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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,974 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,974 reviews

December 30, 2021

I trust my service rep Adam. Helpful, kind, understanding. Been using for my car for service for years. More

by PR10407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 30, 2021

Friendly and great. Dorry was knowledgeable and her manager was amazing. Will refer friends here. More

by mustafa.abdelqawi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorry
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Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Mustafa, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

December 30, 2021

Incredible customer service. My customer service rep did a great job; quick and thorough; and most importantly very nice More

by UFIGUJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

December 29, 2021

Awesome customer service. From the second we walked through the doors we were greeted immediately. Everyone had a smile on their face and everyone was happy. Made us happy. Service was great. Told Jo More

by c2vlogistics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sheehy
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Dec 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

December 28, 2021

Very Great Customer Service , Great Attitudes, Professional And Clean . Everybody Did They Best To Help Me Get The Best Out Of My Service More

by markeyla.logan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

December 28, 2021

Excellent service, excellent customer service, very comfortable waiting area. Work is performed expeditiously; a little pricey. More

by ALFREDOG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

December 24, 2021

It was a pleasure doing business with Jalin! Initially worked with him online and via text to provide details about the car I was selling. They beat the best online price I had from Vroom! Fast and friend More

by markz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin, Boris Nikolov
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Dec 27, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jalin. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 23, 2021

Great customer service! Jalin and Darius were excellent. I was selling my car and they offered me the best price in the city. The whole process took less than an hour and was absolutely stress-free. More

by Anastasia T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin, Darius
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Dec 27, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to hear that Jalin and Darius provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 22, 2021

Jalin was very friendly when I came into the dealership and answered all my questions perfectly. Would of sold my car to carvana if it wasn’t for him. More

by Ijohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin and Boris
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Dec 22, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago! Congrats on your new purchase, and let Jalin and Boris know if we can be of any more assistance!

December 22, 2021

Angie was very attentive and listened to all my needs ! She even had the car pulled in front when I arrived. Very nice person as well. More

by Tori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2021 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Angie, and it was a pleasure having you at the dealership. We appreciate your review!

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