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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,422 Reviews
Call Service Center (972) 201-9228

1,422 Reviews of Toyota of Richardson - Service Center

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October 26, 2024

They still the tire air cap from my car . That is to much they don't need to do that More

by brendagavino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know any body
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Oct 30, 2024 -

Toyota of Richardson responded

We're sorry to hear about your experience and that your tire air cap was taken from your vehicle. This is not the standard of service we aim to provide. We take such accusations seriously and would like to address your concerns. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist you in resolving this issue. Thank you for bringing this to our attention, and we appreciate your understanding.

October 24, 2024

Great service from Lee in the service department. I drive from San Antonio to Richardson because I trust Lee with my service. More

by Jaggie81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're thrilled to hear that Lee in our service department provided you with great service and earned your trust. Driving from San Antonio is no small feat, and we appreciate your loyalty. We look forward to continuing to serve you!

October 24, 2024

I advise everyone to buy Toyota vehicles Very good cars Also they have zero interest in some vehicles Service very good Oil change free sometimes More

by jamilsaad788198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrell Pinnock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ezzie A
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Oct 25, 2024 -

Toyota of Richardson responded

Thank you for your recommendation! We’re glad to hear you’re a fan of Toyota vehicles and that you’ve had a great experience with our service department. Our goal is to provide excellent value and customer satisfaction. If you have any questions or need assistance in the future, feel free to reach out. We’re here to help!

October 23, 2024

Was very relieved to get my car in for service same day and get back on the road. Everyone at the front desk was delightful. The porter who brought my car was so nice as well. Always have a great experienc More

by ambrosia_2280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience with us! We're thrilled we could accommodate your service needs the same day and get you back on the road smoothly. We appreciate your trust in us and look forward to providing the same great experience each time you visit Toyota Richardson! Safe travels!

October 22, 2024

The advisor went through the service options for the car like they do each year. I find that getting the suggested services keeps the car trouble free for the year. Happy with the performance of the car and More

by satya_palivela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
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Oct 24, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We're glad to hear that you found the service options helpful and that they contribute to keeping your car trouble-free. It's great to know you're happy with both your vehicle's performance and our Toyota service. We look forward to assisting you again in the future!

October 21, 2024

From the moment I pulled up into service area, the reps were very friendly. Oliver as always was very friendly and knowledgeable. I appreciate his expertise. More

by pugmick
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa - 5 stars
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Oct 24, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're delighted to hear that you had a positive experience from the moment you arrived. Oliver's friendly demeanor and expertise are truly valued, and we’re glad he could assist you. If you need anything else in the future, feel free to reach out!

October 21, 2024

I have always received great service at Toyota of Richardson. I will not take my car any where else for service!!! More

by rosemarymummert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerard
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Oct 24, 2024 -

Toyota of Richardson responded

Thank you for your loyalty and positive feedback! We're thrilled to hear that you've consistently received great service. We appreciate your trust in us, and we look forward to continuing to serve you and your vehicle!

October 21, 2024

The service I received yesterday was outstanding the technician was quick and professional with me More

by Mayble1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easy
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Oct 24, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We're delighted to hear that you had an outstanding experience and that our technician provided quick and professional service. We appreciate your support and look forward to assisting you again in the future!

October 20, 2024

I want to say thank you for the service team at Toyota of Richardson. When I got there to drop off my Toyota for maintenance they were helpful and friendly. More

by artlujan80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're delighted to hear that our service team provided you with helpful and friendly assistance during your maintenance visit. Our goal is to ensure every customer feels welcomed and well taken care of. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again!

October 19, 2024

Muy buen servicing, excellent la persona que me atendio. Es super atento.en lo que More

by carmenayllon2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Toyota of Richardson responded

¡Gracias por tus amables palabras! Nos alegra saber que recibiste un servicio excelente y que la persona que te atendió fue muy atenta. Brindar una gran experiencia a nuestros clientes es siempre nuestro objetivo. ¡Esperamos poder atenderte nuevamente en el futuro!

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