My Review Of Volkswagen Gallery:
I stopped by this dealer with a friend, which happened to be here about a little over a week ago. We were greeted by Chris Menezes, same guy that worked with my friend. I was looking into the 2012 Tiguan, which he said they don't have any left. He offered me the 2013 with the base model for 26k. My friend said "What? I was here a week ago, looking into the same model, and you told me $24k". He replied that was a week ago. I told him I had an offer at the other dealer for a 4 motion with only 25k. He called me a liar, and asked for the name of the dealer and sale person. I gave him the business card, and told him put in on speaker if you gonna call. He said he doesn't know how to work his fone. He has to go to other office to make the call. My friend and I decided to walk out. As we passing by Peter, the General Manager, he called us in. Peter asked what would be the right number? He started from 26k and lower down to 22k. I asked him is that a real number or just a made up number just to keep the conversation going. Peter replied "Ofcourse, I am the GM. Think about it and call me". Peter gave me his business card.
The next day morming one of the Customer Relationship personnel called me, and asked me to come in for my car appraisal. I confirmed if the number 22k is realistic. He answered "if Peter said it, then yes". Three minutes later, Chris called and said the same. I showed up. Chris walked me into Peter's office. Peter asked "Did you think about it?" I replied "Yes, that's why I am here". He asked which number did I chose? I said 22k. Amazing..Peter gave a cold face, and said "I didn't call you, and you didn't talk to me. There is noway I can do 22k". I turned around, and walked out the door without saying another word.
A saleman can try to make profit as much as he could. But General Manager, teamed up with his team to played trick on me. Made me come in, and said something like that. This dealer, and this GM really show his true color. Even I am a business person, but I do know Peter is not deserve to be GM.
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1/13/2013 1:30:36 PM
We apologize for the miscommunication and for your experience at the dealership. At one point there was a trade in the equation which may have confused the numbers. However, we do value your opinion and will use that input moving forward to better our clients' experience in the showroom.