Tropical Ford - Service Center

Some of the worst customer service I have ever experienced in the Service Center. I dropped off my car on Thursday morning at 7:30am for an appointment. I have to call at 4:00pm to even find out w experienced in the Service Center. I dropped off my car on Thursday morning at 7:30am for an appointment. I have to call at 4:00pm to even find out what is going on and they had just started to do an electrical diagnostic. It's like they forgot my car was there. What was the point of an appointment? I have only once received a phone call from them since Thursday...it is now Monday. I have been without a car to this point. I finally got through to someone for assistance and the woman who is answering the phone is the most helpful out of anyone! She has at least cared enough to talk to the technician and find out what is going on. Forget about trying to or waiting for a call from your "advisor". I haven't even met mine. He was late for my appointment on Thursday and someone else had to take my information, 15 minutes after my appointment. He left early on Friday without ever letting me know what is going on. They left a voicemail at noon but never followed up until I called five hours later. And then it was phone tag and leaving five unreturned voicemails. No wonder why the voicemail box of the Manager I was transferred to at first was full...they never listen to them. And here I am, on Monday, the part came in and the technician is finishing a different car then will work on mine....and it won't be ready until Tuesday... I understand issues happen and the need to get parts from backorder or other dealerships but the utter lack of communication is astounding. I only took my car here instead of my normal mechanic because of it being a hybrid. Next time I will bring it to my normal mechanic first and let them look at it. I'll gladly pay their diagnostic price to know if they can or can not fix the car before I am forced to come back to this dealership again. I had also asked for an oil change on Thursday...I have no idea if it is or will be done but at this point, just give me my xxxx car back. FYI…they also deleted this review from their Facebook page. More

I always get great service there....have been a customer for 5 years. They never try to upsell me anything that I do not need. for 5 years. They never try to upsell me anything that I do not need. More

Outstanding experience from checking in to picking up the vehicle. Elsie Martinez is a top notch service advisor whose result focused customer service combined with Raphael Permaul's unsurpassed technical kn vehicle. Elsie Martinez is a top notch service advisor whose result focused customer service combined with Raphael Permaul's unsurpassed technical knowledge in accurately identifying preventative maintenance issues is why I will keep coming back here as my dealer service center of choice. Parts were on hand the work was done much sooner than I had anticipated. My Expedition drives like the day I drove on Day 1. Well done! More

I have taken my car to three Ford dealers in the Orlando area, SUn Ford, Peacock Ford and Tropical Ford. Sunstate is close to where I live but it's service has gone downhill and has left me questioning t area, SUn Ford, Peacock Ford and Tropical Ford. Sunstate is close to where I live but it's service has gone downhill and has left me questioning their competence. Peacock Ford did a fine job but was quite expensive and far from my home. Tropical Ford has been great in the three visits I have made, They get me in quickly and are very professional. This last time they had to order a part but got it quickly and I am very pleased with how the car drives after the latest service More

I brought the car in November. Brought it again in may and picked it up 3 weeks later with the same issue. Communication was good by Juan but the car is not fixed. I’ve been going to tropical ford for eve and picked it up 3 weeks later with the same issue. Communication was good by Juan but the car is not fixed. I’ve been going to tropical ford for everything car related but im definitely looking for another dealership near me. More

I went in for the problem I was having and they fixed something costs me $460 and now I'm going back for the same issue something costs me $460 and now I'm going back for the same issue More

Took a little long executing the oil change and tire rotation on a Saturday but a little bit understanding seeing as the wait time for Friday was 3 hours. rotation on a Saturday but a little bit understanding seeing as the wait time for Friday was 3 hours. More

My recent service experience at Tropical Ford was as fantastic as every other time our vehicle has gone there for the last two and a half years. My daughter Shayna took the car in for a routine maintena fantastic as every other time our vehicle has gone there for the last two and a half years. My daughter Shayna took the car in for a routine maintenance and Bryan Langenderfer and his service department found some other things that needed attention,and needed it immediately!! My daughter had to cut her steering wheel hard to the right not to be hit Head on and ended up scraping a wall trying to miss the accident!!!! Bryan Langenderfer not only Saw to the mechanical repairs but also made sure Shayna was handled fantastic in the body shop to repair her vehicle!! They even made sure Shayna was able to receive a rental car while her car was in the shop. I cannot say enough about the service in the body shop at Tropical Ford, and how well the entire operation is run. Thank you Bryan More