Volkswagen of Downtown Chicago

Employees very helpful and kept me informed on the status of the work being done on my car. of the work being done on my car. More

Volkswagen of downtown Chicago was extremely easy to work with, professional, and efficient in handling the purchase of my previously leased vehicle and handled all required service, title, registration, etc with, professional, and efficient in handling the purchase of my previously leased vehicle and handled all required service, title, registration, etc. Everyone was extremely kind, helpful, and provided all necessary information clearly and concisely. Overall they provided exceptional service! More

Luis was very helpful and work was done in a timely manner . Thank you and I will be back manner . Thank you and I will be back More

Great service.Miguel is always helpful and consistently Great service. Miguel is always helpful and consistently wonderful to work with, which is appreciated. Great service. Miguel is always helpful and consistently wonderful to work with, which is appreciated. More

El services muy bueno y el personal muy atento a las necesidades del cliente gracias necesidades del cliente gracias More

Great employees. Very customer centered. Higher priced on services due to location . Some coupons can lower price sometimes. services due to location . Some coupons can lower price sometimes. More

Thanks for the service and getting the vehicle completed in a timely fashion and clean in a timely fashion and clean More

The purchase of my TAOS SE was very easy and Dorry the dealer went above and beyond. Car as delivered on time. Financing was painless and worked hard to get the best rate. Will go there again for next car dealer went above and beyond. Car as delivered on time. Financing was painless and worked hard to get the best rate. Will go there again for next car. More

(I'm updating the original review to reflect activity through January 20, 2022). If you're an out-of-state car buyer, I would avoid this dealership. On a Monday in December 2021, I called their u through January 20, 2022). If you're an out-of-state car buyer, I would avoid this dealership. On a Monday in December 2021, I called their used car person (Joanna D) about a used car for sale. It took her until Thursday to call me back and we discussed the car. I received a call from a supervisor two weeks later, on a Monday, asking if I was still interested in the car, which I was. So the following Thursday I called the used car person back to purchase the car. No call back from her by the following day, so I then called and talked to their internet sales person. He stated that he didn't see the car listed for sale but would call me back. I should mention that when I checked the dealers website that same day, it showed the car for sale, at a price $500 less than the prior day. 30 minutes later, still no call back from their internet sales person (Ruben M) so I called him back. He said the car was sold a couple of weeks ago. I said I had received a call from one of the dealer personnel a week prior asking if I was still interested in buying the car, and that on the day of my call to Ruben, the dealership reduced the price of the car by $500, all of which would indicate the car was in stock. Ruben stated it had been sold. I asked why he didn't call me back and tell me, and he said he was busy with other customers. Later that day after posting the above information to google reviews, the car salesperson called me back and said the car WAS in stock. So I proceeded to purchase the car, unaware that these issues with the dealer were going to continue. During the purchase process I asked several times if the dealership was going to take care of the title and registration of the car and was told that they were. Over the next couple of days, the dealership provided me with the incorrect purchase price for the car, did not initially provide a schedule detailing all fees associated with the sale as requested, and provided incorrect banking information. Nevertheless, I wired the money to the dealership around Monday, December 6th. The car was released to the transportation company on Wednesday, December 15th. and shipped to me. I received some paperwork from the dealership to sign shortly thereafter which would result in the title and registration being sent to me. A week later the dealership called and asked if I had yet had the car inspected by the DMV and emission tested. This was a surprise to me, as the salesperson told me multiple times that they were handling the title and registration. They said that they weren't this part of the transaction. So I had the car inspected and emission tested at the DMV and send the related documents to the dealership on December 28th. Now, on January 20th, 3 weeks later, I still don't have the title and tags for the car. I've contacted the dealership twice to find out the status (the 1st time was a week ago) and they have not yet gotten back to me. So I have the car, but no title or tags for it. I will update this review if and when the title and tags are received. More

All was good. Although in think you may need to rethink your appointment schedule, it seems that the amount of time for a scheduled appointment service is longer than necessary? your appointment schedule, it seems that the amount of time for a scheduled appointment service is longer than necessary? More