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Valley Lexus
Modesto, CA
230 Reviews
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November 19, 2022
Took my car on the 11th for service, came back and car sat in my garage while I went on vacation. Took it in again on the 18th and then noticed a massive deep scratch on my rear side panel. Called dealer sat in my garage while I went on vacation. Took it in again on the 18th and then noticed a massive deep scratch on my rear side panel. Called dealer and they sent me the snapshot of the so called inspection they did. I asked for the snapshot from the 11th and MAGICALLY they didn’t capture that side of the vehicle. Dealer manager said there is nothing they can do. It’s just mysterious how they manage to capture the vehicle after the damage was done but not before. I will NEVER take a vehicle back to this dealer. I’d rather drive an hour away for better service and bowing my car won’t need a 2500 dollar paint job now that’s coming out of my pocket for something their service department caused. This is just flat out horrible service. How is it they captured the image from this service but not from the previous service. Gave some lame excuse how cars pile up and they can’t capture everything. Uh no sorry I don’t buy that lame xxx excuse. I will NEVER go back there. More
by Matthew Soto
Employees Worked With
Manager
Helpful April 18, 2022
Looking for a specific type of late model used car. Went to see Shawn (used car Manager) at Valley Lexus (who also owns BMW and Kia). He set me up with Kevin (salesman). They found me exactly what I wa Went to see Shawn (used car Manager) at Valley Lexus (who also owns BMW and Kia). He set me up with Kevin (salesman). They found me exactly what I was looking for in the BMW inventory. They brought the vehicle to Lexus and let me take it on an extended test drive. They were very generous on their offer for my trade-in (considerably more than Carmax offered). Withing 3 hours they made me a fantastic deal and I drove off with my new (to me) vehicle. I had a minor issue with the vehicle the next day. Although I did not have any warantee, they promptly resolved the issue. I would highly recommend Kevin and Shawn to anyone looking for a new (or used) vehicle. I always felt like a valued customer and felt they had my best interest in mind. Ask my wife, I am not the easiest to deal with very particular in my dealings with salespeople. Bravo to Shawn and Kevin. Ask for them by name. More
by mandmgarber
Employees Worked With
Kevin, Shawn
January 19, 2021
My car service light for oil came on. I thought it was odd, I have never seen that before in the 12 years I had my car, My husband looked under the hood and noticed the oil cap was not screwed on all the odd, I have never seen that before in the 12 years I had my car, My husband looked under the hood and noticed the oil cap was not screwed on all the way and my engine cover was cracked. The only people that work on my car is Lexus. My husband put oil in it and it went off, when I told them I got the response I need a new timing chain cover. Okay well I’m no mechanic but that doesn’t seem right. I’ll make sure to start looking from now on More
by kc1atya
Employees Worked With
Ed
December 10, 2020
David was amazing beginning of our car hunt to me driving it home.: Best customer service Ever. We drove from Sacramento to modesto because of David Lampkins. it home.: Best customer service Ever. We drove from Sacramento to modesto because of David Lampkins. More
by Leoquetzal10
Employees Worked With
David Lampkine
September 30, 2020
Todd did a good job for us in the sales department, it was our first Lexus purchased. Overall experience was very good, hope to be back to make another purchase. was our first Lexus purchased. Overall experience was very good, hope to be back to make another purchase. More
by Walid Ali
Employees Worked With
Todd
September 26, 2020
The service department is truly impressive. Elena was professional, friendly, and very knowledgeable. She made sure that all of my needs were taken care of. What a great experience! professional, friendly, and very knowledgeable. She made sure that all of my needs were taken care of. What a great experience! More
by Dianetraina7006
Employees Worked With
Elena Flores
September 26, 2020
Disappointed in the person that made the appointment over the phone. I was told the first available was a 2pm appointment, I informed the person taking my call that I would need a loaner car to get back home the phone. I was told the first available was a 2pm appointment, I informed the person taking my call that I would need a loaner car to get back home to pick up my wife from work because there was a possibly that they would need to keep the car over night to preform service and repairs. Long story short no loaner car didn't get the cars clock fixed had to wait 2 1/2 hours and was late picking up my wife. It wasn't Elena Flores she treated me great. More
by coachshelby
Employees Worked With
Elena Flores
September 25, 2020
The best experience. Tim was phenomenal! He was easy to work with and answered all of our questions. The buying experience was made pleasurable and easy. work with and answered all of our questions. The buying experience was made pleasurable and easy. More
by Linda
Employees Worked With
Tim
