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Universal Nissan - Service Center

Orlando, FL

4.2
149 Reviews
Call Service Center (407) 926-7000

149 Reviews of Universal Nissan - Service Center

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May 12, 2023

Yesterday I went to Nissan to receive my second FREE oil change. I was never told that this service had an expiration date until after my car was done and it was time for me to pay. I was forced to pay out More

by JALEXISMOUNTS18
Recommend Dealer
No
Employees Worked With
Ivan
Report | Print
May 17, 2023 -

Universal Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava@universalnissan.com

May 12, 2023

Was Great! The service was excellent, thank you Awesome! Fantastic I'm satisfied with the service More

by ARMANDOOLIVERM
Recommend Dealer
Yes
Employees Worked With
Casiano
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May 14, 2023 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal Nissan to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 10, 2023

The dealership works very hard to provide for the customers They are trustworthy and make customers feel like family More

by vimadj
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
May 10, 2023 -

Universal Nissan responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 09, 2023

Warm and friendly The good gentleman who served me, warmly welcomed me to Nissan and explained to me the service to b undertaken and the estimated time and cost, all in a gentle and professional manner More

by HEATHERELAINESTRACHAN
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
May 09, 2023 -

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 09, 2023

He took his time to explain everything they found on my car Good customer service More

by KENNY_KY2
Recommend Dealer
Yes
Employees Worked With
Collin
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May 09, 2023 -

Universal Nissan responded

Thanks for sharing about your experience with Universal Nissan. We appreciate your business, Kenny, and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 05, 2023

Very disappointed that I wasn't able to use my $75 discount coupon Thank you very much More

by KKKINGS1261
Recommend Dealer
Yes
Employees Worked With
Alexandra
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May 05, 2023 -

Universal Nissan responded

Thank you for this feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry that we fell short here. Please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail. Thank you for choosing Universal Nissan, we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 02, 2023

Julian sanchez 5 excellent very nice service ,keep me informed a long the way of the maintenance ,answer all my questions in a timely manner. that is excellent job More

by MONIQUE.FDEZ
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
May 02, 2023 -

Universal Nissan responded

Monique, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Julian , and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 02, 2023

The people were good, but the service was average. If not fair. With an appointment, I waited four hours for oil, change, tire, rotation, and service maintenance. That is bizarre. More

by PPAMEL.ZEE1
Recommend Dealer
Yes
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May 02, 2023 -

Universal Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 02, 2023

Very expedient and professional despite being super busy. Himanshu was very helpful and kept his word on the timeliness for completion. More

by GEOFFREYSTER
Recommend Dealer
Yes
Employees Worked With
Himanshu Patel
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May 02, 2023 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal Nissan to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

April 29, 2023

The wait was long but Jimmy explained that it would take 3-4 hrs. He was exceptionally professional More

by Valeenabington
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
May 02, 2023 -

Universal Nissan responded

Valeen, Thank you for taking the time to share your thoughts on working with Jimmy and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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