Val Ward Cadillac Inc

We visit SWFL annually. This year during our trip, we received a "service driver assist" message and phoned Val Ward Cadillac for help. We dropped our vehicle off, and aft This year during our trip, we received a "service driver assist" message and phoned Val Ward Cadillac for help. We dropped our vehicle off, and after about 2.5 hours, we were called back into the service center. They were not able to fix our Escalade (with a program reset), but suggested we start with replacing our windshield, and then possibly a new front/windshield camera. We paid the nearly $200 invoice, and left. They did wash our car, for us. I do want to acknowledge that. Not a detail. Just a standard exterior car wash. (For $191.61) Upon our return back home, we were able to have our Escalade serviced at our local authorized Cadillac dealer/service center. They "scanned codes" and reset the program, and fixed my car's issue in about an hour and a half, for $92.80. I felt like Val Ward Cadillac should have been able to easily assist us with this issue, and I also felt completely taken advantage of, after the fact. We will continue to visit SWFL, however, I would never recommend this service center to anyone. More

My wife and we’re in the market for a car and as we had decided on a Cadillac, we went to Val Ward Cadillac and we’re very impressed with the facility. We were greeted by Kris Crawford, who became our sale decided on a Cadillac, we went to Val Ward Cadillac and we’re very impressed with the facility. We were greeted by Kris Crawford, who became our salesperson, who Is very professional and answered all of our questions. made my wife very comfortable at the prospect of buying a 2019 Cadillac XT5. Kris was very easy to work with and made the entire experience wonderful and we would highly recommend Val Ward to anyone. More

It was refreshing to have a great experience buying a truck from Jeff Miller. He was upfront and no hidden fees. We will be back! truck from Jeff Miller. He was upfront and no hidden fees. We will be back! More

the most pleasant Car experience I’ve yet had, Kris was very attentive, polite, compassionate to my prior bad run ins with car dealerships I mean I can go on & on, the best decision I made was purchasing a very attentive, polite, compassionate to my prior bad run ins with car dealerships I mean I can go on & on, the best decision I made was purchasing a car from valward & running into Mr. Kris Crawford! A true people person which you don’t find often 🖤 More

Justin is a true professional. Vibrant and communication is top notch the entire way. Everything one would expect at a reputable, quality establishment. Stellar on all accounts and a breath of fresh air. is top notch the entire way. Everything one would expect at a reputable, quality establishment. Stellar on all accounts and a breath of fresh air. We will happily return for future purchases! More

I own a 2007 Escalade EXT, service by Val Ward since 2014. They replaced my steering box just before a trip up north in August 2020. Half-way to our destination I lost steering. Luckily no one w 2014. They replaced my steering box just before a trip up north in August 2020. Half-way to our destination I lost steering. Luckily no one was injured. On-Star towed the vehicle to a Cadillac dealer in Hilton Head, who said the tie rod bolts had not been installed by Val Ward. The rod geometry is such that the rods are held down by gravity but the left wheel's rod became unseated on a rough road. Val Ward claimed they could not have failed to install the bolts. Their service, the trip's gas receipts, the OnStar towing, and the Cadillac service in Hilton Head are all documented. Val Ward compensated most of my out of pocket extra costs through a nominal cash amount and an allowance on future service, but their refusal to accept responsibility, together with their refusal to consider simple quality control steps to prevent a recurrence is unprofessional. Subsequent letters to the owner, Trey Ward have not been answered. Bush league performance by Ward and his personnel. More

Exceptional Service! Professional and Respectful of our time Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well. Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well. My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes we're EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of the family and not a number. We are business owners constantly on the go 7 days a week and Fred was respectful of our time to make this a simple process for the trade-in and purchase. The car is beautiful and Fred was able to walk us through all the technology until we were comfortable with it. I'm grateful for his knowledge and exceptional service. I also want to add a special THANK YOU to Business Manager Lisa Bronson who made us feel like we reunited with a long lost family member. She was so friendly and we hit it off from the moment we met. Sometimes you just know when you meet someone, we trust you! We feel like Lisa was looking out for our best interests and took all the time we needed to answer our questions and review the contract. Last but not least, a warm THANK YOU to Jane Flesch Service Consultant. Fred gave us a tour of the dealership and amenities to show us around and introduced us to Jane. I don't think service consultants get enough recognition for the tough task that they face daily. Jane was super friendly and welcoming while helping us schedule our DuPont treatment for the car and arranged for a loaner car while it was being done. It was simple, enjoyable, and all in a relaxed but professional atmosphere. Val Ward Cadillac is MY DEALERSHIP. I'll gladly recommend them to everyone. I wish them all the success and encourage you to experience it for yourself. More

I am so thrilled with my purchase and even more thrilled with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward. with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward. More