Tynan's Volkswagen - Service Center

Took my car in for an oil change and they not only did that service, they did the vehicle inspection and washed my car. Overall, a very positive experience. that service, they did the vehicle inspection and washed my car. Overall, a very positive experience. More

My daughter's car broke down for a second time lase week and spent 2 days in the Shoreline Service department AFTER being serviced there for the first break down ( which they said was due to her spark week and spent 2 days in the Shoreline Service department AFTER being serviced there for the first break down ( which they said was due to her spark plugs needing replace and soaking me $315.00 for them). After 2 days of hearing "We can't duplicate the problem and therefor we can't fix it" I had her pull the car from them after they assured me that it was drivable and safe...well it wasn't..and as she was driving to work it broke down again at an intersection, a very dangerous situation for her :( . I live in Oregon and my daughter is a single mom with 2 jobs and no time, so I searched for a Volkswagen service shop and found Tynan's, on a Saturday no less, I called, I was quite upset after my ordeal with Shoreline (where she bought the car) the gentleman, Briant, that answered the phone was very nice he listened to my entire story and he seemed to really care about the problems and issues that we were having with this car and for my concern about my daughter. He offered all kinds of help for her, but most importantly he was honest with me. He told me that she could drop the car off that day but seeing as it was a Saturday they probably would not get a chance to look at it until Monday ( I found out later that they actually stayed late that day to take a look at it). On Monday morning Mike called and gave me some kind of an idea of the problem but said they would not just GUESS and that they had to drive it more, so they drove the car until it heated up and duplicated the problem (Shoreline parked the car in the sun and thought that was sufficient to get it to duplicate the problem) they ran some more test's and then Mike called me Monday afternoon to tell me it was the fuel pump that had failed and it needed to be replaced - oh and while they were under the hood they also discovered that she also had 2 radiator fans that were not working properly and needed to be replaced before they failed and left her on the side of the road again( she had told the KIA mechanic's at Shoreline that she thought the fans we not working properly and they told her they were fine!!) so when Mike talked to her warrant company he got approval to fix those as well, they also did a safely check on the car and replaced her battery, at a very reasonable cost, so now her car is fixed and safe with a very reasonable out of pocket cost to us far less that I what paid to Shoreline for the 5 spark plugs. And here it is Tuesday the car is done and my daughter no longer has to ride her bike to work!! I am very happy with the guys in the service department and in the future this is were the car will go should it need anything. Moral of the story don't take a VW to a Kia shop!! Thank you Mike and Briant for all of your help and understand from a very worried mama!!! More

Tynans worked very hard to get my vehicle back to me in a timely manner. My van is used as a handicapped van for my daughter. The first part Volkswagen sent was the wrong part. Once the proper part arrive timely manner. My van is used as a handicapped van for my daughter. The first part Volkswagen sent was the wrong part. Once the proper part arrived, Tynans completed the service much faster than I anticipated. I was very happy and so was my daughter. More

Tynans Volkswagen is the best dealership I have ever worked with, friendly, professional, courteous sales, staff, and service! I will keep coming back year after year! worked with, friendly, professional, courteous sales, staff, and service! I will keep coming back year after year! More

Came in for my 20,000 service on my 2012 Passat. The guys in the service department was excellent.The guy that went over my service was great. He even showed me how to set the outdoor temp control. Thanks so in the service department was excellent.The guy that went over my service was great. He even showed me how to set the outdoor temp control. Thanks so much Tynan's service department. More

second new car I have purchased from Tynans VW. I got a good value across the board. Smart way to do business...providing the customer with what they want at reasonable cost, delivered as required, and sup good value across the board. Smart way to do business...providing the customer with what they want at reasonable cost, delivered as required, and supported by the service department when necessary. great job. More

Immediate service. Amazing employees. Went out of their way to work in our time frame. We were traveling through on a road trip and they were great about getting us on our way. I highly recommend this plac way to work in our time frame. We were traveling through on a road trip and they were great about getting us on our way. I highly recommend this place. More

I would rate my experience at the service center of Tynan’s Volkswagen dealership as being exceptional. My vehicle I recently purchased had a recurring problem with a headlight. Upon my arrival I was g Tynan’s Volkswagen dealership as being exceptional. My vehicle I recently purchased had a recurring problem with a headlight. Upon my arrival I was greeted and directed to a technician to explain the issue. His communication style demonstrated professionalism. He gave a sort of personalized attention that exhibited competency and consistency. He provided reasonableness in accommodating my needs as well. After the headlight was fixed I was left with an impression that everyone and including Jessup in the service center complemented professionalism with their method of attentiveness. More

My drivers' seat not adjusting was the main reason I took the car in for service. Turns out a quarter had dropped into the track the seat rides on - they removed it for free. My front passenger window took the car in for service. Turns out a quarter had dropped into the track the seat rides on - they removed it for free. My front passenger window was acting weird - they found it operating properly and didn't charge me to investigate. I asked to have my tires rotated - they did them for free. They gave me a shuttle ride home and back again with the nicest driver - for free. My armrest lid/cover needs to be replaced - they ordered it and didn't ask for any money up front. Every person smiled at me. No one seemed annoyed to be helping me. Yes, I feel like I hit the customer service jackpot today! Thanks to Tom and everyone else who helped me today. More

As usual the service was prompt and friendly. I was pleased with the service department with my first volkswagon that's why I brought my second one back to this dealership. pleased with the service department with my first volkswagon that's why I brought my second one back to this dealership. More