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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,245 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,245 reviews

April 30, 2025

hola mi nombre es Gustavo Estrella estoy agradecido del trato que recibi en universal hyundai me ayudaron muchisimo con mi compra y la verdad pude resolver mi situacion ahora tengo mi Elantra para trabaja More

by gustavoestrella949375
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
raymundo jorge
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Apr 30, 2025 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 30, 2025

hola soy luisa Valero estaba buscando un vehiculo para bajar mi pago pero me gusto el Kona 2025 me hicieron un buen deal y a mi madre tambien estoy super contenta gracias a raymundo jorge mi vendedor y un More

by gustavoestrella949375
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
raymundo jorge
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Apr 30, 2025 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 30, 2025

hola soy luisa valero y estoy muy contenta con mi compra gracias al equipo de universal hyundai todo se pudo hacer posible Raymundo jorge mi vendedor estuvo muy bien y Finanzas estoy muy contenta sobre mi n More

by luisavalero14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
raymundo jorge
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Apr 30, 2025 -

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 30, 2025

Hola Soy Idalia Aviles y puedo decir que todo fue Excelente todo muy Rapido Muy contenta con mi nueva Tucson Gracias universal Hyundai y mi Vendedor que me ayudo muchisimo Gracias. More

by idaniaalvarezaviles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
raymundo jorge
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Apr 30, 2025 -

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 26, 2025

Amazing sales Team, Omar was attentive and extremely kind. All other associates were as kind as Omar. Definitely worth coming back. More

by patino.ashley98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Quintana
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Apr 26, 2025 -

Universal Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 22, 2025

Excellent service, will recommend! Arnaldo my sales rep was extremely knowledgeable and helpful all the way . Thank you . More

by ccormark11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnaldo Orriols
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Apr 22, 2025 -

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 18, 2025

Great salesperson horrible manager. Finance guy was great. Manager sent me out the door as if they didn't need my business. More

by robsells4u
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir, salesperson was 5 stars
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Apr 18, 2025 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 18, 2025

Process was very quick. Working with Jacob was very easy as well. My wife wasn’t feeling great and we communicated pricing and signed docs throughout the day. We were only a More

by jeff.gall55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chems Bekkaoui
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Apr 18, 2025 -

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 17, 2025

My Sorento is Amazing, the service, the people, the place is very nice and treat me politely More

by Ivonnehoepp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jocelyn
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Apr 17, 2025 -

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 15, 2025

Took my 2022 Sonata in for service due to no AC. Received no communication from them about my repair unless I texted them asking for an answer. Wouldn’t respond to my last two texts. Went there in p More

by Patillasandi
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felix Vermenton
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Apr 16, 2025 -

Universal Hyundai responded

Sandi, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

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