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Van Bortel Ford
East Rochester, NY
549 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 549 reviews
June 24, 2026
The service representative at Quick Lane took care of my Automotive needs. The tech that changed my oil and replaced my brakes did an excellent job. He was very helpful in resolving any issues. I am very pl Automotive needs. The tech that changed my oil and replaced my brakes did an excellent job. He was very helpful in resolving any issues. I am very pleased with the work he did on my car. More
by Jw43
Employees Worked With
June 24, 2026
Luv this dealership! ! The team in the service dept go above and beyond to make you feel comfortable... ! The team in the service dept go above and beyond to make you feel comfortable... More
by t21ommyd
June 08, 2026
Professional, courteous, gave thorough explanations. This is a first class dealership! I always go to VanBortel and will continue to do so especially because of good work and excellent employees. This is a first class dealership! I always go to VanBortel and will continue to do so especially because of good work and excellent employees. More
by cvacanti
Employees Worked With
June 06, 2026
Doug was very professional and helpful! Service was completed in less than one day. I would recommend and return. Service was completed in less than one day. I would recommend and return. More
by ElyseE
Employees Worked With
May 22, 2026
Everyone is so friendly and helpful. Steve is a great salesman Mark a great technician to explain the car.Jake explained other things . Service is always excellent Thank you for everythi Steve is a great salesman Mark a great technician to explain the car.Jake explained other things . Service is always excellent Thank you for everything. More
by JanetDunning47
May 22, 2026
Had to have and inspection and oil change today and also shocks replaced. They are always so pleasant to work with. shocks replaced. They are always so pleasant to work with. More
by gramie4
Employees Worked With
May 07, 2026
Friendly, thorough, knowledgeable, low pressure, wide variety of options, overall this was a positive experience variety of options, overall this was a positive experience More
by Rural customer
Employees Worked With
Other Employees :
Not sure of his name but guy who went over dashboard and electrical options was super
May 05, 2026
Great service always provided with great attitude by staff who are well rounded and top caliber staff who are well rounded and top caliber More
by Not public
Employees Worked With
April 24, 2026
I’ve been bringing my Escape here for service for years. Excellent service every time!! Shout out to Denise (quick lane) and Ryan (service advisor) who always make my experience excellent. Lets not forge Excellent service every time!! Shout out to Denise (quick lane) and Ryan (service advisor) who always make my experience excellent. Lets not forget the technicians who’ve worked on my vehicle- Thank you for a great job too! More
by Dmtony2001
Employees Worked With
April 18, 2026
The service department is excellent- courteous and professional. The work was done in a timely manner and the staff explained everything without being condescending. I will definitely return for futur professional. The work was done in a timely manner and the staff explained everything without being condescending. I will definitely return for future services! More
by Fusionlover
Employees Worked With
