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Vancouver Ford

Vancouver, WA

4.7
549 Reviews

6801 Northeast 40th Street

Vancouver, WA

98661

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549 Reviews of Vancouver Ford

February 26, 2023

A 09:15am oil change appt turned into a 6 hour oil change. If your Service Dept is so OVER WORKED maybe don't make so many appts. More

by ronny.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine ??, was THE BEST AT LEAST SHE SOUNDED SINCERE
Feb 28, 2023 -

Vancouver Ford responded

Hi Ronny, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (360) 992-7402 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

February 22, 2023

Appointment times are ridiculous. It really only gets you in that day with nothing to do with what time you are scheduled for. Plan on dropping your car for the day. More

by ppust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina
Feb 25, 2023 -

Vancouver Ford responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2023

Jeremy is highly competent, efficient and seems to take everything in stride. I don't see how it could have gone much smoother.. The new tires, fresh oil change and full tank were a nice touch. More

by tjmcdevitt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Noble
Feb 24, 2023 -

Vancouver Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 17, 2023

Peter and Kalio were awesome to work with. This was our 4th car we have purchased from this dealership and have had a wonderful experience each time . More

by vlad uvarov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter and kalio
Feb 20, 2023 -

Vancouver Ford responded

Hi Vlad, we are happy we could make your experience a positive one! At Vancouver Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

February 15, 2023

My sales guy Steve Bushey was amazing. Would recommend Vancouver Ford for all Ford needs!!!! More

by aul_farran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Bushey is Sales 5 stars
Feb 15, 2023 -

Vancouver Ford responded

Thank you for your feedback.

February 15, 2023

What a wonderful easy experience from the initial contact to final delivery. Peter was wonderful! More

by virginiaknopski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Gregg gets 5 stars ++
Feb 17, 2023 -

Vancouver Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Peter here at Vancouver Ford, Inc.! If you're ever in need of more help, please let us know!

February 14, 2023

We had an exceptional experience with Vancouver Hyundai. Everyone was extremely professional and kind. We were initially referred to Jim Joy, as my brother had previously purchased a Genesis GV80 from him. More

by gjbquist
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
We actually worked with the Hyundai side of the dealership.
Feb 15, 2023 -

Vancouver Ford responded

Thank you so much for your feedback.

Feb 17, 2023 -

Vancouver Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

February 14, 2023

No pressure to buy, didn't try and sell me anything but what I wanted and very friendly. More

by lorionjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Duran, Lee Mackenzie
Feb 15, 2023 -

Vancouver Ford responded

Thank you for your feedback.

Feb 17, 2023 -

Vancouver Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

February 13, 2023

a great experience Sierra was awesome to deal with and Joel was very helpful and professional More

by jscerenscko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra, Lee Mackenzie
Feb 15, 2023 -

Vancouver Ford responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

Feb 15, 2023 -

jscerenscko responded

I have not received my email from the vehicle security or star guard system yet let me know when this may come

Feb 15, 2023 -

Vancouver Ford responded

Please email us with your contact information at mwilliams@vancouverautogroup.com and we will look into this for you. Thank you.

February 12, 2023

Vancouver Ford quick Lane is an excellent choice for oil changes, tire rotation. Staff members are very helpful and attentive to the service's they provide. We only take our Fords to Vancouver for service More

by stuartswick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
Feb 14, 2023 -

Vancouver Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

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