I wanted. Bought at this dealership before and will be back. Thanks for a great job. The car has More

by Lori’s new Camry XSE is sweeet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Syed Ali , David Ruiz

Nov 02, 2023

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

October 08, 2023

Dealership Rating
Employee Rating

Thank you very much! Very professional team and service advisor, parts and sales as well More

by Sonny Abramyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry Torbet, Waleed Khan, Ben Boyd, Herouy Makonnen, Ted Luu , Service advisor Bennito Nehero

Oct 09, 2023

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

September 26, 2023

Dealership Rating
Employee Rating

Lee Schuster always doing outstanding honest professional service in helping us to service all our vehicles. He been helping our family with all our service needs for Toyota Camry and 3 Toyota corolla for ma More

by Pavel F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2023

Toyota of Richardson responded

Thank you. We're pleased to hear that our team member, Lee, left you with a positive impression. Thank you for choosing Toyota of Richardson. Let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

March 19, 2021

Dealership Rating
Employee Rating

Online price showed $38 k at dealership was $42 for van they said they gonna match and guess what they didn’t tell you and add warranty crap added on contract without letting you know I had very bad expe More

by cashif
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Syed Ali, Joe Thai

Mar 22, 2021

Toyota of Richardson responded

Hi. We take customer satisfaction very seriously here at Toyota of Richardson, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Jonathan Glasscock, Customer Loyalty Director, at Jglasscock@vtaig.com.

Mar 22, 2021

cashif responded

You can reach me at 4694715822 I try reach out the dealership but no luck

July 09, 2020

Dealership Rating
Employee Rating

Great customer service. Make sure you're prepared and not over look anything. Spend as much time needed to inspect your deal (take it home if necessary) and to inspect the car before you drive it off the lot More

by carlosme
Recommend Dealer
Yes

Other Employees Tagged: Brandi Binkley, Hector Santiago

July 02, 2020

Dealership Rating
Employee Rating

The salesman Wolly is an excellent person he knew what he was telling us he directed us with the right advice showed me so many options Diaz to see and with his help I made my decision And if finance depart More

by Aazzh3
Recommend Dealer
Yes

Other Employees Tagged: Syed Ali, Wally Mahmoud

Jul 02, 2020

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

December 21, 2019

Dealership Rating
Employee Rating

Very Friendly Staff It was amazing being there, the staff understands the needs and cooperated in every possible way. I Will definitely refer to my friends and family. More

by Vandana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Waleed Khan, Syed Ali

Dec 23, 2019

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

September 08, 2019

Dealership Rating
Employee Rating

Excellent Everyone from service department through finance were friendly, courteous an professional and special thanks to salesman Waheed Kahn. Dexter was also More

by Dicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Waleed Khan

Sep 09, 2019

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

July 28, 2019

Dealership Rating
Employee Rating

Friendly and Helpful The team was friendly and helpful. They offered their time and knowledge about the product and didn't pressure me when I came back a few days later af More

by Kansas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Waleed Khan , Luis

Jul 29, 2019

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager

July 17, 2019

Dealership Rating
Employee Rating

Toyota Care Service. Work was done promptly while I waited. Toyota of Richardson performed my 25k final service on my Highlander. Upon inspection, it was determined I needed a tire and wheel alignment, with one More

by Kenray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ray Bellamine, Brad Clark, Brian Pacheco , Jerry Purnell, Sean Russell, Nick Williams

Jul 18, 2019

Toyota of Richardson responded

Thank you for sharing your experience Kenray. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

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