Vision Buick GMC - Service Center

I was unhappy with GM because they sent me a coupon for a free oil change that the dealership could not honor because the vin number was that of my buck century that I have not had since June 2010. the de free oil change that the dealership could not honor because the vin number was that of my buck century that I have not had since June 2010. the deaership was not at fault--but I am still upset. My buick lucern is the third auto I have purchased at Bob Hastings since 1989 More

Saturn Owner who transitioned to Hastings after Saturn Dealership was closed. Service visit was for an oil change. Was in and out in 30 minutes. I have been very pleased with all of the work performed Dealership was closed. Service visit was for an oil change. Was in and out in 30 minutes. I have been very pleased with all of the work performed by Hastings since making the transition last year. I had always received exceptional service from the Saturn Dealer which is why I am on my 3rd Saturn. However, I have to say that I am also extremely pleased with the staff at Hastings as well. More

The personal and the service were of good quality. The only problem was with the time factor, The service was scheduled in advance to be done on 1 June 2011. The vehicle was delivered on 30 may 2011 for s only problem was with the time factor, The service was scheduled in advance to be done on 1 June 2011. The vehicle was delivered on 30 may 2011 for service. The service was not started until 2 June 2011. It was completed the same day. More

The people there were very good with explaining why my The people there were very good with explaining why my truck failed the inspection, I will bring it back and have some work done. The staff has alwa The people there were very good with explaining why my truck failed the inspection, I will bring it back and have some work done. The staff has always been great to me, and I will continue to come there for repairs to my truck.Thanks Mark Jenks. More

Thank you it is nice to see customer service is still alive. Hastings treats you like a customer and not like a dollar sign. Keep up the good work. I have been apart of Bob Hastings family since I was a alive. Hastings treats you like a customer and not like a dollar sign. Keep up the good work. I have been apart of Bob Hastings family since I was a little. I actually remember when the place ws built and he moved the dealership from Fairport Road after he bought it from Don Malcomb. More

Bob Hastings is an excellent dealership for both sales and service. I have been coming here since 1977 when I bought my first car from them following in my parents' footsteps. I highly recommend them and and service. I have been coming here since 1977 when I bought my first car from them following in my parents' footsteps. I highly recommend them and would not bring my car or buy another car anywhere else! More

I started going to this service dept when the saturn service shut down & they reccommended that use bob hastings. I have been there twice so far and dont feel they have tried to upsell me on anything & service shut down & they reccommended that use bob hastings. I have been there twice so far and dont feel they have tried to upsell me on anything & have taken care of what I have brought the vechile in for. More

Always treated well and no one in Rochester does better, more reliable service than Hastings. We have been dealing with Hastings for over 40 years. Can't remember the number of vehicles we have purchased more reliable service than Hastings. We have been dealing with Hastings for over 40 years. Can't remember the number of vehicles we have purchased but I'm sure they are in excess of 10 not counting what our children and associates have purchased. We first dealt with Bob Hastings and then David Stoetzel, and have always been treated extremely well. More

I went in for a scheduled oil change on my Saturn because of the Saturn incentives on service. I was planning to be driving out of state, and wanted to make sure everything was okay. The service department of the Saturn incentives on service. I was planning to be driving out of state, and wanted to make sure everything was okay. The service department identified a major problem, and although the department was very busy that day, the dealership managed to repair my car the same day so I could be on the road - safely - as planned. This could have turned out to be a real disaster - but thanks to the extra effort from the service department, all was well. Thank you! Greta Kolcon More

I came to the dealership for the first time, having gone to the Saturn service center next door in the past. I explained an issue with my middle seat not moving properly and demenstrated it to the service t to the Saturn service center next door in the past. I explained an issue with my middle seat not moving properly and demenstrated it to the service technition. Later that afternoon he assured me that it was fixed but that I should continue to lubricate it with dry silicone spray and periodically vaccum the track it slid on. Well, the seat did not glide any easier than when I dropped it off that morning and after trying his suggestions there was little improvement. Got a vibe of forced friendlessness both at beginning and end of the transaction. I will give them another chance (maybe everyone was in a bad mood that day?) but can't endorse going there for service after my first trial. More