Toyota of Scranton - Service Center

Toyota of Scranton responded

It's wonderful to hear about your positive experience at Toyota of Scranton, GRAVEMASTER217! We're delighted that your transaction went smoothly and that both our sales and finance teams provided excellent service. Enjoy your new car, and if you ever need anything in the future, don't hesitate to reach out. We appreciate your feedback and your business! Warm Regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

JeffML, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Chelsea provided you with excellent service during your first visit to Toyota of Scranton for a vehicle recall. It's fantastic to know that you found our facility modern and our team courteous, kind, and friendly. We strive to keep our customers informed every step of the way, and we're delighted that Chelsea kept you updated and provided helpful insights throughout the process. We're also glad that you appreciated the complimentary inspection and the videos from our mechanic. We look forward to welcoming you back in the future, and please don't hesitate to reach out if you need anything else. Thank you for choosing Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

RYANARMEZZANI, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Hannah made your visit to Toyota of Scranton a wonderful one. Delivering exceptional service is our top priority, and it's fantastic to know that Hannah exceeded your expectations. We truly appreciate your recommendation and look forward to welcoming you back in the future. If you ever need anything else, don't hesitate to reach out! Best regards, Mary Jo Preno Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear FEDERALLOCK, Thank you very much for sharing your feedback with us! We're delighted to hear that you had a positive experience during your visit to Toyota of Scranton. Ensuring a professional and courteous service in a pleasant atmosphere is paramount to us, and we're glad to know that you felt welcomed and well-informed throughout your time with us. Providing prompt greetings and transparent details of service are essential aspects of our commitment to customer satisfaction. Your kind words are greatly appreciated and serve as encouragement for our team to continue delivering excellent service to all our customers. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Thank you once again for choosing Toyota of Scranton. We look forward to serving you again soon! Warm regards, Mary Jo Preno Guest Experience

Toyota of Scranton responded

Dear JASON.MCDERMOTT35, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive visit to Toyota of Scranton. Providing courteous service in a pleasant atmosphere is always our goal, and we're delighted that you felt welcomed and well-informed during your time with us. We strive to ensure that our customers receive prompt greetings and transparent details of service without feeling any pressure, so it's fantastic to know that you appreciated our approach. If there's anything else we can do to enhance your experience or if you have any questions about the additional offers, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you once again for choosing Toyota of Scranton. We look forward to serving you again in the future! Best regards, Mary Jo Preno Guest Experience

Toyota of Scranton responded

Dear SHING_KING, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our environment and facilities well maintained, and we're delighted that our staff was helpful during your visit. Providing excellent customer service and product knowledge is something we take pride in. At Toyota of Scranton, we strive to offer the largest selection of inventory to meet our customers' needs, and we're glad to know that you found what you were looking for. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear SLEE1105, Thank you for taking the time to leave us a review! We're delighted to hear that your experience at Toyota of Scranton went smoothly and that Jonathan Higgins addressed all your concerns. Providing exceptional service is our top priority, and we're glad to know that we met your expectations. We're thrilled to hear that you found the appointments while waiting to be terrific. Your comfort and satisfaction are important to us, and we're constantly striving to make your experience with us as enjoyable as possible. Thank you for choosing Toyota of Scranton for your automotive needs. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear MAGGIEBECK250, Thank you for taking the time to share your experience with us! We're thrilled to hear that Jonathan Higgins provided you with professional and personable service during your visit. We truly appreciate your loyalty to Toyota of Scranton over the years, and we're honored to have earned your trust. Your feedback regarding surveys is valuable to us, and we understand your preference for direct communication with our management team should any concerns arise. We always strive to provide exceptional service, and your satisfaction is our top priority. If you ever have any feedback or need assistance, please don't hesitate to reach out to our Service or Sales Managers. Thank you again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Dear STORM20258, Thank you for sharing your experience with us! We're delighted to hear that the work done on your vehicle met your satisfaction and was completed within a reasonable timeframe. Ensuring our customers are happy with the service they receive is always our priority. We strive to provide fair pricing and value to all our customers, and we're pleased to know that you found our pricing to be very fair. Treating our customers as valued members of the Toyota of Scranton family is something we take pride in, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear JUDGESUSAN11, Thank you for taking the time to share your experience with us. We're thrilled to hear that Daniel has made such a positive impression on you during your visits to Toyota of Scranton. Daniel takes great pride in providing top-notch service to all our valued customers, and it's wonderful to know that his cheerful demeanor, attentiveness, and commitment to keeping you informed have left such a lasting impression. Your kind words will surely motivate him to continue delivering the exceptional service that you and all our customers deserve. We genuinely appreciate your feedback and your loyalty to Toyota of Scranton. Should you ever need anything else or have any further feedback to share, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you for many more miles to come. Warm regards, Service Team Toyota of Scranton