Toyota of Scranton - Service Center

Always a pleasant experience. We have always found our scheduled service experiences to be great. Recently, though, I popped in for a check after a maintenance light came on, and We have always found our scheduled service experiences to be great. Recently, though, I popped in for a check after a maintenance light came on, and it was quickly attended to. Turns out it was a minor tire issue which someone took care of immediately,providing me with peace of mind. More

BEST EXPERIENCE EVER This is the most professional dealership I have ever dealt with - everyone is extremely knowledgeable and willing to answer all your questions and con This is the most professional dealership I have ever dealt with - everyone is extremely knowledgeable and willing to answer all your questions and concerns. We cannot say enough good about this dealership! More

Summary I'm so happy you asked for my opinion. I am extremely disappointed with Toyota. I am an older female on a fixed income. I bought my 2009 Corolla wi I'm so happy you asked for my opinion. I am extremely disappointed with Toyota. I am an older female on a fixed income. I bought my 2009 Corolla with the express reason of having it for many years. I am a low mileage driver. I decided on Toyota when I was buying a car because I've had Toyotas in the past and I was pleased with the quality. My 2009 Corolla was a HUGE disappointment to me. At approximately 16,000 the head gasket went on it. Shortly after that the entire front passenger seat needed to be replaced. At a routine oil change I was told I needed brakes to the tune of over $500. And at my last visit the VTI valve (I may have that wrong) needed to be replaced. At that time I immediately decided to get rid of the car. It has been a huge heartbreak and disappointment to me. It had roughly 22,000 miles on it. I wanted to have this car for at least another 5 to 6 years. But I could not take the thought of yet another thing going wrong with it. I will never buy another Toyota and I am passing the word around to family and friends to stay away from them. FYI - I even visited with your customer service person there to express my feelings. She is a lovely person but I got no results. I traded the Corolla and I now have an unexpected car payment for the next six years. Thanks for asking and giving me the opportunity to let you know what I think your your cars. Sarah Thatcher More

not satisfied I was not satisfied with my results. Had problem with Sat. radio which has not been resolved. Waiting to hear from Vito Sampogne. E-mail or phone I was not satisfied with my results. Had problem with Sat. radio which has not been resolved. Waiting to hear from Vito Sampogne. E-mail or phone More

Front struts I had aftermarket front struts applied to my 2011 Camry and had to return it three times because the struts were defective. Your dealership help me mo I had aftermarket front struts applied to my 2011 Camry and had to return it three times because the struts were defective. Your dealership help me more than I could've expected to get through the inconvenience. More

Very satisfied with Toyota of Scranton Service Have only needed to take my car to Toyota of Scranton for a recall and oil change; however, their service is excellent. The waiting area is very comf Have only needed to take my car to Toyota of Scranton for a recall and oil change; however, their service is excellent. The waiting area is very comfortable and I don't mind waiting for my car there. My car was ready in the time I was told it would be, and everyone was very friendly and helpful. Always a pleasant experience!! More

Efficient service Toyota of Scranton always takes good care of us! Excellent service department personnel. Kevin took the time to explain what would be done for the ser Toyota of Scranton always takes good care of us! Excellent service department personnel. Kevin took the time to explain what would be done for the service check. More

Always a pleasant experience. From the day I received my vehicle and all of the services in between (including tires), I always have a pleasant experience at Toyota of Scranton. Wi From the day I received my vehicle and all of the services in between (including tires), I always have a pleasant experience at Toyota of Scranton. Will continue to do business with. More

Great Service Recently had some major work on my 9 year old Avalon. The service rep, Kevin, gave me an accurate estimate of the cost and kept me informed of the ent Recently had some major work on my 9 year old Avalon. The service rep, Kevin, gave me an accurate estimate of the cost and kept me informed of the entire repair process. No surprises! This dealer knows how to treat their customers. I have two Toyotas now and when it's time to buy again I will be back to their showroom. More

Best dealership I have ever been to! Brenda always takes care of me when I come in. She makes sure that I know what is going on with my car and if the car needs work they always ask me i Brenda always takes care of me when I come in. She makes sure that I know what is going on with my car and if the car needs work they always ask me if I am okay with the price and the repairs that may need to be done. They're quick and they make sure every need and expectation is met. I have never had such great customer service with such polite and professional people. I always tell everyone I know to go to Toyota in Scranton because I know they will be just as happy as I was with my service. I will not trust another soul with my car other than Toyota Scranton. I wish I could give credit to the man who drove the shuttle car too. I know he was from New Jersey and he was young. You guys are awesome! More