Troncalli Subaru - Service Center

They actually tried to force me into buying a new car by giving me an obscene price on my car repairs. Upon denying the work, and the new car pressure, I learn that I still have to pay for a diagnostic tha giving me an obscene price on my car repairs. Upon denying the work, and the new car pressure, I learn that I still have to pay for a diagnostic that never happened. Car's still broke, and now I have to tow it to a new shop. It's been in this shop being ignored for 5 weeks. As for communication, I called 6 times, got through twice. They called me once, and that was because they thought I had a new car payment up my sleeve. Total scam tactics, and the fear tactics of trying to point out any little thing with the car to persuade me to trade it in so they get even more money. More

Unsatisfied! Terrible customer service! I took a 2010 Forester purchased for my 16 year old by her father in for inspection. Todd Estes Service manager was very hostile, rude and unprofessional. Makin Forester purchased for my 16 year old by her father in for inspection. Todd Estes Service manager was very hostile, rude and unprofessional. Making Appointment- I explained that the car was delivered to my daughter and seemed to have some problems. I believed it needed alignment, shocks, and struts. But I wanted them to look it over and give me an itemized list of things that needed to be fised. And to put in order of need. He danced around when I asked about priceing, not giving me any solid costs. He mentioned a diagnostic test and $165....but said to double check when brough in. Delivery- Mike was very nice. He said they would look at everything. I specifically asked him about he diagnostic and the $165. I was told if no check engine codes were coming up, then the full diagnostic $165 didn't need to be done, they would just do a visual point inspection. Call about problems- Sarah called and told me the car needed a full engine reseal $3000 because it was leaking everything from everywhere (it does leak antifreeze a little but not oil, liars) and the front.back shocks and struts would be $2620. I asked about the itemized by need list she said there was no point in all needed to be done. ​ I am a single mom of 2 and a teacher. I am not rolling in money. ... I explained to to them and still could not get an itemized list. I told them I will have to come get the car because that is just all more than I can spend. Pick up- with Sarah. My daughter and I go to pick the car up. We are told we own $165 for the diagnostic...the exact thing i asked about and was told I wouldn't be charged. She called Mike on the phone , when she got off she said he didn't charge you for the USED CAR INSPECTION but you do have to pay the DIAGNOSTIC INSPECTION. Never was a used car inspection ever mentioned. Sarah and I went round and round for a minute. Then The service manager Todd Estes came out and was aggressive and rude. Asking me , "what? did I think I was just going to come in herre and get charged nothing for the inspection?! So tell me what YOU think would be fair...I mean I have guys I have to pay, they don't just stand around?! they need to get paid!" FInally he said $100 and I paid it and left. I have never had worse communication or customer service. I know Troncalli has been around Atlanta for a long time, there must be something good about them. But it was not evident at the Cumming Troncalli Subaru Service Dpeartment on 9/14/21....RUN from them and Todd Estes More

They quoted me $3200 for a new head gasket, but research showed that the average price is $1,000. My local mechanic did it for $980! showed that the average price is $1,000. My local mechanic did it for $980! More

I expect more from Subaru Brought Crosstrek for service on recall. They had my car for more than 4 hours before someone admitted that they were waiting and hoping that UPS wou Brought Crosstrek for service on recall. They had my car for more than 4 hours before someone admitted that they were waiting and hoping that UPS would deliver the parts. RIDICULOUS! They have no respect for your time. They could have been honest and called to reschedule the service appointment. They did not even mention the situation when I initially checked in. I expect better customer service from a Subaru dealership. More

VERY disapointed Hello, I made an appointment by phone to have new fog lights installed. also said my car had a recall for brake lights switch. I also ask them to look Hello, I made an appointment by phone to have new fog lights installed. also said my car had a recall for brake lights switch. I also ask them to look over and inspect my (new used 2015 Forester) also install new snap-on wind deflectors and replace a burned out brake light bulb. I informed them I would be driving 2 hours for this service and could they make sure the had everything needed.I was told they had everything and it would be there the next day from the warehouse . Well a week later I came in for my appointment. they said they had everything it will be 2 to 3 hours. We (my wife and I) went to the waiting room. 2 3/4hours later the call and said the car was ready but they did not install the fog lights. Y-not we don't have them.Y-NOT! Also went out to look at the car and check the deflectors, well they in stall the wrong ones, also got home and checked the rear brake light they did not change it. SO I', NOT HAPPY WITH THIS DEALERSHIP. this is not my first Subaru. But this is the Worst dealership I have dealt with. Not dependable Richard More