My Review Of Volkswagen North Scottsdale:
I have visited this dealership twice to have a couple of items repaired on my fairly brand new vehicle. The first visit consisted of a diagnosis for the problem and to order necessary parts, the second was to install the new parts. On both visits, I pulled into the service area and waited to be greeted. Nothing. I had to walk inside and track someone down to assist me. Maybe this is how this dealership operates, however, I have never experienced this at any other dealership before. And because there are only what appears to be two service advisors, I had to wait quite a while for assistance (even though I had an appointment). And the sad part is, I stood waiting outside the service manager's office for approximately 15 minutes, of which he couldn't have bothered to ask if I had been helped, or just a simple acknowledgment. Each time I spoke to the service advisor, he seemed to think I was there for an oil change, even though he was the one that ordered the parts for my vehicle. I was told that once the parts were delivered to the dealership, I would be notified so that I could schedule an appointment. Since I never heard back after a week of waiting, I contacted Marty again to find out the status to which he replied "who ordered the parts for you?" I thought he was joking. He wasn't. I had to explain who I was once again. Utterly ridiculous. When I brought my car in the second time, it took over 3 hours for the repairs to be completed. The only status update I received was when the car was done. As of today, both items that were replaced on my car are still not working properly. I had also noticed a small dent on my drivers side door which was not there before as well. I didn't mention it to the service manager as I felt they would not accept responsibility for it. I will not be returning to this dealership. I should have learned my lesson the first time around, and went elsewhere. There is a definite lack of customer service at this dealership, and I will not give another Penske dealership my business. I will also be filing a formal complaint with Volkswagen North America, and have advised friends and family to stay away from them as well.
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