"BEST DEALERSHIP EVER! "
Toyota of Scranton is BY FAR the best dealership I have dealt with! I had been to Motor World previously, which was essentially a waste of time, Toyota of Scranton is better priced, better staff, and an all around more enjoyable car buying experience. The staff at Toyota of Scranton are AMAZING and helped me with everything from the time I began to inquire about a new vehicle. The place is clean and comfortable and the Dunkin Donuts inside makes any waiting much more enjoyable. DEFINITELY come check them out!!
Employees Worked With
"Become so typically corporate."
At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2 recalls. Wish I never replied to the recall notices. First a part was needed for the read end that caused a loud growling noise while coasting and or braking. They confirmed the part was bad and ordered a replacement. After numerous attempts to confirm the part had arrive, 8 months later I discovered they had the part only after I brought my rav4 in for another recall. A joke. Second problem was created by a past recall and they claimed if I did $3000 worth of repairs completely out of my pocket they could return the vehicle to its post recall status.Thus meaning the problem would only happen again. I spoke to many "managers" at Toyota of Scranton but never received any customer service. Decided to trade my rav4 in for a Chevy from a real local dealership. Avoid Toyota of Scranton at all costs!
I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning to end has been wonderful! They make servicing and caring for my car so easy!