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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,474 Reviews

2,474 Reviews of Tynan's Volkswagen - Service Center

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May 02, 2024

Tried overlapping labor, for a timing belt, water pump job. I was told labor would only be good for this time, I checked to see if I was being charged book and I was not, the tech was charging me full pop More

by GGBRAZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Tynan's Volkswagen responded

"We're truly sorry to hear about your disappointing experience. We aim for transparency and fairness in all our dealings, and it's disheartening to learn that you felt misled regarding the labor charges. We take these concerns seriously and would appreciate the opportunity to investigate further to ensure such issues don't recur. Jacqueline Goldsboro - Customer Care Coordinator

May 02, 2024

Thank you for the great service everytime! You know how to take the time and care to fix customers cars! More

by XSAVIER2133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Tynan's Volkswagen responded

"We're thrilled to hear that you've consistently had positive experiences with our service! Thank you for your continued trust and support!" Jacqueline Goldsboro - Customer Care Coordinator

May 02, 2024

Tynan's service departnent is awesome. They listen to the symptoms described as the issue, and proceed from there. More

by david_e_reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Tynan's Volkswagen responded

"Thank you so much for your kind words! Our service department strives to provide attentive and effective care for every customer. We appreciate your feedback and look forward to continuing to serve you in the future!" Jacqueline Goldsboro - Customer Care Coordinator

May 02, 2024

Outstanding service as usual. I am in a lot, not that the car is a lemon, rather I want it perfect. Tynan's is never too busy to work me in for the smallest repair More

by david_e_reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heath in Service for electrical, Bob in Service for mechanical
May 03, 2024 -

Tynan's Volkswagen responded

"We're delighted to hear that you're consistently satisfied with our service! Your loyalty and trust mean the world to us, and we're committed to continuing to provide outstanding service whenever you need us. Thank you for choosing Tynan's!" Jacqueline Goldsboro - Customer Care Coordinator

May 02, 2024

The real time updates make things very easy. Texts when the car is checked in, texts showing work needed where you can approve the work, texts to pay the invoice, and an online multipoint inspe More

by david_e_reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Tynan's Volkswagen responded

"We're thrilled to hear that you found our real-time updates helpful and convenient! Thank you for your positive feedback, and we look forward to continuing to provide you with excellent service in the future!" Jacqueline Goldsboro - Customer Care Coordinator

May 01, 2024

Tynans is easy to do service related business with. They have great electronic communication such that you always know the status of your service appointment. More

by SBELL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Tynan's Volkswagen responded

That's wonderful feedback to hear! It's fantastic that Tynan's makes it easy to do business with them in the service realm. Thanks for sharing your positive experience! Jacqueline Goldsboro - Customer Care Coordinator

April 30, 2024

The lady at drop off and pick up was extremely rude. We didn’t get notified for two days what was wrong with our vehicle. After picking up our car it still has a check engine light on. When you spend ov More

by DEWAYNE.JEMISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Tynan's Volkswagen responded

I'm sorry to hear about your experience. We strive to provide excellent customer service, and it's disappointing to learn that we fell short of your expectations. We sincerely apologize for any inconvenience caused by the delay in notifying you about your vehicle's issues and for the continued presence of the check engine light. We take your feedback seriously and will use it to improve our processes and ensure a better experience for all our customers in the future. Jacqueline Goldsboro - Customer Care Coordinator

April 30, 2024

Courteous, friendly, efficient. Greeted me promptly upon entering. Cleaned my car after service. Very impressive. More

by JOCELYN.LLOYD49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Tynan's Volkswagen responded

We're delighted to hear about your positive experience! It's great to know that you were impressed by the cleanliness of your car after the service as well. If there's anything else we can do for you in the future, please don't hesitate to let us know. Thank you for choosing us! Jacqueline Goldsboro - Customer Care Coordinator

April 30, 2024

It has got excellent service & customer care. I would recommend people to purchase vac wagon too because it’s durable. More

by JAMESBYAMUGISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Tynan's Volkswagen responded

Absolutely! It's fantastic to hear that you had such a positive experience with our service and customer care. If you have any further feedback or questions, feel free to reach out. We appreciate your support! Jacqueline Goldsboro - Customer Care Coordinator

April 27, 2024

Great communication, my car was in and out at a good time and runs a bit better now thanks! More

by Tris Edenburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Tynan's Volkswagen responded

We're thrilled to hear that your car service experience met your expectations! Thank you for choosing us for your automotive needs, and we appreciate your positive feedback. Should you require any further assistance in the future, don't hesitate to reach out! Jacqueline Goldsboro - Customer Care Coordinator

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