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Vision Buick GMC - Service Center

Rochester, NY

3.9
378 Reviews
Call Service Center (585) 673-7223

378 Reviews of Vision Buick GMC - Service Center

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April 25, 2024

Kept my car overnight. Didn’t call me. No answer when I called. Poor communication More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Vision Buick GMC responded

Marty. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
April 23, 2024

Very very bad communication! !! Very dissatisfied my issue was not resolved and I have take. My business elsewhere More

by ALLISONGABELLO
Recommend Dealer
No
Employees Worked With
Name not known
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Apr 24, 2024 -

Vision Buick GMC responded

We value and appreciate your business, Allison. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Helpful
April 22, 2024

They are considerate, thoughtful and respectful toward their customers. I always feel very much at home when I am with them. More

by fr.william.laird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
April 21, 2024

Two words they’re the best deal ship ever no question about it and that’s it More

by angelogentilcore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Apr 24, 2024 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
April 21, 2024

They did what they said they would do. Never had a problem with Vision. Plan to continue with them. More

by rollo. black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
April 20, 2024

Thank you to Ray and the technician who took care of my vehicle for my recent visit. I appreciate it so much for the fast service! Thank You and Keep it up! More power to Vision/Buick GMC Rochester s More

by Meriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray & Service Technician ( forgot his name )
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Apr 24, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
April 19, 2024

The service department was very attentive to my questions and gave me feed back immediately. I felt very comfortable with his assistance. More

by rlamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
April 19, 2024

Easy to deal with when I go there. Friendly and informative. Clean facility and waiting area. More

by mustangkct1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
April 17, 2024

Excellent service and great customer service! I had an appointment after the oil change and even though they were busy they made sure I was finished on time. More

by leangene76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
April 15, 2024

Service manager Kyle and tech Ryan at Penfield Vision are both outstanding ,friendly and accommodating. Both are extremely Knowledgeable within their job skills Penfield Vision should be proud of these tw More

by WOLV92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
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